Guess all there is to do is wait for someone to get back to me and when/if they do state all this to them again. Thank you for your help as well! Good to know that I SHOULD be getting the money back, even if it takes a while and they try to say not!

Hi - thanks for your help! The person at my old address sent the tickets back to the originating address with a 'not known here' label (despite my having left a forwarding address - hey ho!) so no luck there. Just waiting now for the trainline to get back to me replying to my email on Tuesday - as yet no response! As I stated in my email to them, having heard nothing back in 24 hours from the initial email I've had to purchase an additional set of tickets (from a different company this time - not making THAT mistake again!) so I can travel this weekend - so now I just want the money back from them. Can't believe they can get away with this - its like a licence to print money!!!

Wondering if anyone can advise or help me with a problem I'm having with the TrainLine.com company... I ordered some tickets on Friday 18th July and input my correct address into the delivery details as my old address was already stored in there. However, the tickets were sent to the wrong address and on checking with the current occupier were sent back to thetrainline on Monday 21st July. I would like to either get these tickets back (which is preferable as the travel date is Saturday) to the correct address or to my local Train Station so I can pick them up; alternatively receive a refund so I can purchase a further set of tickets. I've phoned them and sent emails and have been told I can do nothing except buy another set of tickets. However, given the proximity to the travel date I expect these will be more expensive, and I'd have to pay the exhorbitant rates for delivery as they now won't post first class! Given that I haven't actually recieved the tickets due to an error with their website, is there anything I can do? I can't get hold of a phone number to speak to anyone except in an offshore call centre and poor things, they can't really do anything to help me. Any advice gratefully received - especially around the refund question as I imagine I'm going to have to buy a new set of tickets if I want to go anywhere this weekend!