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lemon_martini2

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  1. Well I have been to America since February 2, so that gave plenty of time for my SAR to be replied to and my formal complaint in which I gave the court seven days to deal with this to be dealt with-and nothing. In my email inbox nothing and on my doormat-nothing at all. Now I'm back in Blighty I think it'll have to be another immediate complaint that my previous complaint has not been tackled or at least even replied to.
  2. So far nothing has happened since August when it was supposed to be heard-although interestingly I haven't heard anything from Virgin, who I would be sure would have sent out a letter straightaway to tell me 'Your claim has been struck out as you haven't paid the fee'. I've supplied N244 and Help With Fees codes but all I've received from the court is in that chronology saying my HWF application is not eligible, but without specifying why it isn't eligible.
  3. I'd rather decline the longevity record if I can get it sorted quickly... As it happens I have now received an email from the court which sort of outlines what has happened so far *Apologies for delays caused by 'unforeseen circumstances' and 'my lengthy absence' States: Complaint is that 1) claim was struck out on 2 August due to non-payment of hearing fee 2)incorrect information supplied Timeline from Court's point of view. 29 Jun-order was issued to all parties with directions including the claimant to pay hearing fee by 23 Jul 10 Aug-order was issued striking out the claim on 2 Aug due to non-payment of hearing fee 21 Aug-you sent an email attaching email dated 23 Jul confirming application made with Reference <Redacted1> 25 Aug-matter referred to a District Judge for their consideration-the Judge requested that we seek the date of the receipt of the online application from the Help With Fees section-the date given for receipt of email was 18 Aug at 21.04 7 Sep-matter was rereferred to a District Judge and the matter remained struck out. 22 Sep-you were informed the matter remained struck out. 25 Oct-you sent an email attaching an email of an application, however the email has an anomaly as no month could be found-only Monday 5/10. Reference <Redacted2> 29 Oct-you sent an email replying to the court's subsequent email confirming the reason for application. 5 Nov-you called the Court and filed a complaint which I subsequently replied to on 18 November <actually the reply was just an email stating he would like to discuss this at some time-it has taken a further 8 weeks to get the confirmed reply> 12 Nov-the Court sent an email requesting a copy of the N244 application which relates to reference <Redacted2> 16 Nov-you sent the copy of the N244 application completed 5 October. 17 Nov-the Court confirmed that the Help With Fees application was not eligible and returned the application. <I was told on 5 Nov when I made my complaint that it was rejected as Help With Fees is only available at the beginning of the claim> Each point of complaint: 1.The claim was struck out for non-payment of fees-the information you provided to the court on 25 Aug was referred to the District Judge and he considered all the available information. The records that the Court hold confirmation the email was received on 18 Aug. I also received the copy of your autoreply which we discussed in our telephone conversation-however this is dated 23 July which is after when the hearing fee was due. 2.There appears to be some confusion as to the information you have received with regard to the Help With Fees system and for this I apologise. On receipt of your email of 5 Nov, the court acted swiftly to attend to the application which the court did not receive on 5 October and which may not have reached us as the email you sent of 25 October shows an anomaly as no month could be found-only Monday 5/10. I trust that the comments above help with the series of events as well as the circumstances and responses made to you in response to your communications with this court. I strongly suggest you seek advice which can be accessed free through Support My Court on 0300 081 0006. So there we are- not only battling Virgin, but now the court too... Meanwhile I have submitted SAR's for other companies that I have had problems with. That was at the beginning of December and no reply from any of them-I feel more claims coming on...
  4. Something has moved-not much but our guy in the Court was on annual leave,then he was unwell and now he's back in work but there are problems with IT issues. Fortunately I have all that in writing for him...
  5. Update on state of play: I have had no contact back from Head Clerk of Court despite emailing and calling several times. Today I managed to pin down his secretary who has advised that he hopes to be back in his office tomorrow. If need be,I shall sit on the phone and email all day to get some sort of response from him. It is very frustrating as I cannot do anything until the Court gets itself moving-at the moment this case seems to be in their we'll get around to it when we feel like it pile.
  6. OK here's the state of play. I was sent an email by the Head Clerk of the Court to contact him. Friday he didn't reply. From Mon-Thurs he was off on annual leave. Today I have spoken to him. They can now see that the application for Help With Fees and the N44 had been submitted. It was the court's claim that they had never received anything on that date, but as I received an autoresponse from them, it confirms something was sent through on that date, so once I have forwarded that email on to him, he will investigate. He could not explain either why if the meeting was struck out due to non-payment of fees, why Virgin had not either a) contacted me immediately to tell me so b) on the date in question when asked if they knew anything as to access the hearing, told me then that it had been struck out.
  7. Been in touch with the court again- they could not find the email of 5 October despite having had an autoresponse from them. Have resubmitted the N244 again and have been confirmed in email that it will be submitted immediately.
  8. Have just been on the phone to the Court- apparently no action has been taken as 'Help With Fees does not cover the cost of court fees, just the initial fee of bringing the claim'. The woman did tell me that I would be supplied with this in writing so I shall gladly wait to see if they do memorialize that incorrect statement on paper. The waiting time varies as it is done in date order and is usually a week to 10 working days-when I pointed out it had been almost a month for mine, I was then told 'It can take longer-maybe a month,six weeks,up to two or three months'. During that time no-one has replied from the court if there were any mistakes or irregularities. Complaint has been submitted this morning and auto-response received from the court.
  9. The parade of idiots passes by again... No reply from Virgin to their last SAR and it's been 28 days now-another claim to be put in? Meanwhile after several attempts to contact the court-they seem to be in a habit of not answering the phone or responding apart from auto-responses, they have managed to get an email together which displays a suitable lack of literacy skills given that both questions can be answered by reading the previous email. Reply was sent on Thursday and no reply from them still to that. Exeter County,Enquiries <[email protected]> Wed 10/27/2021 10:59 AM What was your application for? And what does your help with fees application relate to? From:<redacted> Sent: 25 October 2021 12:00 To: Exeter County, Enquiries <[email protected]> Subject: Help With Fees application no reply I still have had no reply to this despite emailing and attempting to call several times within the last weeks- I want to be updated as to what is happening with this and why I am not receiving any reply. From:<redacted> Sent: Monday 5 October 2021 9:39pm Subject: Help With Fees application This relates to my application <redacted> Reference number:<redacted> I completed an online application for help with fees on 2021-10-05 Yours sincerely, lemon_martini2
  10. At last I'm back online-computer battery was screwed up and couldn't access any information Application for fees online was submitted and in post #316 the court confirmed they had received it and so it had to have been submitted. Court will be contacted again tomorrow-they appear to be only answering phones between 10 and 3 and then it's a struggle to get anyone to actually pick up and emails just get autoresponses. I could crack on with another SAR although they might argue it's repetitive as they've already replied to it.
  11. Funny you should mention it-I have today got a letter from the court telling me the judge's comments 'there is no record of an email of 23 July 2021 with the Help With Fees application' 'the Help With Fees code was not generated until either 21 April 2021 or 18 August 2021 and so cannot have been included in an email sent on 23 July 2021'. 'If you want to set aside the order of 2 Aug 2021(I assume that's the one that no-one vhas received,vacating the case) you must make an N244 application and pay the fee of £255 or submit a Help With Fees application'. They don't even know when the code was generated and have no idea whether this was before or after the email was sent to them...
  12. A new letter from Virgin Executive team regarding my complaint. They were unable to contact me about it on 20 August (the day of the postponed online hearing) Their suggested resolution for the ongoing complaint that I have submitted is-...'to provide internal feedback' 'We hope this works for you-if we don't hear back after 28 days,we'll assume you're satisfied with everything and close your complaint'. Another letter to tell them this does not work for me for certain will be winging its way to them. What else should I do as the next step-inform the courts that Virgin are continuing to work on this complaint even after defending it as without merit?
  13. Well the fun continues. I have managed to get in touch with the courts-apparently the case had been vacated because the court had noted that the fee had not been paid or the help with fees exemption codes sent to them. When the girl looked back over the in-case management system, she could see that they had in fact acknowledged receipt of the fees code, and since they couldn't have acknowledged receipt of something that hadn't been sent, she has admitted it was the court's error and the case will now be placed on the calendar again. We await a new time and place. Odd that I didn't receive any communication about this either from the court or from Virgin, who continued to submit defences and bundles after the date it was struck out-I'd have expected them to have been in touch immediately to inform me of the fact that my case was withdrawn and they had won...
  14. OK here's where we've reached so far-Virgin apparently have not received the link yet either-according to their chat, the adjudicator will send the link to me and then to Virgin. The court has not replied to the emails and neither has Nicola and her crew. Virgin apparently has no way of contacting their legal team(!) and the person on the Executive Team who is dealing with this case is on annual leave until the 4th September. If no-one receives the link and turns up, then what is the procedure? Once 10am hits, I will call the court and make sure I get someone there who can answer exactly what is going on.
  15. Mobile will be on and I shall be emailing the court and Virgin tonight and tomorrow morning and as soon as court lines open at 10am I shall be calling them- I was calling constantly today but no-one was picking up. I was hoping that the court would have everything in order and have the details ready which is why I didn't panic at the beginning of the week when I hadn't heard anything.
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