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billyqureshi

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  1. hi all im just going through the same thing now, expedia cust serv manager is useless saying out of his hands and nothing he or anyone in expedia can do. bank (natwest, usually excellent) say its all down to expedia. can anyone suggest a course of action? im a thousand pounds down for a few days, flying in 6 days. cant shop for the holiday, cant afford a camera either! thanks in advance Billy [email protected]
  2. Went onto expedia.co.uk this morning to try and book a holiday to Barcelona (flights + hotel). Tried to pay one grand on debit card (maestro). The transaction did not complete - expedia have a problem getting live flight information from the airline i was flying with. ended up buying flights direct and getting hotel from expedia (paid for on credit card) Went onto my online banking to find that i was one thousand pounds down but there was no account of it. Rang the bank who informed me that expedia had pre authorised the funds. They gave me an authorisation code to go back to Expedia with which i did, only to be told it will take altlease 3 days before the funds are released. Its less than a week until i fly! So now i have no money to go shopping for the holiday and im worried i wont even have the money whilst im actually there. Rang Expedia back to speak to the customer services manager. A guy called Gareth Quigley based in Ireland. He was pleasant enough but absolutely useless from an action point of view. Basically said nothing he could do, there was no one else that would be able to do anything, and that Id have to just wait. Made no attempt to compensate me in any way or even make a goodwill gesture. Im absolutely shocked at how they can do this with no warning that they pre authorise the funds and that there could be a hold on the funds if their systems fail during the processing, as happened here. Rang my bank hoping they could cancel the auth. NatWest are usually really good with customer service, they spoke to their authorisation centre who said it was out of their control. Whether true or not, its still Expedia's mistake that im suffering for. Im just so angry that they do not give a toss about what they have done and how it has impacted me and my holiday. I cant even afford to buy a camera now. This is the holiday business they are in - synonomous with stress free relaxation. The irony. I have seen a similar post on this forum called "Expedia have swallowed my money for 4 days" I will contact that author but i wanted to know if anyone has any specific advice that will help me. I just want something in the way of a token gesture of their sincere apology for the stress and inconvenience they have caused me and the sacrifice i am going to have to make. Thanks in advance for your help Billy
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