He wasn't going to stop it was just a statement of what is owed and what's been paid (some was paid directly to the company before HCEO got involved) the statements that came from the claimant showed the actual debt as such, had been paid it was just the legal costs and court fees etc but he just wants to know where he is. The HCEO aren't the most cooperative bunch but maybe if he writes to them formally he may be able to find out. Thanks

I've tried to help a friend on this and researched unsuccessfully for an answer so I'm hoping someone with more knowledge can help. Cutting a long story short a few years ago my friend had a business which wasn't cutting it financially he defaulted on an account he believed was in the business name - turns out it was taken out in his name personally they managed to get a CCJ which was then transferred to the high court - the original debt was circa £3,500 by the time it had been through the courts with legal fees the debt was closer to £8,000. He has been making monthly payments for approx 3 years and was getting a monthly statement showing how much he'd paid off but these stopped a few months ago - on chasing up statements recently he learned that the company to whom the debt was owed has filed for bankruptcy - he's continuing to make his payments my question I guess is does he continue to make payment to the (high court enforcement) people he's paying and should they now be providing statements or does he need to contact the administrator? TIA

That's the big issue, they said UK based but shipped from Germany the return address they've provided is Germany and the boxes weigh about 45kg each! I paid through PayPal via my credit card so I guess a s.75 is possible but I guess that would still involve a return costing £100 - or am I able to hold them liable for that also? Annoying why eBay sellers can't just be honest about their location.

They say their calculation is £200 - I asked how they arrived at this calculation, they said its commercially sensitive and I'm not allowed to be provided with the calculation. So it's stalemate.

I used the "request a return" option as in all honesty didn't think it would be an issue now it won't let me open a case as there's a return pending. The seller has until 11th but they've already messaged with the you need to pay or accept our £5 offer so I guess they're going to leave it in limbo until next week. I can't end the return request as it says if I end it I can't escalate it. Stupidly I only saw it said returns accepted, no looking closely and scrolling all the way to the bottom of their reruns policy it says buyer to pay return postage costs! grr

Hi all, I purchased on eBay from a seller who said the item location was Portsmouth England. I paid (it was a Buy it Now) and only when I got the tracking number so I see the item was actually shipped from Germany. It's arrived and to be honest doesn't look particularly well made there are a couple of minor defects that look like they were done in manfacture, the casing hasn't been closed together properly so there's a little exposed workings and wires, but the plug is also a continental European plug. I wanted to return the item as its not up to the commercial quality I wanted and whilst I know domestically a 220v appliance can be used in not sure it would go through PAT testing (if it had the right plug). I just feel a bit deceived that I thought I was getting an item made for the UK market and I haven't - so I politely asked to return it, the seller has said I have to pay the courier fees back and having checked couriers to Germany for the 2 boxes it came in I'm looking at almost £100, they say I can have a £5 refund and keep the item though!! Now I know if the item had been in the UK like they said I could use DSR for them to foot the courier costs back but it now turns out they aren't, can I do anything or do I just have to chalk it up to experience and shell out the courier charge?

Hi all, My sister and Brother In Law recently moved to my area from London and both are on Vodafone - they both get literally zero service my sister was on a sim only deal so she simply just purchased an O2 SIM card and unlocked her phone. My B-I-L however is on a contact - he uses his phone for his business (he works from home) so having no signal is causing him major hassle. He's approached Vodafone who are seemingly doing little to help, I thought there was some legislation that meant he had a right to cancel if they can't provide the service he pays for. Can anyone help.

Did they have you sign on the ticket book (or book they use) the instructions and did they write that it was pinned (and therefore measured) by you

As of yesterday it was still showing the bar in place but nothing further, I called and they said a defence had been filed but has not yet been transferred on to the system so couldn't tell me much more than that. In another twist though the retailer - despite being the ones who insisted it was a Microsoft problem at the beginning, replied to my complaint I sent on Friday saying they now "acknowledge an early life failure" and will offer a refund of 50% of the purchase price "taking into account depreciation". They are unable to repair (I already knew this as the surface 2 was a sealed unit so couldn't be opened!). They say whilst they recognise the "early life failure" they don't recognise the product as being faulty and not fit for purpose so will not recognise my rights under SOGA for a replacement, repair or refund. I'm not sure how you can accept one without the other being implied but they assure me they are separate and that for an item to be unfit for purpose it has to be unfit from day 1 Having still not heard from Microsoft I've left everything up in the air but am thinking now maybe take the £200 for the retailer and the pursue a s.75 (I think that's right) for the remainder from my credit card company - if that's possible of course. Jeez who knew it could be so complicated?!?

Thanks all - I've yet to see the defence so I'll know more when I receive it. In the first instance I did contact the retailer who referred me on to the manufacturer and it's gone from there. I'll wait and see what the defence says. Thanks again for the advice

Oh I've definitely made an error - Damn it!! Completely by accident I've come across another thread and as the item I bought pre-dates the consumer rights act it's still SOGA in this case which means I need to take on the retailer (who I did contact initially and they sent my on to Microsoft) I'll wait and see what Microsoft say but I have a feeling that may well be their defence! At least I've realised now though - better head back to the retailer.

Agh having just read something on another forum (different companies but same fit for purpose issue)I think I may have made an error!! I believed that after 6 months issues regarding "fit for purpose" we're to be taken up with the manufacturer (I.e Microsoft) but advise on another thread says it's the retailer still - have I made a big error? Should it be the retailer I'm pursuing??

Today being the 33rd day - typical Anyway let's see what they have to say in the next few days.

Thanks - happy to wait and see what they say but fully prepared to keep going as long as costs don't become an issue as you know they'll have fancy pants lawyers

It seems the entry "a bar has been put in place" etc is because they filed on the 28th day (from when they were deemed served, 29 from when they filed the AOS) and it's to prevent a judgement overlap. It's quite mundane really (except for the defendant ) my mum bought a Suface 2 - it had little use (probably once a week) and 13 months after purchase it decided to not turn on anymore - 100% no damage it hadn't been dropped etc - nothing that would warrant it no longer turning on. Contacted Microsoft customer service and got the "it's out of warranty" spiel and they wanted £200 just to look at it parts would be extra, I refused and escalated the complaint citing the Consumer Rights Act 2015 and the item being fit for purpose all the way to the CEO who I know got my complaint as he handily has out of office turned on (it also gave his mobile number too but I was a good girl and decided not to bother him on his holiday) I emailed twice more on his return and still received no reply so I sent a letter saying if he or Microsoft didn't respond with an offer to repair or replace if have no option but to pursue it in small claims. I got no response so here we are. Their lawyer will more than likely be costing them more than my entire claim amount