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  1. The Consumer Forums: The Mall

    1. Welcome to the Consumer Forums

      Free advice and support to to solve your consumer problems.
      Welcome. You have just joined the Consumer Forums. Come here and introduce yourself.
      You will soon discover what a friendly place this is and get lots of hints about standing up to consumer bullies or dealing with other consumer rights.

      Free advice and support to to solve your consumer problems.
      Welcome. You have just joined the Consumer Forums. Come here and introduce yourself.
      You will soon discover what a friendly place this is and get lots of hints about standing up to consumer bullies or dealing with other consumer rights.

      63,919
      posts
    2. FAQs

      Frequently Asked Questions. Case guidance etc. Instructions on how you can Reclaim the Right------::::::-----------
      This forum will appear to be private if you are not registered. --- REGISTRATION IS FREE

      Frequently Asked Questions. Case guidance etc. Instructions on how you can Reclaim the Right------::::::-----------
      This forum will appear to be private if you are not registered. --- REGISTRATION IS FREE

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    3. Forum Rules - Please read before posting

      Forum rules and other forum issues. You MUST read and agree these before reading or posting in this forum.
      Forum rules and other forum issues. You MUST read and agree these before reading or posting in this forum.
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    4. CAG Radio

      Welcome to CAG Radio - your Podcast Pressure Group. Remember - you heard it here first - and this is where you heard it. Contribute your CAG Radio CAGCast here

      Welcome to CAG Radio - your Podcast Pressure Group. Remember - you heard it here first - and this is where you heard it. Contribute your CAG Radio CAGCast here

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    5. Consumer Forums website - Post Your Questions & Suggestions about this site

      We are always interested in getting your feedback about the Consumer Forums website. Post Your Questions & Suggestions about this site's design here

      We are always interested in getting your feedback about the Consumer Forums website. Post Your Questions & Suggestions about this site's design here

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    6. Campaign

      Are you interested in the bigger picture? Do you have definite ideas which you wish to contribute? Are you interested in campaigning in some way? Whether it is bank charges, PPI, the cost of gas/electric/food/travel etc - this is the place to share your ideas.

      Are you interested in the bigger picture? Do you have definite ideas which you wish to contribute? Are you interested in campaigning in some way? Whether it is bank charges, PPI, the cost of gas/electric/food/travel etc - this is the place to share your ideas.

      17,224
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    7. Helpful Organisations

      Links to other sources of help. Please contact Admin if you want to add an entry
      Links to other sources of help. Please contact Admin if you want to add an entry
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  2. CAG Community centre

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  3. Consumer TV and Radio Listings

    1. Consumer TV and Radio Listings

      If you have spotted a relevant Television or Radio programme - or a relevant Youtube or Vimeo video, then please post the details here.
      If you have spotted a relevant Television or Radio programme - or a relevant Youtube or Vimeo video, then please post the details here.
      287
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  4. CAG Library - you need to register to access the CAG library

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  5. Banks, Loans & Credit

    1. 1,113,834
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    2. Other Institutions

      Been subject of excessive unfair treatment by some other company? Banks, Building Societies, other companies? Discuss it here

      Been subject of excessive unfair treatment by some other company? Banks, Building Societies, other companies? Discuss it here

      207,137
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  6. Retail and Non-retail Goods and Services

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    2. 243,303
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  7. Work, Social and Community

    1. 344,204
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  8. Debt problems - including homes/ mortgages, PayDay Loans

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    2. 1,055,970
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  9. Motoring

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  10. Legal Forums

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  11. Latest Consumer News

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  • Tweets

  • Our picks

    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • I was talked into signing up with Future Comms (future-comms.co.uk) who cold-called me to change my mobile contract to them, via 02, rather than EE. I have a small business (only me!) and it's a business contract. True, the 4G network is better for my area. This company seemed to be a marketing set-up for various telecoms companies, so I assumed anything I signed would be with 02 and didn't think it might be a problem.
       
      They sent an email whilst I was on the phone to set up the direct debit mandate with my bank which I signed electronically. That was the first, of many, problems I found. Apparently THAT was my contract, binding me to 3 years and no 'cooling off' period, because I was a 'business' (meaning any consumer rights did not apply). When I subsequently asked in writing for a copy of my contract, that is what they sent - when I argued it was a DD mandate they insisted it was my contract!
       
      2 days later they asked for my phone details to get it unlocked which I sent. 10 days later, EE closed my account, so I changed the SIM card to 02 that had come a few days before. No network! They had done nothing about unlocking it. Fortunately I was lucky with EE who managed to give me the right codes, rather than the usual 10 days to go through Samsung.
       
      By this time I was suspicious of their set-up and wanted to cancel. As I said earlier, I found myself trapped into a 3 year contract with no 14 day cooling off period (they don't offer that). Promises to deal with my complaints never happened, promised return calls neither....and on and on.
       
      Ofcom's rules apply to consumers and small businesses (under 10 employees), yet this shower don't acknowledge that. They just repeat and repeat that I am a business so it doesn't apply. To cancel the contract I have to pay the full 3 year's fees!!
       
      I would like to know if others have had similar experiences? Or does anyone know how I can maybe declare the 'contract' unenforceable? I have never before been locked into something without a clear written contract, with t&c's! And, yes, I have asked, and yes, I have been ignored.
      • 84 replies
    • Future comms!. Read more at https://www.consumeractiongroup.co.uk/topic/415706-future-comms/
      • 10 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
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