Hi We changed broadband and landline provider in May 2017 from Fuel Broadband to EE, we were not tied into a contract with Fuel Broadband at that time. When we tried to pay the last bill of £20 we were unable to as the site wasn't active nor were any of the contact details to pay them. Today we received a text message from the Post Office saying that we owe them £20 and threatening us with debt collectors. This is the first contact we have had. On phoning them they couldn't find details of our account and told us they would have to get Fuel Broadband to contact us. They rang us and told us to ring the Post Office back when we were ready to pay and pay them. Do we owe them? The contract was always a month in advance to begin with and we can't check on what the final £20 is for because since switching to EE we no longer had access to account history and Fuel Broadband disappeared. Can anyone give any advice? Should we just pay the £20 and hope that is the end of the story? Many thanks for any help.

Ok thank you.

Hi I'm just about to start my claim for charges. I have all my statements from the time of opening my accounts with Nationwide dating back 11 years. I do have a couple of queries that maybe people could help with before I contact Nationwide? Firstly, with the monthly Statement of Account Nationwide issue, if needed, they also send a Notice of Charges, which details any charges incurred, the reasons for them and the date etc. However on the bottom of this it states that such charges will be debited 21 days from the date of the Notice, this has more recently increased to 28 days. Then the debits are indeed detailed on future statements. My question is, when compiling details of the charges I am seeking to recover, do I put the date the charges were incurred or the date they were actually debited from my account, as the two aren't the same. Also with regard to Nationwide closing accounts, I have two accounts with them, one being the account I've been charged on and the other is a basic account which can only receive money in, such as a salary, therefore no charges have ever been incurred during the use of this account. Are Nationwide likely to close this account as well? Many thanks for any advice and I'll keep this thread updated as my claim hopefully makes progress.