Hi i am currently in Payplan with STW to pay £55 per month and not missed a payment in over 2 years i did however change pay method from DD to online bank transfer, but never missed by payments To my horror they are reporting that I have missed payments When I ask them that say it because I stopped paying by DD it does not matter if I continued paying or not, they will report as not paid Are they allowed to do this, it’s put me in hardship, can’t remortgage because of this blip Taken to end level complaint and still they say they can report as missed payments and even though in same breath they accept there is no arrears to make up Please can someone advise me Many thanks in advance

They responded to to my offer of paying minus the fees, by providing the bank details to pay to. So thanks for the advice mate. Before I pay I will get them to confirm in writing that they will tell the courts it's settled. Thank you

They have changed names since I left, but the claim form says I worked for the new entity, which I did not. Issued by managing director who is the same person still.

It's from Salford. Right will try option 1, and will email the offer. Will keep updated

Thanks, which form should I send back in reply do you think? I am going to pay back the amount they deposited in error but not the fee, what is my argument - that the new PAP rules have not been adhered to in terms of pre protocol pre action re paragraph 3 -'something along these lines?

My ex employer accidentally paid money into an account of mine a year after I left. They called me about it and we exchanged emails where I accepted money was deposited but to a overdrawn account and offered to repay x amount a month, this was also offered on a telephone conversation which ended in the claimant saying he is calling the police. I emailed again saying x amount would be put aside each month, and I would pay them it once a plan accepted. They replied saying it's best not to communicate, and wait for legal process. I did not hear anything from them for nearly 2 months, and today received county court papers, attached to the claim is email correspondence we had, and copy showing the bank transfer. I am now in a position to pay the amount deposited to me in error, but £115 court fees seems harsh - should they not at least write to me and give notice? None of this is included in their claim. many many thanks for advice.

Hi Was hoping for some advice. I pay my c tax monthly, and last September was on JSA, I notified the council, they proceeded to cancel entire bill and send me cheque for everything I had paid to that point. I called them, pointed out someone has made an error and posted cheque back to them - which they the put back on my account as a liability. I got new job in October and started paying monthly again. When the new 2017 bill arrived it said I was £53.33 overdue for previous year and so paid £50 on that day. A few days later I paid another £50 then a few days later another £80 - £180 paid in total within the first week of April. This was to cover the owed amount from previous year and the rest towards this months installment. But in between the 2 £50 payments they applied for a summons and added £47.50 charges, and took this from the second £50 I paid, and now are threatening to make me lose any right to pay by instalments unless I pay another £47.50. There was no reminder letter sent, and bearing in mind the new bill was dated early April, they certainly did not have time to send me reminders, between bill date and 9/4/17 which is 7 days. Is there anything I can do to challenge this, it's just seems outrageous. Is there any point attending the hearing and putting forward the argument? I did not know £53.33 was still outstanding and no call or email was made or sent to advise me to pay £5.83 to avoid £47.50 summons cost. It just seems really unfair, when I call the council they are borderline rude, that even if a penny was due, they would raise a summons. Is there any way of arguing that it's cost them more than the £5.83 to issue summons and paperwork etc, where a phone call or email I would have paid immediately - who wouldn't It's really stressed me and partner out, am thinking of attending the hearing, and putting my case forward. Even if it was to have the summons costs added to the years bill and pay off monthly would be of help, but feel the summons cost is unfair considering only £5 was owed. The council told me there's no need to attend the hearing, and if I do I will get to see a council officer. They also advised the summons comes direct from the council and the court is not really involved in the process unless somebody wilfully won't pay. Any thoughts be much appreciated.

Hi there, I just wanted ask where I would stand in a situation where the lender has failed to take monthly DD payments for 12 months. The account was a savings account so the money was always there, and I rarely checked it like I would my current account. The first I found out was a phone call asking me why I have not paid for 12 months, I asked them why nobody has contacted me sooner....... Basically I had to speak to my bank to get any answers, the DD was set up by the lender but they had never tried to take any money, I told lender this and their tune changed. They thought office 2 had been taking it whilst office 2 thought office 1 had been taking it. Only when month end rec was done did lender realise. They still insisted I pay immediately the 12 months arrears. I paid, but insisted on complaining. They investigated and offered £50 goodwill and said they would ensure I am not paying for any accrued interest for the 12 months, so in essence it would look as though I had paid on time each month. I declined the goodwill offer and insisted they had to ensure I was not penalised by extra interest charges, not as a measure of goodwill, but as the correct ethical thing to do. At all times they never accepted responsibility over failure to take the DD's, and they tried to blame it on me and play dumb. Where do I stand on this please, any ideas. I though I had to ensure money is in account for DD payments to be taken, and that it was their responsibility to claim the DD and to also notify me if the DD was rejected. The lender is not a bank but a loans company -secured loan. Many many thanks in advance for any advice

They have accepted the resignation but advised I will be an employee until notice period runs out. They are fully aware I will not be returning. So I just want to be sure they wont give any adverse references about me. Its crazy to think if there were no disabled dependants then there would have been no issue. Thanks for the adviice

I thought parental was for pre known events and dependants leave was for emergencies? The irony is I could have just called in sick on day of appointment, but glad I didn't as its not a long term answer. Its first time I have worked for such a small company though and its quite a shock in comparison.

Hi all I have been working for a company for 6 months and it has been nearly impossible to get time off for hospital appointments for my sons epilepsy. The first occasion i ended up using my anual leave and took a day off. I felt under pressure and was new at the time. Now they will not allow me the time off for a second appointment. Its implied that its too busy to allow me time off. I also have diabetes and have missed a couple of appointments due to the pressure of not taking time off. This came to a head with me walking out as despite giving 6 weeks notice, and my sons hospital appointment a week away - i was still not advised it would be ok to go. I returned to work and they now want to discipline me for walking out and will not budge on the parental leave incinuating I use my anual leave for such appointments. Now I dont wish to go back there. There are other issues such as jokes about somalians getting housing in affluent areas and the MD frequently advising of his dislike of "pikees" which i find diistasteful to say the least. I am going to send in my letter of resignatiin with the grievances as the reason. Can they refuse to accept my resignation and do i have to goto any grievanc meeting? i just want them to pay my notice period as I can not go back there to work. It brings out anxiety in me which is uncontrollable sometimes - palpitations and tremors. Thanks in advance for any advice

Hi there Just wanted some advise as my employer made me permanent a couple of months back but my pension has still not been set up (non contributory - so 2 months contributions not met by them ) and also they gave me Bupa health insurance, but still not had any scheme details. I have asked a couple of times for progress check, but they just reply saying the pension company will contact me. Am worried as I know a colleugue who has been here over a year and pension not been set up. Its a joke offering benefits and then not setting them up, or waiting till the employee chases up, but just want to know where I stand. Does my emplyer have any time limit to set these up for me, and would I be able to ask for back dated contributions for my pension? They confirmed in wrioting to me that I do not serve any probationary period as I was temping with them for over a year before they made me permanent. Many thanks