I’m looking for some advice on a recent issue I have had with Halfords with regards to a road bike. This had started with a dispute over the quality of work done as part of a service plan, eventually resolved by taking to an independent bike repair shop. Ultimately, I accepted a refund of the cost of the additional work required, but informed them that I was still unhappy with various other issues they were unwilling to resolve. I was informed that a manager would call 4 times, which never transpired, though I believe the whole issue would have been resolved if they had taken the time to talk. The advice I’m now after is with regards to the service plan as some of the documented responses from Halfords have quoted that certain work is not covered by the Service Plan – none of the exclusions were ever outlined to me as the plan was provided as an apology for the pedal falling off when first purchased in 2014 and was renewed as a “3 year service plan” in 2015. Checking in-store, there is no clear advertising of inclusions by means of leaflets or boards. my first query is was the plan I was given ever fit for purpose for my bike and as such has it been mis-sold? Secondly, as part of the independent service I required the headset to be replaced. Checking the service document for my 2016 check, the headset was included. On the latest 2017 outline (eventually located online) the headset is only covered on a Gold Service. the second query is should I have been informed by Halfords of what seems like a change in terms and conditions of what is covered under the service plan? All advice greatly appreciated

Sorry if this has been covered previously - I have read the stickies and understand to a degree but am just concerned how far this could go. Basically, my car was parked in a small car park surrounded by retail units but at a time they were all shut. CEL did the usual "you owe this much, but if you pay now we give you 50% off" and I followed the instructions from registered keeper letter, debt recovery letter to the cease and desist. In the early letters I also added a point requesting a list of the clients who they were acting on behalf of on the basis that if this was provided I would call in to discuss with the relevant people and hopefully get the charge waived(they never supplied a list) Today I have received a letter from the recovery agency who I phoned. I made the point of not supplying a phone number as they requested and pointed out that the debt was still in dispute and there was a "cease and desist" letter that had been issued. There response was that they will still chase this. Is this the usual routine or am I in further than I want to be? How can I go about enforcing a "cease and desist"? Any help or advice on this is greatly appreciated Regds

Hi - posting for the first time having scoured the forums for advice (all of it very useful) so please bear with me - all this may have been covered in another I have not seen. Yesterday I received the usual "Parking Contravention" invoice through the post stating that my car was parked in a retail park between 19.30 and 23.11 on a certain date. Checking dates and times I noted that my wife had taken some friends for a meal in Huddersfield and parked in the car park of a, by that time, closed shop near to the restuarant. Other cars, some of the same group, were also in this car park. My wife is currently pregnant and the group was all-female so safety would have been paramount - we are not the type to pull over onto double yellows and stick hazards on. Having seen other letters (including the thread on CEL) I have prepared the letter - ...received your invoice...as registered keeper... no liability to pay,etc. but is there anything else I need to investigate? My wife is going to drive to the same car park and see if the sign is lit - one possible argument. I don't plan to pay, but also don't want to get into difficult situations. Thanks for everyone's help in advance! GP:???: