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mwisby

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  1. This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. Just to add: We started the Broadband on 15/10/07 Migrated to BE on 16/10/08
  3. We have exactly the same problem however we DID sign up for a 12 month contract. We requested our MAC code and switched to Be Unlimited with no problems, no warning was given that they thought we were on an 18 month contract, however we recieved our final bill to see that they had charged us £140 for cancelling the contract. We complained and they said we could pay £10 for tapes of the original sales call to prove that we agreed to an 18 month contract, however they couldn't provide these but said we still need to pay the fine and they are correct. We are 110% certain we opted for a 12 month contract but feel like BT have bullied us into paying up for 18 months. What can we do now?
  4. Ok, I recieved the information through the DPA and worked out they had charged me £475 in returned DD fees. I recieved this response from my prelim: First of all, the bit I highlighted red is a bit strange. There were a few late and missed payments from that date but only for a few months, so I dont know why they have brought that up. Yes I did let it fall behind when my bank cancelled their direct debit, on numerous occasions, but when they charge £25 for a failed payment attempt it gets kind of risky trying to pay when you think funds have cleared. On one occasion they charged me twice in ONE DAY!! I'll copy the list of charges for you to see: Secondly, the fact that they have just plain forgotten to refund my charges that was agreed when I called them last summer to try and sort out the mess. I really am not happy with them. So really I just want to know what you think I should do next. Sure i've got £97 back... but surely I shouldn't have to suffer such high fees from a company that clearly have no idea what is going on. Yes I admit I fell behind for a few months when I was travelling, but should that really cost me so much?!
  5. This shambles of a tin-pot company gave me a really poor finance deal on a car I bought from my local Ford dealer. A few years ago when I was a student I was broke and fell behind on a few payments, I remember them charging me over £300 in fees, that was in just two months. Does anyone else have any experience with this company? I cant seem to find them on these forums, I have prepared my DPA and have the contact address for them as: Legal Department The Funding Corporation International House Kingsfield Court Chester Business Park Chester CH4 9RF Oh and hello, i've just signed up!
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