affinity
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2010 default with Lloyds-Capquest now chasing?
affinity replied to affinity's topic in Dealing with Debt in Scotland
Thank You -
2010 default with Lloyds-Capquest now chasing?
affinity replied to affinity's topic in Dealing with Debt in Scotland
That's right, nothing since 2010. -
2010 default with Lloyds-Capquest now chasing?
affinity replied to affinity's topic in Dealing with Debt in Scotland
Do I just ignore the emails from Capquest? Thanks -
Thanks for your reply - do you mean the law is changing regarding audit trails with the introduction of GDPR- does it not already exist?
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I recently submitted a complaint regarding Hospital records it was rejected as out of time and staff amnesia – incident occurred 2015 – despite me only recently becoming aware of this. I have since applied for the audit trail relating to the records, as I believe misconduct has occurred. @nhsggc refused me this and said they will examine this internally and if my records have been altered/ accessed inappropriately they will deal with this. This is unacceptable as I have good reason to mistrust them. I am also certain under DP they should be meeting my request and providing me with a copy – can anyone advise? To those who replied to my post earlier this year Excessive GP Charges for Access to Health Records- NHS Scotland. My GP was trying to apply the sales techniques of a dodgy double glazing salesman – trying to charge me £50.00. I challenged this and it was reduced to £30.00. She explained the £30.00 was for her time and referred to it as non -NHS work. I challenged this and the £30.00 became zero. I understand from 25 May 2018, in most cases, patients must be given access to their medical records free of charge. This is due to a change in legislation - GDPR.........Thanks
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I have no proof of how these are held. The fact is I was told if it was all my records it would cost 50.00 - that is the reason I amended the SAR to read between 2010-15. Also on NHS Inform it states - You will always be told the cost before you make a decision. I was never told I would be billed for £50.00. If I had known it would have been the same I would have opted for all my records.
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I agree they have charged the max - however my GP informed me when I first requested access - if it was all my notes it would be 50.00. I explained what I was trying to determine occurred between 2010-15- She then asked me to amend my SAR so it didn't read all my records. If I had known it was going to be 50.00 either way I would have chosen to have them all. When I went to view my records - she had already printed off what she wanted me to read. Also I can't find it recorded anywhere you have to pay for the GP's time. If you go to view your online records it is free- you don't pay for the GP's time. My GP decided in advance to what was to be printed off.
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On applying my GP informed for all records it would be £50.00. I explained I didn’t need access to all, the problem I was trying to resolve occurred sometime between 2010-15. I was given a date for viewing, when I arrived there the GP had printed off letters in advance - 38 in total. 20 of these I already had – 2 were irrelevant and 2 was just my registration details. I said I would need to take them home and read them, she tried to convince me to stay and read them there – I stayed approx 30-45 mins. I did not view records online. A few days later I received an invoice for £50.00. I emailed the surgery asking for a breakdown of costs – This is what I was emailed back Preparing Notes 10.00 Photocopying of Notes 10.00 Doctor's time £30.00. The practice website reads - You have a right of access to your health records. A small fee may be charged to cover reproduction costs. I do not consider 50.00 a small fee In the meantime I have accessed other records relating to a hospital admission in 2015 – I went to view the records at the hospital and took away approx 50 photocopies – no charge I have emailed my surgery back and stated my case and am awaiting a reply. Can anyone share costs they have been charged – Thanks.
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