CostCutters Prices and Staff
| CostCutters Prices and Staff
Published by davey77
11th December 2008 |
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By old_andrew2007 on 13th December 2008, 08:09
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 Re: CostCutters Prices and StaffHi I read your comment and I agree the price variation between some stores is annoying, costcutters are individually owned stores.
You often can only purchase items on promotion at the same price in different stores, even them I expect they could be regional offers. Back to Branded heartburn liquids, don't waste money go to any chemist, ask the pharmacist for PEPTAC 500ml £3.40 - £3.50 this is the prescribable version of those over priced heartburn treatments. regards andy |
Re: CostCutters Prices and StaffThanks.. i'll point my mum inthe direction of Peptac and im sure she'll give it a go!
Well, we didn't get a response from Costcutters so one final letter went of before xmas to Colin Graves (Chairman) as mum wanted to make a her point. I must say that, after xmas, the store was dramatically different: Cleaner, smarter and looked like it had a darn good clean up. Prices are still not great but gaviscon has dropped down a 'fairly' reasonable price (at least in line with other stores.)
Mum puts it down to her (our) letter. Who knows.
Dear Mr Graves,
One month ago i wrote to you referring to the price of Gaviscon at your Brixham Store. A copy of that letter is enclosed for your reference. To date i have not received a reply despite your website stating “we would love to hear from you”.
It seems from reading the Costcutter website that stores are run independently of head office and you are not bothered how they are run as long as you make a profit. As your website states “with retailers able to run their business how they choose”.
It also states Costcutter continues to grow despite the credit crunch with a 6.2% increase in sales. Obviously, when everyday items are sold at highly inflated prices and many increasing by 100% overnight then you are bound to increase your profits. But i assume if stores merely ‘rent’ the costcutter name and are left to their own devises then that’s all Costcutters themselves are interested in, profit. And the website that talks of our “customers being important to us” is only for publicity purposes.
“...by people wanting to support their independent stores as well as limiting their fuel expenditure due to the out of town locations of the multiples”. This is some kind of special code wording is it, which translates as “holding the local elderly population to ransom knowing they cannot, or are unable to, shop further afield?”
Again, as long as profits rise i assume Costcutters are not interested in the methods employed to achieve those profits.. I suggest you complement your online store image gallery with a photo of the rubbish and dirty frontage of the Brixham Store as the pictures you have there now have a far too gleaming facade to be accurate from my experience.
Perhaps you can also explain something to me which i find puzzling? When i have paid in cash at the Brixham Store the till receipt shows that I have paid Costcutters. However, when i pay with a debit card the receipt shows that i have paid Wordley and Adams, this receipt also states that i have paid by Credit Card, when in fact, i have never owned a credit card. These transactions also show on my bank statements as having been paid to Wordley and Adams.
I have asked the assistant manageress to explain this but she could only tell me that Wordley and Adams own the shop and that they were nothing to do with Costcutters. She also says that i cannot contact Wordley and Adams as there is no regional or head office for them and that they come into the store ‘on occasion’. She also says that my till receipts showing a false Credit Card payment cannot be changed as ‘paid by credit card’ is programmed into the till and cannot be altered.
I am not trying to start a Victor Meldrew Style campaign against Costcutters. I have enough going on in my life as it is, being 72 and of poor health, but there comes a point where you have to take a stand. If you don’t then next time you go shopping what will that Gaviscon cost, or the loaf of bread? £7.25... £8.50... £12.99p? I might as well walk into the store and let the unhelpful and sullen staff slap me in the face before i start shopping and thank them for it afterwards.
If i don’t hear from you then i will assume i am correct in all i have said and will just inform my 100,000 friends on Google instead, and leave it at that.
Yours sincerely ***********
Well, we didn't get a response from Costcutters so one final letter went of before xmas to Colin Graves (Chairman) as mum wanted to make a her point. I must say that, after xmas, the store was dramatically different: Cleaner, smarter and looked like it had a darn good clean up. Prices are still not great but gaviscon has dropped down a 'fairly' reasonable price (at least in line with other stores.)
Mum puts it down to her (our) letter. Who knows.
Dear Mr Graves,
One month ago i wrote to you referring to the price of Gaviscon at your Brixham Store. A copy of that letter is enclosed for your reference. To date i have not received a reply despite your website stating “we would love to hear from you”.
It seems from reading the Costcutter website that stores are run independently of head office and you are not bothered how they are run as long as you make a profit. As your website states “with retailers able to run their business how they choose”.
It also states Costcutter continues to grow despite the credit crunch with a 6.2% increase in sales. Obviously, when everyday items are sold at highly inflated prices and many increasing by 100% overnight then you are bound to increase your profits. But i assume if stores merely ‘rent’ the costcutter name and are left to their own devises then that’s all Costcutters themselves are interested in, profit. And the website that talks of our “customers being important to us” is only for publicity purposes.
“...by people wanting to support their independent stores as well as limiting their fuel expenditure due to the out of town locations of the multiples”. This is some kind of special code wording is it, which translates as “holding the local elderly population to ransom knowing they cannot, or are unable to, shop further afield?”
Again, as long as profits rise i assume Costcutters are not interested in the methods employed to achieve those profits.. I suggest you complement your online store image gallery with a photo of the rubbish and dirty frontage of the Brixham Store as the pictures you have there now have a far too gleaming facade to be accurate from my experience.
Perhaps you can also explain something to me which i find puzzling? When i have paid in cash at the Brixham Store the till receipt shows that I have paid Costcutters. However, when i pay with a debit card the receipt shows that i have paid Wordley and Adams, this receipt also states that i have paid by Credit Card, when in fact, i have never owned a credit card. These transactions also show on my bank statements as having been paid to Wordley and Adams.
I have asked the assistant manageress to explain this but she could only tell me that Wordley and Adams own the shop and that they were nothing to do with Costcutters. She also says that i cannot contact Wordley and Adams as there is no regional or head office for them and that they come into the store ‘on occasion’. She also says that my till receipts showing a false Credit Card payment cannot be changed as ‘paid by credit card’ is programmed into the till and cannot be altered.
I am not trying to start a Victor Meldrew Style campaign against Costcutters. I have enough going on in my life as it is, being 72 and of poor health, but there comes a point where you have to take a stand. If you don’t then next time you go shopping what will that Gaviscon cost, or the loaf of bread? £7.25... £8.50... £12.99p? I might as well walk into the store and let the unhelpful and sullen staff slap me in the face before i start shopping and thank them for it afterwards.
If i don’t hear from you then i will assume i am correct in all i have said and will just inform my 100,000 friends on Google instead, and leave it at that.
Yours sincerely ***********
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