Jump to content

TheLion

Registered Users

Change your profile picture
  • Posts

    239
  • Joined

  • Last visited

Reputation

1 Neutral
  1. Good afternoon Our daughter has experienced numerous problems at school over the last year and much of what has caused this has been kept from us. Including one serious incident that we have only recently found out. This has led to our daughter being placed on a waiting list for PTSD and other psychological issues. We have formally complained to the school and made submitted a SAR on 02.09.22 The SAR was acknowledged on 02.09.22 and today, ten days later, we have received an email from a company called 'school dpo' who are handling the SAR. They have requested that our daughter must submit a signed letter or email as they state that she is considered mature enough to understand her own rights. We checked this with the ICO and they stated that our daughter would be considered a child as she is under sixteen, and that we should be able to act on her behalf. We have emailed the company and informed them of this and our daughter has now sent in an email giving us authorisation, with an attached image of her signature. Does anyone have any info on the correct process here? Does this mean that the SAR clock restarts? How can this company make a decision on our daughter's current understanding as she is currently a complete wreck!!! Any assistance will be appreciated and apologies if I've posted in the wrong place.
  2. No. It makes direct reference to PPI.
  3. Received an odd letter yesterday from J D Williams. We had an unenforceable account with them that became Statute Barred in February 2015. The letter makes reference to a PPI claim that we put in in 2008, that we have no record of. A check has also been included and the wording states that they made a mistake after rejecting our original complaint and that the payment is the 'full & final settlement' and the complaint is now closed. Any idea as to what is going on here? Are they trying to reset the Statute Barred clock if we cash the check? Any advice would be gratefully received?
  4. Had to post this up as I am absolutely fuming!!! The oven on our repaired cooker went wrong again last Monday evening. I phoned AO and they tried to pass me off to New World again which I was not having. I stated that the last manager that my wife spoke to stated that if the cooker went wrong again they would replace it. After numerous phone calls to AO I was informed on Wednesday that they would replace the cooker as New World wanted to repair it yet again!!! The guy I spoke to stated that the earliset that they could deliver was today and that we would have to get the cooker disconnected and then connect the new one. Well we managed to get the cooker disconnected on Thursday evening as that was the ony day that the electrician was available to do it for us. Since then we have been living off microwave food and takeaways. I decided to check the delivery status about thirty minutes ago and they have no record of any delivery for us for today!!! It looks like we have been completely mislead and now have to await a call back within the hour to see how they will resolve this farce!!! AO are a complete and utter joke!!!
  5. The problem with FOI requests to our HA is that the Act does not apply to a charity, as they have already informed us. So we can't legally request them but we allegedly have a Right to see policies & procedures as a tenant but they can just refuse to provide them. And after all, the HO will just back them up. With regard to the material they referred to in their arguments that they could not, sorry, would not supply, we are in the same position as above. The HA can reference any material, not back it up with physical proof, and it doesn't matter. How can you fight against that?
  6. Our HA to this day have still not even provided us with copies of their complaints procedure, appeals procedure, Right to Buy policy and Customer Care policy. They just kept on stating that the requests we put in were 'disproportionte'. Well obviously the HO think that this is acceptable behaviour. After all, you don't want your customers to know if you are abiding by you procedures and policies do you!!! Better just to say that we are not giving them to you as your request is disproportionate!!! You can treat them as you like then...
  7. Just received the decision from the HO and it's a complete and utter joke. They have sided with the HA. Even though the HA failed to provide us with basic documents like their complaints procedure, appeals procedure and any evidence that they directly referred to in their argument. The HO obviously beleive that this is acceptable!!! I can't belive that this is right. So it's ok for an HA to make up any old tripe and quote it to you as hard evidence because they don't need to back it up when you ask for it!!! Perhaps we'll receive a letter stating that our rent has increased by £2000 a week because of a letter they sent us five years ago... oh, can I see this letter please? No, it's true because we say it is!!! What a waste of time. All of the material they reffered to that they could not provide as it did not exist means sweet FA. Disgusting!
  8. Update: The Cooker has now been repaired. Following the engineer visit on Wednesday, during which he could not repair the cooker there and then, AO decided that they would rather send out a new part than replace the cooker. This caused a lot of concern as the new part did not arrive until yesterday. Though thankfully it is now up and running for the festive season. Thank you to everyone who replied to this thread. Have a great festive season and an even better New Year. Regards TheLion.
  9. Quick update. After a heated discussion on Monday, a manager at Ao has agreed to send an engineer to have a look at the cooker on Wednesday. If the cooker cannot be repaired there and then, they have agreed to send out a next day delivery replacement. Not heard anything about what time the engineer is coming out yet. Hopefully it all works out.
  10. Apologies Bankfodder. The make and model of the cooker is: New World NW50ET Electric Cooker (Black)
  11. Hello. Could someone advise us please on the following problem? We purchased an electric cooker from AO in April and only use it once a day. Today it started giving off an acrid electrical burning smell so we had to turn it off and disconnect it. AO tried to pass the buck to the manufacturer when we initially contacted them but my wife argued the point that they are respnosible as they sold us the product. What are their legal obligations on this and what rights do we have? Any help would be fantastic. Thnk you TheLion.
  12. Update: The ICO are looking in the Data breaches, but state that they will not inform us of anything that happens... We declined the early resolution with our HO through the Housing Ombudsman as negotiation with them seems pointless and we are stressed enough without beating around the bush again. We now have to wait upto ten months for them to investigate it!!! Apparently they are dealing with cases 10 - 12 months older than ours. They have also asked our HO for evidence but requested nothing from us. All we have provided so far is what we could fit onto the complaint form. Can't see how they can consider 'our' complaint if they have virtually no information from us and just a load of tripe from our HO. So we are going to post off our 100+ page wad of evidence, in chronological order, with copies of all communications and evidence that we have. Hopefully they will read it. Not sure what else to do really.
  13. No further contact from the Housing Ombudsman yet. With regard to the latest Data Protection breaches by our HA we have not heard a thing. We are at the start of the third working day now and they have not even acknowledged our emails. The first time this happend, the Managing Director called my wife at work and wanted to speak to her back at our house as it was a 'very serious matter'. Can you go straight to the Housing Ombudsman if your HA won't even acknowledge your complaint?
  14. Waiting for the Housing Ombudsman to contact us. They have taken on the complaint so the ball is rolling. Our HA are really incompetent. In March they sent out a blanket email that included ours, and over two-hundred customers email addresses. Some of the addresses had full names of the owners. They informed the ICO themselves after three complaints, one of which was ours. They stated that this would not happen again and the idiot who did it had received 'training' Obviously this has not worked as we received another email last Wednesday from the same idiot which was sent to four other of his friends. We know they are his friends as it is a personal message. Then on Saturday we received another email. Sent to some very close friends, with 'hugs'. All of these people now have our email. So another two complaints have just been logged. Absolutely useless.
  15. The evidence that we have so far is: Tenancy Agreement with terms and conditions that state we have the Right to Buy from 2001. Four written letters confirming that we have the Right to Buy from a Legal Administrator of their company in 2004. One written confoimation that their company confirms that we have the Right to Buy from 2004. A RTB2 confirming that we have the Right to Buy from 2004. The problem we have is that s171B (6) does not state that the Right to Buy cannot be transferred. It only defines what the relevant 'dwelling-house' is if a 'qualifying person' moves house. In no way, shape or form does it state what they are suggesting. In 2001 we awareded the Right to Buy because I, as my mother's son, fufill the criteria of s171B (4)(aa). That is why thay have confirmed it so many times and why they overturned their own decision back in 2004 at the appeal. My mother was informed prior to the signng of the Deed of Assignment and Licence to Assign that she would lose the Right to Buy and the we would gain it. s171B (5) states the following: '(5)The relevant dwelling-house is in the first instance— (a)in relation to a person within paragraph(a) subsection (3), the dwelling-house which was the subject of the qualifying disposal; (b)in relation to a person within paragraph (b) of that subsection, the dwelling-house of which he became the statutory tenant or tenant as mentioned in [F9subsection (4)]; ©in relation to a person within paragraph © of subsection (3), the dwelling-house of which he became a joint tenant as mentioned in that paragraph. ' This section precedes subsection 6 and confirms that by succeeding my mother's tenancy ,and therefore her Right to Buy, the relevant 'dwelling-house' became the house that we exchanged into. My mother could not take the Right to Buy with her as she no longer had it. We took it with us when we moved house, still with the same HA, that then became the relevant 'dwelling-house' as shown in s171B (6). There is no evidence whatsoever that the HA or their solicitor have provided which states that my mother could not pass on the Right to Buy to us.
×
×
  • Create New...