tesco direct

Hi Afew Months Ago I Saw 2 Leather Sofas I Liked On The Tesco Website But Could Not Afford Them. A Couple Of Weeks Later They Was In The Sale But Was Out Of Stock. When They Did Come Back Into Stock ,they Was Back Up To Ther Original Price. I Was Very Annyed About This And Several Occasions. I Was Told That Tere Was Nothing They Could Do About It And Tht Was The Price. So I Have Now Saved The Full Price Which Is £949 - £65 In Clubcard Points Leaves The Amount At £884. When I Rang The Order Through I Explained About The Vouchers And Every Thing Was Ok. When He Put The Vouchers Through He Was Having Problems. He Told Me I Would Have To Pay The Full Amount And The £65 Would Go Straight Back Into My Account.the Day After It Was Still Not In My Account And Is Still Not. I Have Contacted Them And Have Sent Me 2 E-mails Back With Completly Different Answers About When This Money Will Go Back Into My Account . One Has Said It Will Be Back In In 7 Working Days And One Has Said 14 Days . They I Have Admitted They Are Wrong And Will Train Ther Staff To Make The Rite Procedure In The Future. I Have Tokld Them, That The Money Is For Direct Debts And I Am Now Overdrawn. They Have Told Me To Send In My Bank Statements To Prove. I Have E-mailed Them Back And Told Them That They Have Got A Cheek And Will Not Be Sending Them My Statements. Really It Is My Shopping Money ,as I Have A Family And We Are On Low Income But I Am A Bit Embarrassed To Tell Them, But I Shouldnt Have To. Also They Have Told Me That The Voucher Are Now Cancelled So I Cant Use Them . Is This Fair. Every Little Helps!