I switched from NPOWER in December 2014 because of numerous problems and lack of response from December 2013. I made a complaint and NPower closed it without even responding to me or sending any letters or resolution. They are an utter disgrace I am still waiting for a final bill based on actual readings from December 2014 which so far they have point blank refused to give me. Have told them to take me to court because I have had enough of them ignoring me and contacting debt collection agencies instead. Absolute joke NPower!!!!

I think one of the companies that I ended up with should be investigated. Was charged a check-in fee, administration fee and a credit search fee. With the one month rent and bond (which I do not object to) I ended up having to find £1250 before I even moved in!! The company was rubbish for the entire year I had the misfortunate of having to report to. I reported damp in July 2012 before I moved in and it wasnt sorted till February 2013. I reported condensation in the bathroom and was told to 'leave the window open' - IN WINTER???? When the one year tenancy was up, I was asked to provide another £120 to prepare the next years tenancy. With all the problems I had, I moved onto a different property. Having scrubbed and cleaned it from top to bottom, they then withheld half of the bond I had paid stating stupid reasons why. I will be taking this further as I am not the only one who has been conned by this company!!!

Regarding Swinton Insurance. I had a policy that was fully paid up. My insurance changed to trades insurance due to setting up a business. Even though my insurance with Swinton was fully paid, they charged me £55 to cancel the policy. I couldnt set up the trade insurance without cancelling that one even though there was only 2 weeks left on the policy and I had paid ALL premiums in full. Any advice and is this allowed!! Thanks in advance!!

I will try to scan it and attach. I laughed when they said it was nothing to do with the FOS. Why pay up now then when they have got involved. Only problem now is they have messed my finances up big time with a stupid payday loan company and need to resolve that now. It never rains but it pours!!! Go from one pile of crap to the next!!

Well as soon as I got the FOS involved, I got my £79.99 back, only 3 and half months later with a stroppy letter from some guy saying it was nothing to do with the FOS!! Funny how they sorted it when the FOS got involved!!!

I have sent a letter to the FSA but no reply as yet! Is the FOS the same thing or is this a different authority?? Getting fed up with SGE as they have messed me up big time! Thanks

Just read the terms and conditions for SGELoans and Section 3 sub section 3.1.6 clearly states, no fee is applicable on payday loans (which is all they sorted for me despite telling me they could get the loan I wanted over 12 months) Also section 6 - termination! Also states if you cancel their premium service (didnt know they signed me up for it) I am entitled to the refund of £79.99 that I paid. Have an email confirming my refund has been approved. Terms and conditions say within 30 days. It has now been 70 days and now refund. Plus they have now messed up my credit as I am having to use payday loans to sort out my montly finances, which is taking £500 per month of me as I have to keep borrowing it back!!! Urgent help seriously needed as SGE Loans have screwed me over big time and are now ignoring my emails and they dont answer the phone (premium number)!!!

Well I have issued a complaint to the FSA as the OFT said there was nothing they could do, surprise surprise!!! Also I still have not have the return of my £79.99 they took on 9th October 2012 despite an email on the same date saying they would repay it in 28 days. I have sent numerous emails to these people and have had no response except a phone call stating they could save me money on my electric and gas supplier AGAIN, even though I have issued complaint after complaint. Basically told them where to get off and they gave me their 'customer service' number which is a premium rate number where I was on hold for 1 hour and 10 minutes and still didnt get to speak to anyone!! HELP REQUIRED!!!!!!!!!!

I contacted Watchdog too as I have now been waiting for a refund for over 60 days. I have also contact the national media, the FSA and trading standards (although I wouldnt bother with Trading Standards as they were not interested - they never are!!!)

Update as of 41 days later!! Still no cheque, SGE have passed my bank account details onto a utilities company who set up a direct debit to my bank account and they have also changed my gas and electric to a company called first:utility!! How can a loan company possibly do this?? Spoke to first:utility and explained I did not authorise this switch and how did they get my bank details, was told they cannot cancel the switch over and that SGE have given them my bank details. Surprise surprise no £79.99 and no response to emails now. Contact West Yorkshire Trading Standards but I have received no response. Any help/advice would be appreciated.

Below is the response I have just had from SGE Loans regarding my refund that has now been 34 days and still nothing. Date: Mon, 12 Nov 2012 12:05:38 +0000 Subject: Re: REFERENCE ****** From: [email protected] To: *********************************** Good afternoon, As stated previously, we are experiencing a slight backlog which has caused some customers to experience a delay in receiving their cheque. We are working hard to rectify this and your refund is being treated as a priority. Rest assured our refunds and payments coordinator will issue your refund as soon as possible. On 12 November 2012 09:18, wrote: Can you please tell me why I still have not received my £79.99 back? You have my bank details to which you can refund the money straight in. I was told 28 days but it has now been more than this. I need this refund ASAP. I received an email on 9th October saying my refund had been approved and to allow 28 days. It has now been 34 days and I have received nothing. Please issue a refund to my bank account immediately.

Just read their terms and conditions and it says and I quote section 3.1.6 - We do not charge any fee for the service of brokering short term (or payday) loands where the repayment term does not exceed one month, car finance agreements or home collected credit cash loans - well guess what - I ended up with a £300 payday loan which I didnt want and still got charged £79.99 which I am fighting to get back but they are ignoring my emails. The last email I got was last Monday said they have a backlog of refunding 'cheques' at the moment. I dont want a cheque I want MY money paid back into MY bank account the same way they took it out in the first place. Who are these people governed by?? Surely there is some procedure to get these people to cease this practise.

I hope they get a right grilling!! 30 odd days later, no refund of £79.99 what a surprise!!! in a right pickle now!!! These people should be named and shamed and made to pay back (+compensation/interest) on money they take without permission. Bet they are earning interest while it sits in their bank account. DISGRACEFUL!!!

Have a major problem with these people. First they went through all the spiel saying that had got me a loan and I could have a payday loan until payday to tide me over. Well guess what the payday loan was no problem, but the other loan did not come off and am now stuck with a major financial problem especially after they took £79.99 out of my bank without telling me. 3 days to take the money but have been told it will take 28 days to refund it. This has now caused me a huge financial problem and I cannot see how I going to get out of the this one. Luckily the people at the tide-me-over payday loan were extremely helpful indeed. Steer clear of SGE Loans as they are not a very good company. Plus I am not being bombarded with texts, emails and telephone calls from loan companies. On another note, I had to keep calling this loan company until they finally admitted there would be no other loan, it is ridiculous.

My deposit was taken off the insurances not the car!!