Not sure who is angry. I might have been dissed but that doesn't mean I'm angry. But on social media inferences are regularly turned into fact. I deal short shrift with loads of businesses who try to diss me. I have my scripts well prepared for most scenarios. Speaking out about a terrible waste of consumers time is not about being angry (in case anybody thought so). There is nothing wrong with being angry, so long as anger is expressed in an appropriate way. But maybe consumers need to get angry - it's just about how that is expressed. I prefer 'angry' consumers speaking up about the nonsense that some companies do, in preference to lethargy.

I know of no rule saying that I have to ask a question or have any answered. I've shared my accurate experience in the seeding post of this thread and my honest opinions about things general and specific. If it my honesty and plainspeak are not appreciated remove the post. End off. Just be clear. I have not be rude to you. I have used no foul or offensive language to you. Once I see site team members turn up I know what's up, from long experience on many forums. Shall we leave it there - please. If you opt to delete my post and the thread, that's fine - I have screenshots and will post the same report elsewhere. Bye.

Yaawwwwnnn.. are you trolling?

As I thought I said, I require no lecture or advice on contract law. I thought I said "Just to be clear, as I am legally qualified, I require no lessons on when is a sale confirmed, when it is an offer and the issues about acceptance in contract law." I might as well not have said that. I'm not here to prove that anybody tried to deceive anybody. On the issue of deception in pricing (in general online sales organisations would be stupid to create a trail of evidence that leads to them being caught out. My suspicion is that some of them play a numbers game. It goes like this: they know that the average British consumer will fall for the trap paying up on an increased price post-offer. I'm in probably in the 1% of British consumers who will raise some sort of protest and take action. That's fine for British sales organisations because small percentages of people like me don't dent sales. It's all about money mates. It's a great game to snake in loads of people with attractive offers, then up the price on them. Online sales then become an auction of sorts. Did I say 'everywhere'? I did not. The average British consumer is their own best enemy for being lethargic on consumer issues and poor customer service. That has been my opinion for the last 15 years and it ain't changing. "If you were the person who pulled out in front of me on the A22 last week the you should know I have a right to report you to the police and use my dashcam footage to show you were driving without due care and attention. on the other hand blowing my horn to wake you up and make you aware I was there seemed to do the job so no need to go to all the extra effort." Seriously? Are you for real? I fail to see what any of that has to do with this thread or this forum.

Before I start this post I wish to say that I accept full liability for this post. Numerous companies have been named on this site, so naming is not a problem. I give all members my 100% genuine and verifiable with hard evidence report of what has happened with Partshop Direct. I have noted 3.12 What is “potentially libelous” as per rules 3.5(i) of the terms and conditions. I'm happy to and I indemnify the owners of this forum. Why? Because I know what I say is 100% the truth backed by hard unequivocal evidence. Speaking the truth in proper context , as I do, is not defamatory or libelous. By way of Order Number: …. I received an email confirming the order at 17:18PM 25th May 2019 for £42.98 delivered. I then received a phone-call at 16:26PM 27th May 2019, which I recorded automatically (which is not illegal) from somebody claiming to be DeWalt (another parts selling company). The sales person is telling me that that the price I received was wrong on the website and that the product sells for much more. I'm offered to pay £10 more or request a refund. I sternly refuse to do either. I do what I like. I said to this person that I'm doing neither, and that I'm leaving them to take whatever action they see fit. However, I also make it clear that my call is being recorded. No objection voiced. I said "For the sake of £10 you'd prefer to damage your reputation by me posting this online? Do what you want". Then the usual happens. What's that? Sales people think that by repeating themselves they'll get somewhere. I interrupt the bloke and says, "Do you understand what I said?" He confirms that he did. I said, were done here.. (click). I then take notice of an invoice at 18:50PM 27th May 2019 of an email time stamped 16:31PM 27th May 2019 - that's four minutes after the phone call above (yeah.. OCD is my middle name when it comes to my money and service I receive). What's the point of this post? In case some did not get it, this nonsense about mistakes with prices on websites has been going on since the famous Kodak camera case many years ago. Companies have failed to learn a lesson. What's that? Treat customers with respect. The cost of the respect in the captioned instance above is £10 . The manager of the bloke who called me and his/her line manager are not thinking far enough. Just to be clear, as I am legally qualified, I require no lessons on when is a sale confirmed, when it is an offer and the issues about acceptance in contract law. I have not alleged that Partshop Direct has done anything illegal. What they've done has dissed me! Why? Because my time has been wasted. My time is valuable to me - and I spend my time on forums like these as I please. The other point of this post is that the British consumer needs to get active and name companies that play the stupid game of, 'Oh our website had the wrong price' - before the contract of sale is completed. This is sort of thing is slipshod. The person who should pay any difference, is the line manager in charge of putting prices on the website. I don't play these games. 5 years ago I completed a purchase for a package holiday (and got confirmation of payment received). Then they call me up and tried the same nonsense i.e. telling me the price was actually meant to be £300 more. On that occasion (which is nothing to do with Partshop Direct), I said, "Sorry mate - I'm not paying more. Shall I see you in court?" To which I get, "This is nothing about court". To which I said, "For me it is shall I meet you or your bosses in court?" To which the bloke goes, let me consult with my line manager. Of course they dared not cancel my holiday with a refund. I got it at the price I paid - end off. And finally, I don't know that DeWalt is Partshop Direct. My business was with a business called Partshop Direct. The only reason I mention DeWalt is because it is a matter of fact. My business is with the seller as seen on a website. I intend no disrespect to DeWalt if they happen to be a separate business entity.

"What about the millions of others that haven't?" Nothing. They're all happy - and we leave you to support them. The inference is that a significant minority does not matter. Is that what consumer rights is about. Take your principle that millions are treated good - same with the NHS - and that's their argument for allowing poor care and standards in for a minority of patients.

Destructiveness is easy. The issue will remain: that over 700 posts objectively speak of lies, deception and gross mismanagement - it is of such nature and degree that it matters not 'the company' that does this. That it happens at all is the issue. For the record, I have sent all to Watchdog three months ago. Has anyone seen a response from Watchdog on Amazon or Amazon Logistics?

Right! Here's what's happening: THE PUBLIC will be treated to a LIVE VIDEO BROADCAST via the internet of the front of my home from 11:15 AM TODAY!! You can text or email this link to anybody: http://ustre.am/16Ume OR the longer link is Enterprise Video Streaming [Please note that there may be an introductory advertisement for about a minute from Ustream, as the video broadcast starts] You should test these links now (and leave discussion comments). Obviously at 10:25 AM when I post this there is only a blank screen, as the BROADCAST STARTS at 11:15 AM. I don't expect delivery of Amazon package to be before 13:00PM, but I'm taking no chances. Ustream also records the footage which will be uploaded to YouTube if AL insists that they tried and failed to deliver (and no delivery person i.e. the ghost turned up). Doing all this is at no additional cost for equipment or services - as I already have an Android phone, and my internet package is unlimited (paid for every month anyway). Lucas, ignore the shill - the obvious agenda from the Amazon spy is to provoke someone to make a nasty remark, then the thread gets CAG-ed (i.e. pulled). It's a common strategy on forums - which we see into - no tin foil hat required, at all, to see that!

Ooooh.. blimey.. as if we couldn't appreciate the complexity of operational management. That's the sort of management speak that promotes acceptism of poor service in this country. You sound like an Amazon employee - and you would deny it of course. Or perhaps Amazon would employ people with that sort of attitude I have to wonder? Well, it's strangely good for business - keeping cost down and knowing that the UK customer would simply accept that 'responsiveness in relation to operational and contractual difficulties in multi-billion pound companies will be slow'. I'm coming to a conclusion that it is the attitude of acceptance of 'management speak' by customers that has RoB as it is. Well, I don't accept dressed up management excuses. It wouldn't happen in any organisation I run. I and I think Amazon et al should put their money where their mouth is - give people back their money lovingly when they don't perform. All Prime customers who have been messed around should be give 'cash back'. Now that's what I call real responsiveness.

Change is an overnight thing when I'm in charge - especially on an issue like that. They could contract me to fix their problems. But at the moment I don't know the insides of Amazon operational issues. So it would be improper for me or anyone else to start making suggestions. I'm not here to give you or Amazon a lecture on consumer satisfaction and quality indicators (Google is your friend - not me).

There are 306 posts in an Amazon Discussion thread most of it about woes experienced with Amazon Logistics deliveries to customers. See: http://www.amazon.co.uk/gp/forum/rss/thread/Tx21J8C0QW4MWV8/ref=cm_cd_tp_mdb_feed Amazon seems to be aware of the problem - but putting matters right is taking some time. In the mean time customers are fuming! Please publicise this issue so we can gather more evidence about what's happening, and apply the right stimulus for change.

It might seem a reasonable suggestion and it's elementary. I can do that easily online. But I'm not on about £66, £29 or £5. I am so rich I can afford to lose that easily on a yearly basis - and many may respond half-cynically, 'Well that's great for you..not need to boast about it'. My point is about how many companies play a numbers game on people having difficulty to making ends meet - and for those like me who can afford to lose the money but not their principles, we too must take a stand and shout about it. I'm also not into a debate on whether people in financial difficulty should take out such insurances. It's not even about insurance policies at all. It's the game playing that gets to me. ROB i.e. Rip off Britian needs to be cured! Change starts with me. I'm not having it!!

About two weeks ago I received notice of from Domestic and General about need to renew an insurance policy on my Freezer (a proline UFZ180P6). I notice that the cost was £66/yr and that it would renew automatically if I did nothing. The freezer is now over 4 years old so I thought spending that much is not good value. I'd prefer to get a new one if it broke down, or get a refurbished one at near to same cost of £66 (yes British Heart Foundation are doing some good deals). But I notice that to cancel the insurance means I'd have to call an 08444 number which costs me 5p/min. I don't like that- even though I could afford to spend 100 times that in a day because I'm rich. It's just the principle that offends (can go into that another time). So I get onto their website where I spend 15 min cancelling (or so I thought) their insurance. But the email confirmations I get next day don't reflect cancellation. So two nights later I decide to try again and this time it seems to be cancelled. Yes - I have loads of time and my principles tell me that for the greater good of all I spend my time like this. So that's say 30 min total. Which is not great but I'd rather spend that time than give them 5p I thought, if it's worth cancelling. But no. Read on. This morning I receive two pieces of correspondence both undated - and it seems that this is now standard practice in this country of late. So you can't really work out when correspondence is generated - advantage to 'big business' methinks. [ATTACH=CONFIG]44694[/ATTACH]1st opened correspondence says "Ensure continued protection of your Freezer" - renewal date 27th June 2013. Annual fee "£66.00" - as it was on correspondence about two weeks ago. So methinks fine that's just them plugging that which I refused. [ATTACH=CONFIG]44693[/ATTACH]2nd correspondence opened tells me that "Your freezer is now Protected by Domestic and General". So I'm like wut! (and holding back from telling you the expletives that were running in my mind. Don't want to breach forum rules ). My time has clearly been wasted going online. I'm not happy. But I note that it's the same policy and same freezer but now the price I've been billed was £29.00!! The date of issue was 15th June 2013 (but that's not the date on the correspondence - which is as I said undated). I call D&G on their 08444 number spending my 5p/min now. They introduce the call as being recorded for quality and monitoring purposes, so I decide to record the call too - and I let them know this later on. The phone takes 5 min to answer. So you bet - I was firm but in no shape or form abusive. After giving all the relevant details they go "That's cancelled... on our system". And I go (WTTE) 'well you say that now, but I could have no knowledge of that and your conflicting correspondence'. I outline that I've wasted my time online and now the cost of my call and my personal time chasing an issue that is their fault. So I've spent in total about 40 mins and paid for the 'pleasure' - if you see what I mean. It's not fair!! At this point - and it's the usual - with most call centre people - I start getting cut up in mid-sentence. So I say "I notice at this point that your cutting up what I'm saying and that predicts that you're about to label me as a hostile customer and put down the phone, but as I am recording this call and your company is too, I must let you know that I have not been hostile to you and have used no abusive language. I expect you to listen to what my dissatisfaction is". So I explain that it is about the confusion and the waste of my time. I then say that I expect to be compensated £5 for the waste of my time and the cost of my call. The woman then goes (WTTE) 'I don't know what you mean'. I respond, 'you know exactly what I mean' and I repeat myself and state that I expect a check for £5 within 10 working days. I then put the phone down with 2 seconds notice. I'm not about to explain the meaning of words to a person on the other end who is fully fluent in English. I stated my case. Some who read this may think this is about £5. I'll let you know now it isn't. I don't care much about £5, it is the principle of how large companies waste our time. If I spend 30 min on line I expect to get it right. I don't expect to have to be followed up by conflicting correspondence, then have to make a phone call that costs me 50p. It's pure rubbish. Just to let all know I spent similar amount of time with Tesco for £1 mismatch on their price, and on that occasion they offered me £5 for my time - which I did not in the end accept (simply because it was sufficient that they offered as a recognition of getting it wrong). This is about how big companies play a numbers game. Game you wonder. Yes - did you notice that the price at D&G was £66/yr - and that following my attempts to cancel the evidence leads me to conclude they quickly renewed before 27th June at £29. My second online attempt to cancel must have gotten home and that's why at 24th June (today), it appears on the system as cancelled. This is a numbers game, cuz I reckon that of 1000 customers companies treated in this way, probably at least 10% get hooked. Something is wrong with business in this country - and something is also wrong about consumer vigilance. That's why businesses know that with a certain percentage they will 'get away with it'.

I think we as consumers need to change the culture among ourselves, so that has an impact on business. There is so much talk in this country about changing cultures.. well? Why don't people just do it! They want bankers to change their culture - so what about consumers? It is because consumers (in general) are lazy that big business is confident that they can get away with ripping off people. I'm telling you, I hear so many people moaning about how they've been ripped off - yet they never venture onto google to find out what are their rights and what they can do. So whilst on one hand we groan about big business, we must also groan about the culture of consumers in general in ROB!! This is not a matter to be joking about or taking the mick. I hope all of you out there reading this are on the same side of putting things right. We may all have to adopt a position of 'militant consumer activism' for a while, just to get the message across to big business. I'm also leading the way. I've been helping people with small purchase disputes for nothing. Telephone advice and letters here and there. A friend of mine is doing the same. No - stop - I'm not here to advertise anything. I'm telling you that this is what we need to do. Those who know help those who don't know. And those who benefit from that experience become consumer rights activists in themselves. If we push that sort of cultural change among ourselves that can have a big impact faster than we might imagine.

I'm not intested in whether it is silly that they make a charge (fee or whatever). That is covered by contract and they are entitled to bleed me. I thought I made that clear. The extent to which they bleed me is what I am concerned about. And as this matter is about what is effectively (legally in my opinion) a penalty charge, I think I am entitled to seek and find out how they decide how much 'blood' they draw. I hope that is sufficiently clear now. ADR? ADR???.. I go for the jugular!! I'll not be messing about with ADR.. BT stooges please pass the message on.