I started a paypal dispute immediately. I got their decision email a few minutes ago. They have sided with the seller !!! The reason for this is that when I contacted paypal I did it by phone. the girl I spoke to took down the details and said don't worry we will get your money back for you. She said she would put it under the ITEM NOT AS DESCRIBED title even though I said it was as described but is malfunctioning after one week. Paypal's decision was purely based on the fact that they said the item was as described and took nothing I said into consideration. Going to phone them now and try to see if they will let me appeal it but not holding out any luck. I did a bit of research and found out the 'shop' I bought it from is in fact not a shop. I phoned round a few vape shops in the small area this 'shop' is in but each of the shops said they have never heard of that 'shop'. I told each of the shops the name of the street that 'shop' is in to be told that there are no shops there only houses. Basically its a dodgy guy who orders non tpd compliant vape mods from china then posts them on to the whoever is dumb enough to buy from him. He doesnt want any returned to him because the chance of him getting his money back from china is zero.

Thank you so much

Hi everyone, I'm hoping someone can offer some advice with an online shop problem. I bought an E-cig kit from a shop online which I received a week ago. This morning when I turned it on, the screen is faulty - it has like lines all down it right across it. I contacted the shop I bought it from who don't want to know. I was told that even though I had bought a full kit - mod and tank in a sealed box, that he could not take the tank back due to hygiene reasons as it goes in your mouth. I don't get this as I know that vape shops who have faulty goods returned send the whole kit back to the manufacturer who in turn refunds them. No vape shop will take back part of a kit and it must be returned in its original box. After being pushed, he said he might replace the mod but could not guarantee it would be in a sealed box - all mods are bought in sealed boxes. He said I would have to trust him that he would not send me an old reconditioned replacement ! He point blank refused to replace the whole kit with a new one so I told him in that case I would want a refund to which he refused and said I obviously didn't know the law. He then said if he was to consider anything, he would have to make sure that I had not damaged the mod myself - I am OCD about all my mods. They are all like new I am so fussy with them so no I didn't damage it myself. Again I was told that I obviously don't know the law and that he doesn't have to give any refund. This guy is really dodgy. I paid for the kit through paypal Does anyone know what I should do now? Thanks for any advice you may have

I felt that they didn't want to tell me so they wouldn't have to give it. thanks for your help

Yep thats what I have been looking at but i don't know if the income support covers me or would I come under the income related income support for being a carer??

Hi, I am wondering if anyone knows anything about this? I spoke to Scottish Power today about an whether I could get this but they said they didn't know. You have to quality on 2 parts. I do receive DLA so would qualify on that part. It also says you can qualify if you receive income support which is where my query lies. I do receive a very small amount of Income Support but I receive it as I have overlapping benefit ( I am a carer and cannot receive full carers benefit). Would that count as income support or would that be income related benefit which includes carers premium? Thanks for any help you may have

Thanks for the advise guys. I have written down what was said today and will keep that just in case. They haven't mixed me up with someone else as they asked me questions to prove I was me when I was speaking to them. I just can't believe what they said. Oh we rejected your form but send a photocopy of the same form and we will accept it!!! It's total madness

I am at the point of pulling my hair out here! I received the dreaded ATOS form back at beginning of June. I filled it in as best I could even though my GP said that I should not be filling in any form as I have no insight into a lot of my medical condition. I sent the form back to ATOS by royal mail special delivery which is guaranteed next day delivery and signed for at their end at the end of June. I have heard nothing from them at all until last week I had a really strange phone call from DWP asking me who my GP is and his address which I gave. I have had the same GP for 7 years so thought this phone call extremely strange. Today I received another of the dreaded ATOS forms with the same covering letter as the first one informing me to fill it in and send it back by November so I called ATOS with the help of my friend as I find it hard to grasp information. I told the ATOS operator that I had already sent my form in so she went and checked. When she came back she said that I have moved area and changed GP which means that the information they have been given on my form does not tally with the information they already had on me. She also said that the reason I received a second form to fill in is because my original form was rejected because I had moved. I told her I have lived in my current address for 7 years so have not changed areas and have not changed GP either. She insisted I had. She told me I was to fill in the second form to which I said I could not due to my disability as filling in the first one almost ended up with me being admitted to hospital and I also told her that I would send a photocopy of the original form to which said that would be fine !!! Can you believe it ???!!??? My friend who helps me also spoke to the ATOS operator and asked her why I had to send a photocopy of the original form when they already have it to which he was told because thats how it is. She said I was to put a covering letter in with it stating that I have not moved address, area or GP. My friend said that this is ridiculous to which he was told that it is what it is. I know ATOS are hell but this is over and beyond incompetant!

Yep onto it

Another wasted day thanks to BT. Called the named person who is dealing with my case - answerphone says he is not back in office until Monday. I then called BT on a number I found which deals with MAC Codes but at the end of the call I found out it was the dreaded customer options team. The girl I spoke to informed me she could not give me a MAC as I already have a valid one. I told her it was not valid as has been confirmed by my new provider and Ofcom to which she said that they are both wrong. She confirmed that she didn't know Ofcom's regulations concerning MACs so I read them to her. She asked me for the web address of Ofcom where I got this information which of course was given to her. She said she would pass me to her manager but he was busy but she said he said to say that the code is valid .... lots of no it isn't yes it is later ..... bring on the pantomime dame and of course I got nowhere. She even told me it was the new provider's fault that the code does not work at which time I informed that this was a standard response from BT which I had been told to expect. She insisted i could not have a MAC end of call. Spoke to Ofcom again who have now opened a complaint. They AGAIN confirmed that ALL MACs begin with L and there is no exception. I said that BT had said they issue them with all different beginning letters and was told that they can issue what they want but none of them will work as they MUST begin with L Phoned named person dealing with my case to inform him I was emailing him again and low and behold even though he was not i the office till Monday, he phoned me within minutes from the office. His whole tone was different today. Last time I spoke to him he was hearts and flowers whereas today he was abrasive. He informed me in no uncertain terms that the MAC he gave me was valid so I asked him if he knew Ofcom regs concerning this .... he didn't so I read them to him which of course made him even more abrasive. He told me he could not work miracles .... I told him I did not want a miracle just a valid working MAC Code. He said he would get it for me Monday or Tuesday. I also told him that there is a complaint with Ofcom and that I will be emailing him as I want everything in writing. He didn't like this at all and stated that there was no point in emailing him as we were speaking on the phone but I told him I wanted it in writing. He said bye and I could almost hear the phone slam. ..... oh dear looks like he's in a bad mood now !!!

Yep I wont be going mad - just straight to the point. just trying to find the information i need though

Will be contacting them tomorrow but I have read that they do give out dud mac codes. I was trying to find out that because I have fibre at the moment would it make a difference to to the mac code i.e. could it start with O instead of L. I was told by BT that the mac code they gave me was valid until 25th October yet I thought they were only valid for 5 days? I wanted to find this out before I go mad at them tomorrow

I have had a total nightmare with BT, so much that they have agreed that I can leave without incurring penalty charges for breaking contract. I currently have BT Infinity fibre but want to move back to broadband. I was given a MAC Code yesterday by a BT manager and tried to use this with my new provider. Problem is that it begins with the letter O but surely all MAC Codes begin with L ??? I had a look on Ofcom's site and its states that MAC Codes begin with L but what about if you have fibre - will it be different or should it still start with L ?? I have read that BT give out invalid MAC Codes so don't know if this is what they have done to me. any help appreciated

Hi bluntman All I can say is wow that's excellent. Thank you so much will look into that

Hi there Thank you so much for your reply. Yes the interview took place on the telephone. The WRAG advisor called me the day before and I explained the situation. she told me that govt directive states that she must carry out the interview with him. she said that she would do the interview by phone the next day mid afternoon. Good as her word she did call, spoke to him very briefly then spoke to me. I gave her a little background and she said he should never have been put into the WRAG. She said she can see no reason why appeal woud not be won. She said she didn't want to see him but if there was anything she needed to talk about, she would phone. Please let me know how your appeal goes - I really would like to know. Take care and thanks again