Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


  1. 12th November 2018
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  2. 14th June 2018
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The Consumer Forums: General Retail

If you have a retail problem not covered in a specific subforum then tell us about it here

  1. Sticky Threads
  2. Sticky Thread Sticky: Closed: Section 75 and Charge Back..>Whats the difference and how to utilise them

    SECTION 75 (Only) Protection when buying...

    Started by stu007, 13th January 2017 00:50
    • Replies: 2
    • Views: 21,065
    27th July 2017, 13:20 Go to last post
  3. Sticky Thread Sticky: New Cancellation Rights

    http://www.legislation.gov.uk/uksi/2013/3134/...

    Started by BankFodder, 10th April 2014 09:23
    cancellation, new, rights, wip
    • Replies: 0
    • Views: 11,661
    10th April 2014, 09:23 Go to last post
  4. RSS feed Sticky Thread Sticky: Closed: Press release: Know your shopper's rights before you hit the Christmas sales

    Before handing over your hard-earned cash in...

    Started by NewsBot, 27th December 2013 09:30
    • Replies: 1
    • Views: 15,022
    27th December 2013, 10:16 Go to last post
  5. Sticky Thread Sticky: ****Why credit card firms must refund price of faulty goods****

    Read more:...

    Started by rebel11, 3rd May 2011 15:39
    • Replies: 1
    • Views: 18,942
    3rd May 2011, 20:01 Go to last post
  6. Forum Threads
  1. Bifolds fitted at incorrect floor level

    I would appreciate some advice on the...

    Started by conflyer, 15th April 2018 23:37
    4 Pages
    1 2 3 4
    bifolds, fitted, floor, incorrect, level
    • Replies: 66
    • Views: 7,260
    26th October 2018, 19:21 Go to last post
  2. Retailer Postage charges

    Hi Quick question. I was looking to buy...

    Started by CraigMcK, 15th October 2018 17:26
    charges, postage, retailer
    • Replies: 6
    • Views: 518
    19th October 2018, 09:50 Go to last post
  3. Reason why not to buy a TV from Morrisons

    I think I just found a good reason not to...

    Started by labrat, 22nd September 2018 15:41
    • Replies: 4
    • Views: 553
    23rd September 2018, 14:28 Go to last post
  4. CompleteCareShop - Unsuitable MOBILITY Scooter **REFUNDED**

    Hi All I am in the process of buying two...

    Started by Richie244, 5th August 2018 12:49
    2 Pages
    1 2
    mobility, scooter
    • Replies: 24
    • Views: 1,602
    22nd September 2018, 18:43 Go to last post
  5. Faulty dress

    Hi, hoping for some good advice. I...

    Started by helenawred, 6th September 2018 17:42
    dress, faulty, refund consumer rights
    • Replies: 6
    • Views: 624
    11th September 2018, 15:55 Go to last post
  6. Cash Converters Refund Issue***Refunded***

    I bought a mobile phone online from cash...

    Started by thecookiemonster, 5th September 2018 02:35
    • Replies: 7
    • Views: 680
    7th September 2018, 11:13 Go to last post
  7. CEX problem with phone

    I purchased a Samsung Galaxy S6 from CEX on...

    Started by songbird123, 20th August 2018 17:10
    • Replies: 7
    • Views: 608
    20th August 2018, 18:52 Go to last post
  8. Agora Business

    Hi. need advice please. we received an...

    Started by hitm, 16th August 2018 16:20
    agora, business
    • Replies: 3
    • Views: 495
    17th August 2018, 12:54 Go to last post
  9. Roman Originals Stores ...No fitting room

    Hi to all. My severely disabled sister...

    Started by Paul1954, 4th August 2018 12:00
    fitting, room
    • Replies: 10
    • Views: 779
    6th August 2018, 14:46 Go to last post
  10. Engagement ring issue

    I purchased an engagement ring for my fiance...

    Started by ajones1, 31st July 2018 23:35
    engagement, issue, ring
    • Replies: 2
    • Views: 707
    3rd August 2018, 12:43 Go to last post
  11. Bed bugs in hotel

    stayed in a decent 4 star hotel with my...

    Started by lyonsdown2, 18th June 2018 19:03
    bed, bugs, hotel
    • Replies: 2
    • Views: 746
    19th June 2018, 00:18 Go to last post
  12. Wickes haven't delievered order.***Resolved***

    Hi. Made an order with Wickes 15days ago...

    Started by Ladyin_blue, 24th April 2018 09:44
    • Replies: 8
    • Views: 1,501
    11th June 2018, 20:07 Go to last post
  13. Are these terms legal?

    On their returns page here...

    Started by Fleurbelle, 30th May 2018 21:54
    • Replies: 1
    • Views: 748
    30th May 2018, 22:05 Go to last post
  14. Query section 75 and Amazon Purchases/Third Parties

    In short I brought a samasung S8+ mobile...

    Started by starblackie, 29th May 2018 17:54
    query, section
    • Replies: 7
    • Views: 858
    29th May 2018, 20:34 Go to last post
  15. I took medication from a Sainsburys today

    Started by stxky539, 28th May 2018 22:51
    • Replies: -
    • Views: -
    28th May 2018, 23:43 Go to last post
  16. Lenovo purchase refund refused

    I bought a 1,300+ laptop from lenovo online...

    Started by 00765, 23rd May 2018 13:36
    • Replies: 2
    • Views: 725
    23rd May 2018, 15:32 Go to last post
  17. Credit Card Charges on Gig Purchase***Resolved***

    Hi I wondered if someone knows the...

    Started by thebloodster, 15th May 2018 13:40
    • Replies: 4
    • Views: 787
    15th May 2018, 17:18 Go to last post
  18. Sofa Club - defective sofa - Section 75 refused

    Hi my friend bought a sofa for his...

    Started by bella-bella, 6th May 2018 08:40
    • Replies: 4
    • Views: 1,254
    7th May 2018, 12:23 Go to last post
  19. Rent to buy problem

    Hi all hope you can offer some advice. My...

    Started by tallgraham, 2nd March 2018 20:49
    2 Pages
    1 2
    • Replies: 20
    • Views: 2,788
    7th March 2018, 01:54 Go to last post
  20. Lay-z-Boy Reclining chair warranty

    Lay-Z-Boy sell reclining chairs with a15...

    Started by scaniaman, 27th February 2018 21:54
    boy, chair, lay, reclining, warranty
    • Replies: 1
    • Views: 1,072
    3rd March 2018, 10:37 Go to last post
  21. Company not refunded me

    Hi I had ordered 3 dresses from an...

    Started by Jocyd, 15th February 2018 11:33
    company, not, refunded
    • Replies: 8
    • Views: 1,810
    1st March 2018, 16:47 Go to last post
  22. Rights for repair

    I bought a macerator from an Ebay store in...

    Started by tony3x, 29th January 2018 13:21
    for, repair, rights
    • Replies: 11
    • Views: 1,986
    6th February 2018, 18:46 Go to last post
  23. Black listed from major online retailers?

    Hello, A few months ago I started having...

    Started by HoneyG, 15th January 2018 23:31
    black, from, listed, major, online, retailers
    • Replies: 6
    • Views: 1,646
    16th January 2018, 10:22 Go to last post
  24. @getlaidbeds Lost item means no bed for 3 days is there any redress

    I ordered a wooden bed frame and was...

    Started by Slatted, 12th January 2018 17:41
    any, bed, days, for, item, lost, means, redress, there
    • Replies: 4
    • Views: 1,300
    15th January 2018, 18:38 Go to last post
  25. Faulty goods robot from france thru UK reseller

    Hi I am not sure I am posting in the...

    Started by Jade-Simone, 3rd December 2017 00:15
    faulty, goods, help, required, urgent
    • Replies: 10
    • Views: 2,026
    20th December 2017, 23:39 Go to last post

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