There is an angle under the Data Protection Act 1998 that could address this issue. Under the Act, any person in control of information which relates to an individual, such details about service charges, is under a statory duty to ensure the information is 'accurate'. If it is not, then it is unfair processing under the Act and an indivudla can apply to a court for the information to be corrected. The person controlling the information, such as a freeholder, must show how the information is fair. Compensation can also be claimed for stress caused by the inaccuracy.

Re: Dansaunders. I would agree with Dansaunders that local authority officers, albeit that they are low ranking do comply with any request for information the Local Gov' Ombudsman requests. In addition, council officers could be made answerable to local ward councillors should they ignore a request. Overall, and there are some 400 local councils in England alone, the local government ombudsman is generally bias

Re: Cadencealex...................Its a shock to me that your beneits are being taken by a bank to pay off bank charges. This is a disgusting form of extortion which you would only expect from Mafia loan sharks. I do believe, any kind of state benefit cannot be used for loan paying nor indeed for penalty charge payments. The money in all respects belongs to the children concerned and indeed a parent receiving these payments does so, merely as paymaster for a minor. I suggest you preuse Social Security legislation to firstly establish what benefit payments cannot be used for - Good Luck