Hi - I need advice please. We have received two settlement figures to the amount of £10,000. We have accepted these figures. They have settled our overdrafts which were £1,500. They now want to repay the balance off our loan. Given the bank has contributed in charges over the last 6 years toward our downfall of our financial position, can they do this? Also, I have requested they pay off the arrears of our loan, we continue with the monthly direct debit we pay to them and they send to us the remaining balance of the goodwill gesture. Can you please advise if we are in a positive position. I welcome your views. Many thanks

Hi - have you received your cheque yet? I'm waiting for mine and don't know how long it will take. Thanks

Hi - I've received two settlement figures from RBS and now have to wait for the cheques. Have waited 14 days now and nothing received. Chased them again today!! Does anyone know how long a cheque normally takes to receive it? I haven't cancelled my first court case yet until I receive the cheque and the funds have cleared. I'm still continuing with this and getting quite nervous because I have to send all the documentation into the court by 19th June.

I am up to Corbetts sending a defence case to the court, however, in parallel with them doing this, RBS have offered me a very good will gesture in which I am going to accept. Can anyone tell me if I need to inform the court now that I intend to accept their offer? Many thanks

Thank you so much for your advice. After reading your steps to reclaiming bank charges, when I put the court claim in, I didn't send them copies of my charges, I only sent this to RBS. Should I send my spreadsheets to the court now? Thank you

Hi I have put one claim in for RBS, amount is just under £5,000 for one bank account. Paid £120 to Small claims court, have received a letter back last week to say RBS are now putting a defence in place and they have 28 days to do this, this is stamped by their Solicitor. Should I be doing anything at this stage? I'm also concerned, when I put my claim into the court and paid £120, I only wrote a small paragraph explaining my situation. Should I have gone into more detail about my financial background? If I should have, is there anything I can do now to put a case forward? I have another claim to make for £5,000 for another bank account but thought I'd wait to see how this claim turns out first. Any advice and tips would be very much appreciated. Many thanks Hi - can you please help me. I need to post a new thread onto the RBS Forum, how do I do this? Many thanks:( Hi - can you please help me. I need to post a new thread onto the RBS Forum, how do I do this? Many thanks:( Hi - My bank charges are for £4,900 to the RBS. This is one claim for one bank account. I do have another claim but wanted to wait to see what happened with this one before I put in my second claim!! I've paid £120 to the Small Claims Court and last week received a letter to say RBS have entered a defense and the letter was signed and stamped by their solicitor. Can someone please tell me what happens next and what I should be doing? Also, I have concern....When I filed the claim it asked for a paragraph on our situation, I didn't realise the RBS would see this paragraph and I didn't go into very much detail. Should I be addressing this and write to them/who? to give much more information on my financial situation, stress it caused my family etc? I'd appreciate some advice on any tips please. Many thanks Hi - I am in exactly the same position as you right now. Sent standard letters to RBS, no response, sent chaser letter, no response. Filed claim through Small Claims Court, just when the 14 days was up, received an acknowledgement of service to say they have filed a defence, stamped and signed by their solicitor. I'm not sure now what happens next? Should we be doing something in the meantime? They have 28 days to respond but I'm concerned that I'm just sitting back and waiting!!