Your going to just love this !!! What other errors have they made to others ?

Yes got the claim form and ignored it as no money at the time to even try to sort it out. Had many coming through at the time. Meters fitted, sorted electric out but did not use gas as only heating affected so just went cold until I scraped enough to buy a fuel burner. Love it and won't be using central heating ever again. Electric shower so hot water is all good. I'm still with npower so hopefully will have a bargaining chip, get them off my back or I'm off, at least for electric as owe nothing !

Exactly. Not sure if they have to leave something saying they have been like they used too before rule change, I would have thought so but have not been able to familiarise myself with new rules as yet. Last dealings with a bailiff sending same letter you provided me with resulted with a un qualified person putting a I've visited letter through letter box. With an outstanding ccj with water company at least I know what direction to go in now thanks to your advice. Will update soon and thank you. My next move is to get in touch with npower regarding this.

In the first place it must have been over the phone. Could have been by email but cannot remember to tell the truth. I would have sent them an I&E so now I'm wondering if it was by email.I will take a look but might take a time scrolling mails from over 3 years ago

Got a reply by letter today. I thought it was going to be the reply to the information I asked for regarding breakdown of charges. Instead received this dated 16th August. !

Would there be any harm asking npower about this debt now and the figures, been asking about and everyone says the final bill has always been wrong estimated or read ! Is this a route worth taking ?

No have not questioned the amount, they stuck a meter in but did not use gas after that although over last 6 to 8 months I've had random cheques turn up from them averaging £35, about 7 all told. They got the ccj about 4/5 years ago maybe longer.

Thank you I will email this this morning. I have a scrap car in drive, non runner. Should I get rid of this or do you think they have took control of this. I have no idea how this new system works so please forgive me.

Hi, I thought I had everything under control but seems not. Got into debt with Npower, they got a CCJ and next im dealing with CES (Court Enforcement Services). I made an agreement to pay £60 per month and have done so last couple of years each month but not on a date set. If it got a bit late they text me saying so and i paid but never missed a month. I knew I was close to paying it off so emailed them asking what is left to pay about 4 weeks ago. They said about £1500 when I knew it should be around £400ish. They informed me it stands at £1500 as charges have been added to the account. Ive never recieved any letters and no one has visited my home when im in and nothing has ever been left. Today I receive a letter stating High Court Writ of control saying ive failed to resolve the matter by paying in full or agreeing a controlled goods agreement outlining a repayment plan during our enforcement agents attendance ! No one has been here and ive certainly not spoke to anyone, now they say they are preparing to send someone to take control of my goods. Where do I stand now, do I have to pay them there £1000 ish charges they have added ? Thank you in advance for any assistance in this matter This is what they sent me Letter received Eggy12

Got them to suspend proceedings, set up a direct debit and everyone is happy all round. Thanks for the advice Andyorch

Thank you

Just looked through paperwork properly. No payment agreement in order, last few months by the letters attached show them asking for i&e to get a plan going.

Originally with n/rock the ccj was for £60 a month with no charging order, arrow went for it after buying debt and i offered in court at £1 a month, that failed and they got charging order. I've paid nothing to arrow at all. No evidence as was just a phone call, my first port of call is to ring them today and see if I can get a payment plan in place. Eggy

Hi, Got paper work from Court today. Sum is around £12k. Long story short, It was a N/rock loan unsecured, they sold it on then arrow bought it and got a charging order. That was a good few years ago. A few weeks after they got the order they sent me paper work stating as such and wanted it paying. I rang them, verbally agreed on a minimal payment and I asked for a sort code and account number to pay. I got nothing from them and as the months rolled by I just ignored it. As things were at the time I would not have been able to keep up with payments anyway but now that things are much brighter Im confident I can offer and keep up payments. How do I go from here.. Ive only 3 years left to pay on the mortgage and would hate to have this upon me now but yes its my fault and would the court take into circumstance I can pay this off and not force the sale of the house. I live here on my own ! Regards Eggy12

Just an update to this thread, things have been going quite smooth and paying up as promised I found out that BM upped there SVR Sept last year. I thought I was paying off £100 per month arrears but it turns out its just £12 after their rate rise. Only have 3 years left on mortgage and although I know I more than likely wont get my home repossessed as at least ive made monthly payments last couple of years and a bit extra could it be possible to move my mortgage to elsewhere with big arrears ? Dont want to rock the boat by getting all the charges back just yet but would do if I could move. ? Eggy12