Harveys - The Furniture Store

Hi Linus, Oh dear, the usual suspect - we had similar trouble with them about 5 years ago, top of dining table peeled off, their technician agreed manufacturing fault, they said they'd replace and wrong seat covers supplied. When I rang to speak to a Manager, the classic reply was "All our managers are out on the road". We had paid cash so were even more annoyed! Long story short took them to court and won, we had to send the bailiffs in to get the money tho! In your case I think a good first step would be a complaint to your local TS, I don't think your complaint about Harveys will be lonely!

Hi Miss Muppet,

Thank you very much for your advise will contact TS today and see what they suggest

No probs, OH was looking over my shoulder when I replied to you and said your rights are not affected by the method of payment, furniture supplied is not fit for the purpose, hope thats the advice you got from TS and get on with issuing that claim on MCOL. (Its a good idea to take photos of the offending furniture for evidence too. Good luck let us know how you get on).

Thought I'd just update you guys on whats been happening. I got in touch with trading standards as advised by Miss Muppet they suggested I write Harveys saying as per the supply of goods and services act 1982 services must be carried out with reasonable care & skill, & goods be of satisfactory quality. Therefore I'll give them a further opportunity to deliver said goods in a satisfactory condition within reasonable time or to offer me a reduction in purchase price. I gave them 14 days to reply. They didn't so another letter went out stating the same but this time saying I expected a reply within 7 days.
This is their reply:

We're in receipt of your letter in respect of above invoice. We regret however, that as a finance agreement was taken at the point of sale, we are unable to assist you and are therefore returning your correspondence. They advise that I contact Black Horse finance as they may be able to help me!

Today after seeking advise from Trading standards a further letter has gone out to both Harveys & Black Horse saying:

Further your letter of 1st December 2008 I once again state that you are liable under the supply of goods and services act 1982. I have my statutory rights and am claiming that either you deliver the said goods in a satisfactory condition within a reasonable time or to offer me a reduction in purchase price I expect a reply within seven days of receipt of this letter.Failure to respond on your part will mean I will take further action.