Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


The Consumer Forums: CAG Library - you need to register to access the CAG library

Letter templates and other documents

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  1. CAG library Subforums

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    • Threads: 397
    • Posts: 485

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    1. Guides and advice on using the forum

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      • Threads: 21
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    2. The Consumer Contracts Regulation

      Sub-Forums:

      1. The Consumer Contracts Regulations 2014

    3. Statutes & Legal Information

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      • Threads: 19
      • Posts: 34

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    4. Mortgages and Secured Loans

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      • Threads: 9
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    5. Data Protection

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      • Threads: 6
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    6. Debt Collection

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      • Threads: 29
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    7. Legal

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      • Threads: 16
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    8. The Consumer Rights Act 2015

      Sub-Forums:

      1. Introduction - ss.1-2 (Application and Key definitions),
      2. Goods - ss.3-32,
      3. Digital Content - ss.33-47,
      4. Services - ss.48-57,
      5. GENERAL AND SUPPLEMENTARY PROVISIONS - ss.58-60,
      6. UNFAIR TERMS - ss.61-76,
      7. Enforcement etc ss.77-80,
      8. Competition - ss.81-82,
      9. Duty of letting agents to publicise fees etc - ss.83-88,
      10. Student complaints scheme - s.89,
      11. Secondary ticketing - ss.90-95,
      12. General - ss.96-101,
      13. SCHEDULE 1 Amendments consequential on Part 1,
      14. SCHEDULE 2 Consumer contract terms which may be regarded as unfair,
      15. SCHEDULE 3 Enforcement of the law on unfair contract terms and notices,
      16. SCHEDULE 4 Amendments consequential on Part 2,
      17. SCHEDULE 5 Investigatory powers etc.,
      18. SCHEDULE 6 Investigatory powers: consequential amendments,
      19. SCHEDULE 7 Enterprise Act 2002: enhanced consumer measures and other enforcement,
      20. SCHEDULE 8 Private actions in competition law,
      21. SCHEDULE 9 Duty of letting agents to publicise fees: financial penalties,
      22. SCHEDULE 10 Secondary ticketing: financial penalties

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    9. General Guidance

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    10. Members of Parliament contact details - 1.6.2015 including Twitter

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      • Threads: 26
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    11. The Taking Control of Goods Regulations 2013

      Sub-Forums:

      1. The Taking Control of Goods Regulations 2013

    12. Consumer Credit Sourcebook (Conc - FCA rules)

      Work in Progress

      Sub-Forums:

      1. Guidance on the duty to give information under sections 77, 78 and 79 of the Consumer Credit Act 197,
      2. Senior Management Arrangements, Systems and Controls (SYSC),
      3. Conc 1 Application & purpose and guidance on financial difficulties,
      4. Conc 3 Financial promotions and communications with customers (CONC 3),
      5. Conc 7 Arrears, default and recovery (including repossessions) (CONC 7),
      6. Credit reference agencies (CONC 9),
      7. Guidance on the duty to give information per ss. 77, 78, 79 Consumer Credit Act 1974 (CCA) (CONC 13),
      8. Transitional Provisions and Schedules (CONC transchedule)

Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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