Asda Electrical

Bought a Hotpoint CTD80 condenser drier from Asda Electrical the price was the cheapest and I thought I had a good deal it proved to be the opposite. On the day the drier was delvered the driver dropped it there was a very tiny dent on the door I was persuaded to accept twenty pounds and was told by accepting it I was told I would not lose my statutory rights (that was the first lie) When I came to dry my clothes I found they were still wet it took four hours to dry four skirts my previous dryer would have dried them in 70minutes. I contacted Asda Electrical and said I wanted to return the drier as it not working properly and did not live up to their claims that it was economical and used less electricity (advertised on their web site). They said a engineer had to come out I said this was unnecssary and not compliant with the Sale of Goods Act. After several phone calls I had to eventually agree to an engneer calling. He came put it on for a few minutes then put his hand in and claimed it was working alright he refused to uplift the machine as he claimed it was okay. I rang Hotpoint and they refused to collect the machine as I had received the twenty pounds I said I was told it would not affect my rights they said that they could not collect the machine because of the twenty pounds.

I contacted ASDA again they said that their engineer was experienced I asked them if they think that putting your hand in and saying it was hot was a sophisticated technical visit. They then sent out another engineer who told me to use the machine on manual instead of the many progammes the drier had. I was furious and contacted Asda again and told them what he had said they did nothing. I made many phone calls and sent many emails they even tried to tell me that the machine used less electricity that is why it was taking hours to dry clothes I checked and found out this was a load of rubbish I did know this already but had to prove it to them.

I also sent the cheque back to Hotpoint in response to my letter they wrote back and asked me to return the cheque I contacted them and told them they had the cheque I was promised after a lot of argueing they would write to me after cancelling the cheque they never did.

I wrote to ASDA's Managing Director his office contacted me and I was told that I would have to have a engineer call agan to give me an upliift number I said this was unnecessary and ridiculous but had to agree in the end. He came and took out the condenser unit out of the machne and washed it in my bathroom he left it filthy he put the machine on and filled it half full with lght clothing and towel it took 80 minutes to dry. He told me to only dry half a load of clothes at a time this meant it would take 160mins to dry a load of clothes. I was totally disgusted and investigated on the web site about the machine on the Which site they advised Not to Buy. It was uneconomical, noisy, produced too much condensation did not dry clothes properly and took to long.

Agan I wrote to the Managing Director with all the information I had and also wrote to Hotpoint I contacted ASDA head Office and told them I was fed up wth how I was beng treated. Agan we went down the same path I had been with ASDA ELECTRICAL the same old excuses they would not agree that they had broken the Sale of Goods Act the machne was now not workng at all. Because the door which I had complained about to the first engineer had dropped and would not lock because of this it would not work. Also I could not afford the cost of using electricty and havi hours of electricity to dry one load of clothes. I was a C grade which was the same as my old machine.

I contacted ASDA head office and told them again what had been happening I was promised a phone call after the woman who was dealng with me had spoken to a manager but she never rang or left a message on my phone. She told me that ASDA Electrical were trying to get Hotpoint to agree to uplift the machine I told her my contract was with ASDA and it had nothing to do with Hotpoint they should be sorting this out not waiting for Hotpoint

I rang Consumer Advice and asked to be put through to Trading standards they would not do this I had done everythng you need to do and now the only option for me was to take them to court. Trading standards in Warwickshre no longer do anythng for Consumers.

Since all this started I hurt my back badly trying to put clothes out on the line I am disabled and chronically sick and a tumble dryer is desperately needed all had was the stressd of everythng and nothing to dry my clothes. The constant stress contributed to a declne In my health and was rushed into hosptal critically ill.

Eventually I receIved a phone call from HotpoInt they apologised and said they had receIved the cheque in May they would now like to replace it with another machine as this one was no longer being manufactured. They claimed it was an upgrade to a better model it was not when I went on line I found numerous complaints about the dryer and all of them mentioned the problems with clothes not drying after the cycle had finished.

I asked for the money back and they have agreed Hotpoint IS doing this not Asda which is disgraceful. I would not recommend them and would advise every one to be careful of the information they give on their web site. I aksed them to change the informaton given on this machine as it is ncorrect but they have DONE NOTHING ABOUT IT. I can only advise people to be very careful.
FROM A VERY DISGUSTED CUSTOMER