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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

John Clayton Richer.Sounds

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  1. John Clayton Richer.Sounds
    Hi there, I was sorry to read your thread detailing the problems with your Pioneer mini system and offer my sincere apologies. So that I may investigate further and resolve the matter to your complete satisfaction please could you contact me via my direct e-mail address? [email protected] Once again, I offer my apologies, I look forward to hearing from you soon. Many Thanks John Clayton Operations Director Richer Sounds
  2. John Clayton Richer.Sounds
    Dear Mr Taylor, I was obviously most concerned to read of the problems you've been having with your TV and offer my sincere apologies. Indeed, I have received your email and responded to it so that I may assist in resolving the matter. Once again, I offer my apologies, I look forward to hearing back soon. Many Thanks John Clayton Operations Director Richer Sounds
  3. John Clayton Richer.Sounds
    Hi, I was obviously sorry to read you’ve been having problems with your television and offer my sincere apologies. So that I may investigate and resolve the matter please could you e-mail me with your contact details via my personal e-mail address which is.. [email protected] Once again, I offer my apologies, I look forward to hearing from you soon. Many Thanks Tom
  4. John Clayton Richer.Sounds
    Hi there, I was obviously most concerned to read of the problems you’ve reported with your television and offer my sincere apologies. So that we may arrange to inspect the TV , would you please e-mail me via my personal address with your contact details? [email protected] [no spaces] Once again, I offer my apologies, I look forward to hearing from you soon. Many Thanks John Clayton Operations Director Richer Sounds
  5. John Clayton Richer.Sounds
    I saw your thread on this forum and was obviously concerned to read you've been having problems. Customer Service is our number one priority so it's disappointing to read we've fell so short of our usual high standards on several occasions here. Please be assured I will take this matter up as a matter of priority with both our repair agents, who should have simply repaired the TV at the first attempt, along with our Customer Service team to determine what went wrong and make sure the necessary steps are put in place to prevent it reoccurring in the future. I understand that you've now spoken to my Customer Service Manager who has resolved the situation to your satisfaction although if I can be of any more help feel free to contact me directly. Many Thanks John Clayton Operations Director Richer Sounds
  6. John Clayton Richer.Sounds
    Hi there, You can e-mail me using john.p.clayton at richersounds.com. Thanks again, John Clayton Operations Director Richer Sounds
  7. John Clayton Richer.Sounds
    Hi there, I was sorry to read of the problems with your LG TV. So I can deal with this matter for you, and ensure all is resolved to your satisfaction, please would you PM me with some more details? In the meantime, my apologies for any inconvenience and I hope to hear from you soon. Many thanks, John Clayton Operations Director Richer Sounds
  8. John Clayton Richer.Sounds
    Hi Martin, Many thanks for your help! John.
  9. John Clayton Richer.Sounds
    Hi there, I was sorry to read how you appear to be having problems with your new Samsung TV. So that I may ensure all is resolved to your satisfaction, please would you PM me with your sale and contact details? Meanwhile, my apologies for any inconvenience and I hope to hear from you soon. Many thanks, John Clayton Operations Director Richer Sounds
  10. John Clayton Richer.Sounds
    Hi Anthony, Many thanks - I have sent you a PM today. John Clayton.
  11. John Clayton Richer.Sounds
    Hi Anthony, I saw your post and wanted to take your opportunity to reply. Obviously the last thing we would want is an unhappy customer, therefore please would you PM me with your repair and contact details? I will then able to look into this issue for you. In the meantime, my apologies for any inconvenience caused, and I hope to hear from you soon. Many thanks, John Clayton Operations Director Richer Sounds
  12. John Clayton Richer.Sounds
    Hi there, I was most concerned to read of the problems you are having with your TV, and also with the level of after sales service you have received. So that I may take this matter up and ensure all is resolved asap to your satisfaction, please would you PM me with your repair and contact details? Meanwhile, my sincere apologies for the obvious inconvenience caused and I look forward to hearing from you soon. Many thanks, John Clayton Operations Director Richer Sounds
  13. John Clayton Richer.Sounds
    Hi Mparak, I was sorry to read your comments on this thread about the problems you’ve had with your faulty television. Please also accept my apologies for the delay in responding. I have checked with Julian Richer’s office and can confirm a reply was sent to your original letter on 18th March. If you haven’t received this then please let me know and I will arrange for a copy to be sent asap. Meanwhile, my sincere apologies for the obvious inconvenience you have incurred on this occasion, although of course I am pleased to read that you have since taken delivery of a brand new TV. I trust that all is well with your replacement although if not, or indeed if I may be of any further assistance whatsoever, then please do not hesitate to let me know. Many thanks, John Clayton Operations Director Richer Sounds
  14. John Clayton Richer.Sounds
    Hi, I was obviously most concerned to read of the issues you have experienced with your Samsung TV and offer my sincere apologies for the problems. Please be assured I will be raising the matter with our service director to investigate what went wrong on this occasion and to ensure any similar complaint is prevented in the future. I believe my customer service team have contacted you to resolve the issue but if I can be of any further help please contact me directly. Many Thanks John Clayton Operations Director Richer Sounds

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