Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


  1. 6th December 2018
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  2. 26th November 2018
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  3. 14th June 2018
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The Consumer Forums: Bank and Finance Subforums:-

Post your story in an appropriate forum below

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  1. Forum for Ulster Bank Customers to exchange stories /report problems and share information

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    Forum Statistics:

    • Threads: 21
    • Posts: 100
  2. Come here to discuss general issues in the unlawful charging by banks debate.
    Any general issues about unfair bank charges.

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    Forum Statistics:

    • Threads: 9,832
    • Posts: 98,308
    1. If you have been transfered to the Mercantile court then you can discuss it here. If your cases has been stayed pending a test casse - then also you can discuss it here.

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      Forum Statistics:

      • Threads: 102
      • Posts: 2,507
    2. If you have applied for a charges refund on the basis of the FSA hardship provision - or are considering doing so, then please tell the rest of us about it.

      Forum Actions:

      Forum Statistics:

      • Threads: 153
      • Posts: 1,254
    3. Use this forum to discuss your case if it has been stayed or if you have overcome an order to stay. Please do post your story in the appropriate bank forum as well

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      Forum Statistics:

      • Threads: 118
      • Posts: 1,038
    4. Claims by businesses for the return of bank charges may pose special problems. Discuss your problems here,as well as other business bank account issues.

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      Forum Statistics:

      • Threads: 309
      • Posts: 5,148
  3. We hear very few good stories about the FOS. Mostly we get accounts of delays, lack of transparency, unsatisfactory or over-cautious outcomes.
    The banks preferred route for complaints. Under-resourced and mocked by the banking industry
    Tell your experiences of the Financial Ombudsman Service - good or bad.

    Forum Actions:

    Forum Statistics:

    • Threads: 255
    • Posts: 1,738
  4. If you live in Scotland or have an account in Scotland, please take time to join the new Scotland User Group. (Not for RBS/HBOS English accounts.)

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    Forum Statistics:

    • Threads: 1,340
    • Posts: 15,892
  5. The misselling of Payment Protection Insurance is widespread, and believed to run into billions of pounds. This forum will help you to see if you have a valid claim for a refund, and guide you through the process.

    Forum Actions:

    Forum Statistics:

    • Threads: 8,052
    • Posts: 94,413
  6. Meet other A&L Bank customers who have also been faced with excessive unfair bank charges. They FSA see A&L as one of the weak links in the present bank liquidity crisis. Is it you or the A&L which is spending beyond their means?

    Forum Actions:

    Forum Statistics:

    • Threads: 1,809
    • Posts: 21,425
    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

      Forum Actions:

      Forum Statistics:

      • Threads: 135
      • Posts: 4,141
  7. Meet other Barclays Bank customers who have also been faced with excessive unfair bank charges. The is the bank which the BBC found had a culture of dishonesty. Let us know if you agree.

    Forum Actions:

    Forum Statistics:

    • Threads: 9,980
    • Posts: 152,250
    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

      Forum Actions:

      Forum Statistics:

      • Threads: 400
      • Posts: 21,245
    2. Discuss/start your own threads here for Pingit issues/complaints

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      Forum Statistics:

      • Threads: 4
      • Posts: 4
  8. Meet other Coop Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

    Forum Actions:

    Forum Statistics:

    • Threads: 1,005
    • Posts: 10,169
    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

      Forum Actions:

      Forum Statistics:

      • Threads: 117
      • Posts: 1,562
  9. Meet other Halifax Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

    Forum Actions:

    Forum Statistics:

    • Threads: 8,598
    • Posts: 119,400
    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

      Forum Actions:

      Forum Statistics:

      • Threads: 662
      • Posts: 24,814
  10. Meet other HSBC Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

    Forum Actions:

    Forum Statistics:

    • Threads: 8,919
    • Posts: 137,934
    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

      Forum Actions:

      Forum Statistics:

      • Threads: 442
      • Posts: 20,792
  11. Meet other Lloyds Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

    Forum Actions:

    Forum Statistics:

    • Threads: 9,226
    • Posts: 116,904
    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

      Forum Actions:

      Forum Statistics:

      • Threads: 570
      • Posts: 24,763
  12. This is an industry which is poorly regulated and which is causing a huge problem for consumers who are looking round for some extra money.
    If you are thinking of borrowing money then you need to read through this forum carefully

    Forum Actions:

    Forum Statistics:

    • Threads: 146
    • Posts: 1,773
  13. Meet other MBNA customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded.

    Forum Actions:

    Forum Statistics:

    • Threads: 2,601
    • Posts: 56,488
    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

      Forum Actions:

      Forum Statistics:

      • Threads: 9
      • Posts: 285
  14. Britain's newest bank. But will they be any better than the others? Don't hold your breath. After the first flush of youth, we expect to hear the same old stories - and you can tell us those stories here.

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    Forum Statistics:

    • Threads: 18
    • Posts: 95
  15. Meet other NatWest Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

    Forum Actions:

    Forum Statistics:

    • Threads: 6,552
    • Posts: 92,475
    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

      Forum Actions:

      Forum Statistics:

      • Threads: 426
      • Posts: 25,160
  16. Meet other Nationwide Bank customers who have also been faced with excessive unfair bank charges. A spokesman described some of their customers as "serial abusers" of their accounts. Is this true? - or is it really the Nationwide which is the serial abuser of its customers' accounts..

    Forum Actions:

    Forum Statistics:

    • Threads: 2,177
    • Posts: 24,675
    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

      Forum Actions:

      Forum Statistics:

      • Threads: 126
      • Posts: 3,387
  17. Meet other RBS customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

    Forum Actions:

    Forum Statistics:

    • Threads: 3,355
    • Posts: 38,301
    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

      Forum Actions:

      Forum Statistics:

      • Threads: 164
      • Posts: 4,017
  18. TSB

    The "totally clean bank" but " nothing has changed..." from Lloyds. "The banking giant's chief executive, Antonio Horta-Osorio, told the BBC last week that the only change they would notice would be a change of name." Hmm, doesn't sound very hopeful, then.

    Forum Actions:

    Forum Statistics:

    • Threads: 37
    • Posts: 371
  19. Meet other Abbey/Santander Bank customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded

    Forum Actions:

    Forum Statistics:

    • Threads: 5,927
    • Posts: 82,799
    1. **Existing Successful Claims Only *NO* New Threads Please**

      Forum Actions:

      Forum Statistics:

      • Threads: 316
      • Posts: 17,283
  20. Now that their actual costs and CYNthesys have been revealed by the BBC, claim everything back for as far back as you want. Even if you have already accepted a compromise settlement, go back and get the rest.

    Forum Actions:

    Forum Statistics:

    • Threads: 1,121
    • Posts: 18,768
    1. **Existing Successful Claims Only *NO* New Threads Please** - Contact a moderator to move your thread

      Forum Actions:

      Forum Statistics:

      • Threads: 83
      • Posts: 5,434
  21. If you work for a bank or did do. If you want to speak on behalf of any of the banks or you want to whistleblow. Do it here. You are welcome to have your say about bank charges. Registration is confidential if you post under a UserID. You MUST let us know if you work for a bank.

    Forum Actions:

    Forum Statistics:

    • Threads: 175
    • Posts: 3,231

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