Problem with whatever happenings cover

[gee1973]

Ok where do i start. 3 weeks on saturday my with was mopping the floor, 3 dogs and 3 kids it was getting messy.lol. Anyway she hit my 40in samsung lcd with the mop handle and it cracked the screen. I didnt lose the plot coz i have a WHAT EVERHAPPENS COVER. This is where my problems begain. I called the tech guys and they sent someone out to pick the tv up on the tue. Any i thought a week and i have my tv back all fixed. God i was wrong. Being a boy in a mans body i was on the phone two day later for a up date. I was told dont worry we need toput a new screen in. ok. then 2days later i called again. Your tv is being checked out to match the damage with ure story. ok. not a problem i thought. well a long story short twice i was told my tv was fixed 15 days later i get the tv back and guess what. not fixed. unexplained damage, misues your not covered. the tv is less than a year old. how the hell my with doing this is misuse i will never know. what can i do? i cant belive this is happening am one off the most honest people u will ever meet. Can some one give me some advice please.

[Ex DSG Man]

Well first things first I would find out specifically why it wasn't fixed from the WEH team....they need to be 100% sure what happened to it otherwise they usually accept it as accidental damage which you are covered for......its a bit of a strange one.

[gee1973]

I ve been stone walled, they said they cant deal with me. ive to contact a Garry pereman in writing. one other fact. A year a go i develope a problem with my tv. I needed a power unit and some other part. anyway long story short thru mistakes made on the tech guys and engineers it took them 4 and a half weeks so they ended up writing the tv off. so am wonderiing if this is why i am having problems now.

[PriorityOne]

I also have a "Whatever Happens" policy for my daughter's laptop. Nothing has happened as yet, but as far as I'm concerned, it means just that; WHATEVER HAPPENS. The term "whatever" being a contradiction of them needing to establish your version of what happened! They shouldn't need to establish anything and if they say they do, then the wording of the policy is very misleading...

 

 

 

[gee1973]

you also here stories about tv's falling down stairs many times or being attacked by bears. this was a real accident and am being treat like a fraud. i cant understand being told twice my tv had a new screen and 15days later i get it back unfixed.

[PriorityOne]

You need to pen a complaint to HO about what's happened and the t&c of your "WH" policy.... and send by rec. delivery.

 

Don't do it over the 'phone... 'coz you'll end up nowhere, with no proof of anything.

[gee1973]

You need to pen a complaint to HO about what's happened and the t&c of your "WH" policy.... and send by rec. delivery.

 

Don't do it over the 'phone... 'coz you'll end up nowhere, with no proof of anything.

I got a letter sent 40 mins after i got my tv back. As well as getting onto trading standards. how long should i give them to get back to me. letter sent yesterday at 3.05pm(wed).

[PriorityOne]

I got a letter sent 40 mins after i got my tv back. As well as getting onto trading standards. how long should i give them to get back to me. letter sent yesterday at 3.05pm(wed).

 

Was it sent by rec. delivery?

 

I'd give them 7 days and then follow it up with a COMPLAINT.... by rec. delivery.

 

It's all a complete pain in the rear , but it's the only way forward.

[gee1973]

Was it sent by rec. delivery?

 

I'd give them 7 days and then follow it up with a COMPLAINT.... by rec. delivery.

 

It's all a complete pain in the rear , but it's the only way forward.

 

 

No sorry, i didnt have time to get to post office, so i was just sent it 1st class . should i do another one this time recorded.

[PriorityOne]

No sorry, i didnt have time to get to post office, so i was just sent it 1st class . should i do another one this time recorded.

 

Personally, I would... yes. You then have more ammunition to add to your complaint it they're stupid enough to ignore you and/or, if you decide to take further action.

 

[gee1973]

Personally, I would... yes. You then have more ammunition to add to your complaint it they're stupid enough to ignore you and/or, if you decide to take further action.

 

Will do, thanks for the advice. i think am still in shock with all this. i am thinking i may change my story and say a ufo crash into my tv. they may fix it then.lol

[PriorityOne]

Will do, thanks for the advice. i think am still in shock with all this. i am thinking i may change my story and say a ufo crash into my tv. they may fix it then.lol

 

When I'm extremely hacked off, I've been known to come out with phrases like that.... lol. The last stupid conversation I had with a supplier was when I complained about my daughter's faulty bed base that had caved in on the top half. I'd had it 3 weeks and was told that my daughter shouldn't have sat on it!!!

 

Phahahahaha!!!! I told the girl to stop right there and.... did she realise how ridiculous that sounded?!

 

The world is full of numpties....

 

Got the bed replaced though....

[gee1973]

just contacted what everhappens and been told my cover is cancelled. coz when on wed i got the tv back unrepaired i told the to cancel it. still on the same call i told them to jsut not to bother and was told no promblem. now there saying i have no cover. coz they cant cover some thing that is already broken. this is getting worse. trading standards are taken my case. so i still hold on to some little hope.

[PriorityOne]

just contacted what everhappens and been told my cover is cancelled. coz when on wed i got the tv back unrepaired i told the to cancel it. still on the same call i told them to jsut not to bother and was told no promblem. now there saying i have no cover. coz they cant cover some thing that is already broken. this is getting worse. trading standards are taken my case. so i still hold on to some little hope.

 

The problem you experienced happened before you supposedly cancelled the policy and this recent conversation seems to have muddied the waters for you a bit...

 

Do not correspond any more over the 'phone! Wait for a response to your letter, but note the details of that last conversation as well.... because you may need to refer to it later.

[gee1973]

The problem you experienced happened before you supposedly cancelled the policy and this recent conversation seems to have muddied the waters for you a bit...

 

Do not correspond any more over the 'phone! Wait for a response to your letter, but note the details of that last conversation as well.... because you may need to refer to it later.

Ok, Iam just that upset. its getting to me a little now. I wait for the letter and see what they say.

[Conniff]

I also have a "Whatever Happens" policy for my daughter's laptop. Nothing has happened as yet, but as far as I'm concerned, it means just that; WHATEVER HAPPENS. The term "whatever" being a contradiction of them needing to establish your version of what happened! They shouldn't need to establish anything and if they say they do, then the wording of the policy is very misleading...

 

 

 

 

That is exactly my thoughts, Whatever means exactly that, whatever.

 

Just to add some backup. A few years ago there was a sign in a carpet shop that was having a sale 'Going for a song'. A woman walked into the shop and gave them a song but they refused the carpet. In court the judge agreed with the woman and if they didn't mean that they shouldn't have put it in the window.

 

That to me is identical to 'Whatever Happens' and could be challenged in court.

[ForestChav]

But the small print of the policies usually say what is and isn't covered, surely by paying for the policy you should be expected to read these...

[PriorityOne]

But the small print of the policies usually say what is and isn't covered, surely by paying for the policy you should be expected to read these...

 

Then it shouldn't be called "Whatever Happens"....

[ForestChav]

It's just a name.

[gee1973]

I read the small print and with what happened i should still be covered. To be honest i dont care about a name. I paid my money for the service and now i require the service. Do i not deserve this service because some on thought my story didnt match the so call damage to the tv.

[PriorityOne]

It's just a name.

 

I'm sure they would love more people to think like that....

 

Makes the con easier...

[Ex DSG Man]

You are covered for pretty much everything except...

 

Regularly replaced

items/consumable items

Built-in batteries

Cosmetic damage where it does not affect the operation

or safety of the product

Repair costs that have not been approved

Damage or breakdown due to flood, wind or other severe

weather conditions

The cost of repairing or replacing a product which falls

because anyone neglects, abuses or misuses the product

Any service or benefit where the Whatever HappensTM

agreement has been suspended

Inoperability of a product caused by withdrawal of services

by a third party

Theft or any loss suffered if you cannot use the product

or any loss other than repair or replacement

Any claim where your monthly payment has not been

received

Image retention on Plasma or rear projection TVs and pixel

dropout (inside manufacturers specification) on LCD TV

Protection for Plasma and LCD rear projection TVs if used

for business

 

I suspect that the engineers beleive it has been subject to misuse / neglect. The damage caused in relation to the incident are not stacking up (on their part). They also seem to have at least one previous claim from yourself so alarm bells have started too ring.:-|

 

Afraid to say there is a small minority of people who buy products with 5 year warranties with the full intention of dropping / breaking etc so as to get a new one after 4 years or so. It used to be a big loophole that I'm sure they have attempted to cut down on.

 

The onus has to be on DSG to prove you damaged this yourself (photographs etc) and not just an engineers report.

In over 10 years with DSG I never once saw a case of an accidental damage get refused. Maybe things have changed or maybe there is more to this.

Edited January 31, 2010 by Ex DSG Man

[gee1973]

You are covered for pretty much everything except...

 

Regularly replaced

items/consumable items

Built-in batteries

Cosmetic damage where it does not affect the operation

or safety of the product

Repair costs that have not been approved

Damage or breakdown due to flood, wind or other severe

weather conditions

The cost of repairing or replacing a product which falls

because anyone neglects, abuses or misuses the product

Any service or benefit where the Whatever HappensTM

agreement has been suspended

Inoperability of a product caused by withdrawal of services

by a third party

Theft or any loss suffered if you cannot use the product

or any loss other than repair or replacement

Any claim where your monthly payment has not been

received

Image retention on Plasma or rear projection TVs and pixel

dropout (inside manufacturers specification) on LCD TV

Protection for Plasma and LCD rear projection TVs if used

for business

 

I suspect that the engineers beleive it has been subject to misuse / neglect. The damage caused in relation to the incident are not stacking up (on their part). They also seem to have at least one previous claim from yourself so alarm bells have started too ring.:-|

 

Afraid to say there is a small minority of people who buy products with 5 year warranties with the full intention of dropping / breaking etc so as to get a new one after 4 years or so. It used to be a big loophole that I'm sure they have attempted to cut down on.

 

The onus has to be on DSG to prove you damaged this yourself (photographs etc) and not just an engineers report.

 

In over 10 years with DSG I never once saw a case of an accidental damage get refused. Maybe things have changed or maybe there is more to this.

Thanks for the feed back. i'll be honest if there was more to this on my own part, i would just quite and call it a day. It was a accident the tv was only 10months old so didnt need a new one. All i want is my tv fixed nothing more. not a new one just mines.

[ForestChav]

Thanks for the feed back. i'll be honest if there was more to this on my own part, i would just quite and call it a day. It was a accident the tv was only 10months old so didnt need a new one. All i want is my tv fixed nothing more. not a new one just mines.

Right, so then you have been given a name and details how to proceed to escalate the claim, you should be able to 1. make them prove the damage is malicious or not as you say it was or 2. show them more supporting evidence (maybe the call centre didn't log your account of the damage properly). There was a similar thread with this kind of thing a while back, and just sending a fuller account of the damage caused them to pay out.

I'm sure they would love more people to think like that....

 

Makes the con easier...

Maybe if more people read the small print they would know what is and isn't covered. It isn't as if Fairy Liquid is made of fairies is it?

[PriorityOne]

 

Maybe if more people read the small print they would know what is and isn't covered. It isn't as if Fairy Liquid is made of fairies is it?

 

You still expect it to do what it claims to do; get your plates clean....