Dx That claim link in your post seems to be about being the defendant in a small claim? Are you suggesting I issue a small claim against Currys? Even though expert evidence is suggesting that the TV was deliberately or accidentally damaged, although the owners vehemently deny this. Gary

Thanks dx Claim for what exactly? Unsatisfactory quality? But surely it is our word against 2 experts (Sony and the repair shop) as to the cause of any "damage". I just can't see any court going against them unfortunately

Just thought I'd keep you updated with this. So Currys would not entertain anything insisting that because it was still within manufacturers 1 year warranty period that I should contact Sony. Duly did this again and again they insisted that the tv was deliberately damaged. They referred me to a local service centre (who I have used before actually and trust them) who assessed the fault by way of photograph and agreed that the TV screen had suffered from some sort of impact. They also said that it could not be repaired as Sony did not supply the required parts! So looks like we are at a dead end with this and just have to write it off. The parents are insisting that they didn't damage the TV Unless, of course there is any other course of action?

Thanks dx Will get in touch with Currys then! Gary

Hello everyone. I am posting this question on behalf of my Mother & Father in law who are both pensioners and don't really understand consumer rights etc. OK, they bought a Sony 60" TV from Currys less than a year ago. Over the weekend they noticed a sound problem and they switched it off hoping that would fix it. Upon turning it back on the screen developed lines etc distorting the picture. Not really knowing what to do they phoned Sony helpline and provided photos of the screen. Sony came back saying their technical staff assessed the problem as being caused by "physical" damage, ie, TV being dropped or similar. My in laws categorically deny this and i believe them. What I want to know is that obviously the TV is within manufacturers 1 year warranty but Sony seem to absolving themselves of responsibility by fobbing the in laws off basically saying they damaged the TV themselves without even physically checking the TV and forming an opinion from an emailed photo! I would welcome any advice as to their rights in a case like this. I firmly believe that the TV has developed a fault and not been deliberately or accidentally damaged. Do the in laws have a case against Currys? Regards Gary

Well folks finally got my money!! Lodged enforcement at start of February and 1 month later have received a cheque from the Dublin Sherriff's office for full payment! Really pleased and thank you to all that gave me help and encouragement along the way. A wee donation to the site will be forthcoming Just goes to show that you have to take these shysters all the way as they will not make it easy for the small man.

So, predictably no response from Ryanair/oracle. No surprise there then! Have lodged decree with Dublin Sheriff Office to take enforcement action.

Well I won! Predictably Oracle Solicitors didn't turn up. Instead they submitted "150" pages according to the judge which he hadn;t had a chance to look at, even though all submissions had to be lodged at least 5 working days before the hearing. I presumed that this was to give the judge time to look over all the evidence? Also on this point, the notice of hearing clearly stated that all evidence submitted should be sent to all parties, ie, me. The documents the judge had did seem to be more than their original notice of dispute so I should've had sight of them. Another disregard by Ryanair/Oracle. To be honest, while I would have liked to see what they said, the fact I won makes it immaterial. Anyway, he adjourned for 45 minutes and then ruled in our favour. He was not completely happy that I would be entitled to the statutory EU compensation (which I sort of thought would be the case), but he was in no doubt that I was entitled to my expenditure back. Just have to wait on my decree now. I am in no doubt that this is only another step and I will likely have to take some sort of enforcement action through Dublin Courts.

Just a week to go. All paperwork submitted. Still waiting on Ryanair to apply for a last minute postponement or something.

Update time i have a hearing date!! 13 December Just have to get my bundle together now. it’s been so long now I am thinking of redoing it so to speak and concentrating on the missing busses. Lyinair whole defence is based around weather etc and they are adamant that coaches were provided. Previous experience by others seem to suggest that arguing against weather is next to impossible but I have plenty of evidence about the bus aspect which is let’s face it the reason we weren’t on the flight.

Hi everyone. Just thought I'd update you all. Basically I'm still waiting for a hearing date as the courts here in NI are sloooowly working their way through the backlog.

A few other points that keep nagging at me........ The email sent from Ryanair at 17.29 apologising for delay etc and setting out the options of refund or rerouting. At this point, they were intending to fulfull the flight (which they did), so why give this out? The flight did go ahead, so why were Ryanair still willing to give me a refund when effectively they are saying I missed the flight? The more I think about it, they effectively denied me boarding the flight in KAtowice.

I'm claiming EU compensation as part of my claim as I did experience a delay in over 3 hours. This is not in dispute. I am more interested in recovering my losses as a result of Ryanairs failure to carry out what they promised to do! If they had supplied the coaches etc as promised there would be no comeback from me. I would have been rightly pissed off with the huges delay (neasrly 10 hours) but at least I would have got home. Yes, I agree proving the EU 261 element of my claim will prove difficult but I through it in there as a belt and braces approach. However, I do belive they owe me what I paid out to get me home as they to all intents and purposes, abandoned me and nearly 100 others. Any rerouting option was either unacceptable, ie, several days waiting or none was offered.

Sorry, forgot to answer this at the time. I applied to the court to add my partner's name to the action and this was allowed. Also, is there any way, case law for example, to dismiss the excuse of extraordinary circumstances relating to weather? Snow or something at a sunny location could be deemed extraordinary? I believe that fog is a common occurance at Krakow Airport and indeed my inbound flight was diverted to Katowice! So obviously the bussing of passengers to and from other airports happens all the time so should be a well practiced operation.

So are you saying that in my case the claim for EU compensation is on the weak side? To be honest, I am more interested in getting my money back that I had to fork out to get home. Ryanair's service and attitude was appalling and this is the main basis of my small claim. The Small Claim Court's whole reason for being is for this type of poor service and to seek redress.