Jump to content


Orange Rip Off


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5084 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

On 18th May I phoned Orange, and signed up for the iPhone and free broadband offer. The Orange website, and the Sales agent advised this will cost £60 per month.

 

In April I was billed £120 for the iPhone (one month in arrears) and £25 for the broadband. I phoned up and queried why I was being billed for broadband, when it was supposed to be free. Matthew in Sales agreed that this was an error and refunded the payment.

 

In May I was billed £25 again for my broadband, and the original £25 has also been added to my account. I am now £50 in arrears.

 

When I again queried this, I was informed that I am "outside the Orange broadband area" hence it will be an additional £25 per month!

 

I would NEVER have signed up for this deal if I had been informed of this in March ! £85 per month is ludicrous !

 

Surely it is illegal to increase the price afterwards?

 

Incidently, I've still not actually received any paperwork for this contract, other than a direct debit form !

Link to post
Share on other sites

Guest Orange Response

Hi,

 

Sorry to read of your problems. I agree that something does not add up here. It is usually up to £10 extra if you are "outside the Orange broadband area".

 

If you can email your landline number/broadband account number and best contact number to [email protected], I'll give you a ring to discuss.

So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.

Hope this helps

Jonathan

Orange Response Team

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...