The person your daughter spoke to, clearly does not know what they are doing! you CAN request for a credit meter to be installed, however, this is subject to a credit check, and (depending on the supplier) there may be a fee for this. saying that they like to see how the customer gets on first is just a load of bull! Hope this helps!

Complaints Management Team British Gas PO Box 3054 Eastbourne BN21 9FD Hope this helps!

thats great! but they will probably not pay up straight away. They may stick with the £50 offer, or increase it slightly. If they do, dont give up! Keep mentioning the fact that you was promised compensation from the engineer, as this is the strongest factor of your complaint. When you receive their reply, and if they have refused to increase their offer, politely decline the offer and send them your list of damaged food items, before going to Energy Watch. If they dont respond within 10 days, or still refuse to pay up, then write to Energy Watch. good luck!

wait and see what SP say, I dont really know their procedures as i dont work for SP, but, this is what would happen if i received your complaint (and believe me i've had a many like this) Firstly, you would be offered the GOS payment, if you refused, i would ask you to provide receipts for all the food that was wasted. If you dont have receipts, a simple list drawn up yourself with the costs will suffice, however, please dont lie, and say you had £500 worth of lobster and caviar from Harrords or somewhere posh like that, be truthful as you are more likely to be compensated if your claim is believable. Also mention that the engineer working on the fault promised you that you would be compensated. The loss of food would not qualify for a formal complaint to be raised, but because a representative of their company has entered into a verbal agreement with you, that would be a formal complaint, so your claim is processed faster. Normally, i would authorise the payment here. SP have admitted fault, and you were told that you would be compensated, so i think you do have a very strong case. If SP still refuse, your next step is Energywatch, provide them with copies of all correspondece sent and received. Another trick is to contact your local MP and ask for them to contact SP on your behalf, addressed to the MD or Chief Executive. Any correspondence forwarded to me from the CE office are regarding as priority complaints, and have to be resolved in 2 days, and if its from an MP, a reply has to be sent within 24 hours (another great way to speed up the process) Threaten to go to small claims court, watchdog, local papers etc, eventually they will pay you, just to shut you up! (harsh but true) Hope this helps, let us know how you get on.

Hi, I work for an energy supplier and I will advise that although they say they wont compensate for defrosted food, if you kick up enough fuss, they will eventually pay it. So keep at em!

Hi, Ive found the best way to pay is with the payment cards you take to the post office (i have a credit meter installed not a PP), and agree with your supplier a monthly amount to pay. That way, they cannot increase your direct debit, and if you are short of cash one month, i usually just pay maybe half, and pay the rest the next month. Im with Pgen, and they have never said anything about me doing this. Alternatively, if you cant be bothered trekking to the post office every month, cancel your DD and pay the bills monthly online using internet banking. The discount you get is not usually much anyway. I cancelled my DD when Pgen increased my payments and took more money then they should out of my account without informing me. I agree with Ozzy, they dont control my finances! Hope this helps.