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techie09

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  1. Got it, so even though i have paid VAT on the car parts (goods) used for the repair, once they are fitted into the car as part of the service they no longer count as being physically exported into the UK. The warranty company are paying for a small percentage of the bill only as their T&C
  2. Yep, they seem to try and get away with paying bare minimum by all those T&C's, probably will just bite the bullet and take the £243. On the VAT side i will take a look at this https://taxation-customs.ec.europa.eu/guide-vat-refund-visitors-eu_en but looks over complicated.
  3. Its mine, purchased from dealer paid in full, dealer included the 6 month Bluechip warranty with purchase, about 3 months left.
  4. I was traveling to France with my family and unfortunatly the car broke down, with a bit of luck it was just as we got to the hotel and was covered by Green Flag breakdown.It was found that the water pump failed and was leaking coolent, so was towed to the nearest local garage. The total repair bill was 773 Euros + 20% VAT total cost 927.60 Euros. My question is can i claim back the VAT as the car was returned to the UK the next day ? The car was also still in its 6 month warranty period with Bluechip Warranty, but they are only offering to pay £243.00 of the cost of repair, saying their T&C only cover cheaper car parts and just 3 hours labour, when the labour was 4.8 hours. Any advice on the above would be much appreciated as at the present i would be nearly £600 out of pocket.
  5. Full amount received, court informed that amount has been paid in full. Thanks for all your support, and hopefully people reading this post in the same position will also make a stand to these companies bad customer service.
  6. Received the following email from P2G. Good Afternoon Paul, I am contacting you regarding the above Court proceedings. Firstly, please allow me to apologise for the problems caused when using our services. I would like to settle this for the full amount on the Court Papers which is £598.00. In order to settle the said amount can you please provide me with your sort code and account number, I will then set up a manual payment with our accounts department. Once the payment has been received can you then file a notice with the Court that this matter has been settled and no further action is needed. Thank you for your cooperation. Kindest Regards Dianne Fisher Claims Senior Supervisor Parcel2Go.com MCOL updated with the following: You submitted a claim on 30/11/2018 at 13:58:18 Your claim was issued on 03/12/2018 Parcel2Go Limited filed an acknowledgment of service on 10/12/2018 at 14:01:59 I assume i reply back with bank info and await to see if payment arrives ?
  7. Thanks for the advice, i have claimed for the insurance as well submitted 5 days ago.
  8. Hopefully thats all correct, "include detailed particulars" was not sure about.. claim particulars.pdf
  9. 14 days now passed, and no response from letter before action, i am now going to submit a claim on MCOL, have included my claim wording, should i also tick the box for include detailed particulars to defendant, or is the below enough ? The claimant paid the defendant £38.00 pounds on 1st October 2018 to carry out the collection and delivery of a Sash Window valued at £500.00 to my UK address. The cost of the delivery was £24.00. The claimant also paid £14.00 to the defendants as an insurance cover to protect themselves against the possible breach of their contract by the defendant. The defendants have lost the parcel and have admitted this. Despite this, they refuse to reimburse the claimant for the value of the parcel and cost of delivery. The claimant seeks £500.00 being the value of the lost Sash Window plus £38.00 for the insurance cover which the claimant now understands is unfair because the defendants were obligated to carry out the contract satisfactorily in any event and are responsible for losses incurred by their breach. Total: £538.00 Thanks
  10. Thanks for the link , i will now send letter before action and register on MCOL, will keep you posted.
  11. Got the response we all expected Unfortunately your enquiry has been rejected. Reason We’re very sorry to let you know that we were unable to approve your claim in this particular instance. During the booking process, we asked you to check your item against the list of items we’re unable to compensate for on our website. Unfortunately, the item you decided to send appears on our prohibited items and no-compensation list, which means we’re unable to compensate you for damages to this item. Time to start court proceedings i guess.
  12. Maybe getting somewhere now , will await the excuse not to pay up, keep you posted. Dear xxxx xxxxx We’re writing to you in response to your recent enquiry regarding the following order: P2Gxxxxxxxx. We have conducted a full investigation with the courier to locate your parcel, unfortunately, in this instance, the search has proved unsuccessful. We apologise for the inconvenience this has caused and as a result, we have now progressed your enquiry to a claim. Regarding compensation Our records show that you took out protection on your parcel for the declared value of its contents. That means that in the event that your claim is successful, you’ll get fully compensated for the declared value of your parcel. What happens next? To help us progress your claim as quickly as possible, you’ll need to upload supporting documents. View your case to submit the required information. Deadline to submit documents: 18/11/2018
  13. Its a joke they can get away with this sort of thing, when you book the collection online you have to put the contents into one of the boxes which appears to indicate if its covered, i just run a test on it and a windows appeared to be covered for loss, knife being prohibited.
  14. Claim letter emailed to parcel2Go claims department, will now await there response, interestingly i got a email from hermes as follows: Response By E-mail (Navita Gwalani) (25/10/2018 06.10 AM) Dear Sir, Regarding parcel number: 89103xxxxxxxxxxx and sorry for the delay in response. Thank you for contacting myHermes. I'm sorry to see your parcels tracking hasn't updated since 18/10/2018 . The last tracking point was at the Hub but as millions of parcels go through the Hub a week, we can't arrange a specific sweep for your item. Weekly sweeps are carried out at the Hub so any parcel that is located is then scanned back in for delivery straight away. Just keep an eye on the tracking as we allow 5 days to make sure there has been enough time for it to be found and scanned back and as it has been more then 5 days we deem the parcel lost.As you have booked the parcel with Parcel2Go please contact them for further assistance on refund. Kind regards, Navita Gwalani
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