Thank you, that's fine. No large sums in last 2 years and previous was 3.5K drawn down to repair roof ! Accounts are all low Thank you Antone

Had interview with compliance officer re PC have to provide copies my wife business accounts for last 4 years - no problem sending HMRC accounts photocopies. No profit made. No savings but we took out a lifetime mortgage on house and draw down to clear debts ( Credit Card 11K) Would they regard this as income? does that leave me liable to interview under caution + having to pay back? How far can they go back? and can I stop having PC as I am ill and can't take stress? HELP! Thank you

Not here to answer your questions Bazza just trying to help OP, not concerned with my ego - or yours

I didn't state the Police would have been in attendance I stated they were needed to attend,recommendation because of it being an empty but occupied dwelling.

Sorry should have stated-if a Warrant is executed they need Police in attendance, so there should have been Police details - shoulder board numbers, station etc. forgot to add locksmith bill if appropriate Regards Benjibutton

Hi Firstly I would contact the Police as this is clearly breaking and entering, because you received no notice of Court proceedings. Secondly get 3 estimates for any repairs/ replacement of damaged items.This if applicable any medication costs for your animals. Copies of all of these to be sent to the C.E.O of British Gas for payment. It will be worth checking your Credit file - Experian etc to see what is listed against you by BG. If there has been no prior debt there is no reason for BG to insist on a prepayment meter. I would think Eon would be worth contacting to see the state of play with your transfer. This should provide enough information to proceed to the next stage Good luck Benjibutton

Thanks Bazooka Bob Will send this weekend and update Appreciate your help benji

Hi Bazooka Bob Phone call was from British Gas Customer Relations who are now involved, rather than Sainsbury Energy - their debt collection department seems to be staffed by DCA rejects . I will get relevant CEO's email and send all info.Biggest laugh was shortly after Brit Gas rang with a survey !! says it all. Have a good weekend BB

Update My email was never received ! which meant complaint was closed!! I got complaint reopened, Case Manager removed and escalated upwards. Heard nothing and then received a deadlock letter today and first debt collection phone call. I am pleased to tell you the girl said she was also a human being?, and if I didn't pay they would issue a warrant and add interest to the debt.I explained process to her in case she had lost her script and asked her to check her facts. My next action will be to email the Customer Service Manager asking for a SAR, and cancelling their right of entry to my property, door step visits etc. That should start the ball rolling. Any other suggestions? Regards BB

Hi Still waiting for response to my email of 19/102015 will give them until 28th (7 working days) then request escalation or answer - is this correct?

Hi Bazooka Boo Always useful comment. Thank you. Have emailed then today, holding them responsible for the whole mess quoting their admissions from their email. Stated holding them responsible for causing the debt balance and amount is now in serious dispute Stated we will be meter reading each month and paying our usage If they don't resolve this matter to our satisfaction then we will require escalation up to and including the legislative process We await response

Hi Bazooka Boo The Ombudsman they refer to is a internal ombudsman team !! in other words yet another "customer liaison" team, not the proper unbiased independent Energy Ombudsman. Therefore their opinion counts for absolutely nothing. I am prepared to push it all the way. - in my view if it arrives at Court the Magistrate will take into account I have not stopped paying ( therefore I am being reasonable) I am not scared of debt collection processes, I can handle that. By the time I add reasonable costs to the claim it will cost them more than £600 and all this is without media involvement - What do you think?

Update Received email which states the following 1. Admission of wrong set up of D.Ds which has led to account going into debit balance of £846, because payments were not set at amount we agreed. 2.They sent energy statements in March and May. 3. Admission we contacted them in April to request an increase to our payment. 4. Refusal to offer more goodwill payment. 5. Admission that we received shortfalls in customer service. 6. Admission D.Ds were not set at correct amount, payments were not increased when we requested in April. 7. Apology offering £46.45 for above - their internal ombudsman has agreed this is appropriate amount. My thoughts are this is totally unacceptable I would think that we increase DD to cover usage from current month,state will not pay outstanding amount and let it go forward to Court action. Any thoughts?

Hi Bazooka Boo Right, we will wait, I will let you know what's happening Thanks very much I do really appreciate your help and advice Best Regards Benjibutton

Hi Bazooka Boo Thank you, I will pre empt her by writing to her and stating everything in writing only, I asked her for copies of all information held as per rules of disclosure and a copy of complaints procedure - which I have now downloaded. Next step write for disclosure? I have copies of my DD payments,copies of my energy usage graph - which doesn't show high enough usage to equate with their bills, and my email to them and her email reply stating she is "managing our complaint". What noone has said is why they could not find our gas account when, as previously stated we were with Brit. Gas for years before Scot. Power, and Sainsbury uses Brit Gas! Incidentally she works for Sainsbury Energy. I completely agree she is just a commission led DCA.