Jump to content

Garry66

Registered Users

Change your profile picture
  • Posts

    9
  • Joined

  • Last visited

Reputation

1 Neutral
  1. Hi All Does anyone have emails for the clydesdale customer relations people at head office, these seem to be mythical.... all i have is the head office phone number... Garry
  2. Thanks for that Ali, don't know why the bank could not tell me this themselves instead of taking me into an office and allowing me to phone the telebanking call centre..as if they would know anymore..will keep an eye out in future...and yes i have also been lectured on keeping track of my finances..which is not easy when things are going in and out willy nilly..
  3. Hi Natalie Thanks for that. I can appreciate this happening if it is going out say by a maestro debit but would this also occur with wages going in..the bank tried blaming it on paypal the first time but i have received money from paypal for almost two years and it has never happened before..it just seemed slightly strange that this has started occuring now...but maybe just paranoia..i dont understand why wages would go in and i could take money out and then the whole transaction disappears as if it never existed..
  4. Yeah i must have forgot ..banks vs honesty etc..good site, glad i found it will keep the thread updated..
  5. Well that's good to know...i've always compained about bank charges to these guys, usually their head office and they usually give me roughly half the charges back..but enough is enough..3 months for a reply is just having a laugh..they are probably hoping i forget..next week i am sending for my statements for the last six years..get this..i phoned last year for all of the statements and was told by a woman at my branch that every monthly statement would cost me £5 making a grand total of £360 for all my statements..it was only when i started reading different websites that i found out they can only charge me £10 for the lot...unbelievable that the customers know more than the people working there..or it may have just been another fob off tactic.
  6. Hi That last disappearing transaction took me £2.50 over my agreed overdraft limit..the thing with this one was that the disappearance was a maestro debit transaction that disappeared..leaving me more money in my account than i should have had..i can understand this happening once..maybe computer error but now it is the last three times..i have spoken to member of the branch (1hour of wasted time) telebanking and internet banking people and none of them know what is going on (and frankly probably dont care)..next week more money is due to go in my account so i am keeping a careful eye and printing out what happens...is seems strange that this is all happening when i am in dispute with them over charges..or is that just paranoia??
  7. Thanks, I will..the thing with these disappearing transactions is that the missing transactions make it very easy for the bank to say.."you went over your overdraft this month and now we will can charge you again."..it's very strange...
  8. Hello all I have been having a nightmare with the Clydesdale Bank for years over charges. I am a freelance writer and when i knew money was going to be late going in and charges would be occuring i took their letter of "please contact us and we will try and help" at face value. When i went to the bank no one could see me for three weeks and someone said they would call the next day-of course no one did. Eventually my bank charges hit the £200 mark and after sending a letter they said because of their bad service they would give me £50 back. I refused this and asked for a full refund and am still waiting 8 weeks later, a letter arrived a few days ago saying it would be another 4 weeks, due to their heavy workload, before they can get back to me, amking a total of three months. Now i am going for my last six years worth of charges. Now comes the strange incident of the disappearing transactions..for the last two payments placed into my bank they have both disappeared for a few days before reappearing. I can tell when they go into the bank account by checking on my online account and telebanking- but then for some reason the transactions completely disappear as if they were never there. I went to the Clydesdale to complain and they basically said as there were no records of the transactions appearing there was nothing i could do. They waffled on about phantom transactions where the computer looks and sees if there is any money there..they basically did not have a clue what was happening..the next day the money then reapeared in my account backdated to the day it actually went in. This has now happend 3 times..both with money going in and money going out. Has this happened to anyone else..is this normal..the bank of course have never got back to me to say what the problems is.
  9. Hello all I have been having a nightmare with the Clydesdale Bank for years over charges. I am a freelance writer and when i knew money was going to be late going in and charges would be occuring i took their letter of "please contact us and we will try and help" at face value. When i went to the bank no one could see me for three weeks and someone said they would call the next day-of course no one did. Eventually my bank charges hit the £200 mark and after sending a letter they said because of their bad service they would give me £50 back. I refused this and asked for a full refund and am still waiting 8 weeks later, a letter arrived a few days ago saying it would be another 4 weeks, due to their heavy workload, before they can get back to me, amking a total of three months. Now i am going for my last six years worth of charges. Now comes the strange incident of the disappearing transactions..for the last two payments placed into my bank they have both disappeared for a few days before reappearing. I can tell when they go into the bank account by checking on my online account and telebanking- but then for some reason the transactions completely disappear as if they were never there. I went to the Clydesdale to complain and they basically said as there were no records of the transactions appearing there was nothing i could do. They waffled on about phantom transactions where the computer looks and sees if there is any money there..they basically did not have a clue what was happening..the next day the money then reapeared in my account backdated to the day it actually went in. This has now happend 3 times..both with money going in and money going out. Has this happened to anyone else..is this normal..the bank of course have never got back to me to say what the problems is.
×
×
  • Create New...