tracyab1972
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tracyab1972 last won the day on July 5 2017
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AXA travel insurance
tracyab1972 replied to tracyab1972's topic in Insurance/Assurance Companies (Not Car Insurance)
I thought as much. Thank you for your advice -
AXA travel insurance
tracyab1972 replied to tracyab1972's topic in Insurance/Assurance Companies (Not Car Insurance)
Hi they are saying it was a pre existing condition and that I had only booked my holiday 2 weeks before flying when in fact it was booked one year before. I phoned them to tell them I was admitted overnight in hospital at home before going on holiday, told them my diagnosis and was advised that I would still be covered but the letter now says I should’ve got written authorisation from them but I was never told this on the phone. I gave the consultant I’m in the USA my previous medical history regarding the issues I had at home and they have put that on the report although I never presented with those issues. -
AXA travel insurance
tracyab1972 replied to tracyab1972's topic in Insurance/Assurance Companies (Not Car Insurance)
I have now received word back from AXA declining my claim. Can anyone please advice on the next steps to take to complain about their decision please? -
I've just realised they have included a statement also and have a lot of the following on it: Example: £23.20 BILLED DEFERRED FINANCE CHARGES 09-02-2015 £77.42 BILLED FINANCE CHARGES 09-02-2015 £12.00 LATE PAYMENT CHARGE Finance charges are different amounts. Is this meant to be interest charged? I can't understand the two different amounts on the same dates. I have a lot of these on the statement (all different amounts)
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AXA travel insurance
tracyab1972 replied to tracyab1972's topic in Insurance/Assurance Companies (Not Car Insurance)
Thank you for your help. I have forwarded on the email to AXA and let them know that I have not responded to the email.
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