My lovely fiancee proposed to me in April this year (09) and gave me a platinum diamond engagement ring costing £900 it was beautiful. Before he gave me the ring it had been made one size smaller from an O to an N as it was quicker that ordering the ring in the correct size. I had only been wearing the ring 6 weeks when i noticed that the band was badly mis-shapen. i returned to the store in The Oracle Centre Reading and they said they had to send it off to be checked by their quality control team. 4 weeks later i had a phone call from Ernest Jones telling me the QC report was back and that the damage was due to customer mis-use and excessive force being placed on the band! I do not have a manual job i am at home most days with my 1 year old baby and i had been so careful with the ring, taking it off to do any major housework and wearing rubber gloves to do the washing up. The store told me that the only option was to have it repaired and they would do this free of charge as a good will gesture. My only concern with having it repaired was that it may happen again and isn't an engagement ring meant to last a life time?? My fiancee was furious and wanted a refund as he felt he had been talked into buying Platinum, by the sales assistant when he had planned on buying white gold. The store told me they could not give me a full refund as it was not a manufacturing issue and said i had to speak to their customer service team. I phoned them a week ago Monday and spoke to a very helpful women Michelle who said she would get the info from the Reading store and would phone me before the end of the week. Guess what she didn't phone, since last friday i have phoned 6 times and have been promised each time that Michelle will phone me back, as i can't talk to anyone else because she is dealing with my case! I have had advice from consumer direct and have found almost 50 very similar cases on consumer forum websites but i'm now starting to loose the will to live, this is my engagement ring it is so upsetting that a major retailer such as ernest jones have taken my fiancee's hard earned cash and now they just don't care. Has anyone else had problems with Ernest Jones and had a successful outcome?? Any info or advice would be great thanks!