SimpleHuman Bins, Kitchen and Bathroom accessories

I bought a Simplehuman bin 3 years ago. Expensive, but it had the soft touch lid I wanted as well as lots of other details which make it more hygienic to use... Anyway...

Unfortunately, the inner hinges in the lid broke within a year and it was one of those things you always mean to get round to do and never do, even though the bin has a lifetime guarantee.

I finally e-mailed Simplehuman 3 weeks ago with my details after coming across the paperwork for it, without holding my breath, I have to say, having had far too many experiences of guarantees and warranties worth less than the paper they were written on. In this case, you were supposed to have registered the product with them, etc... and I have to admit it is not something I'm particularly good at doing.

To my surprise, I got a reply within 2 days and it simply said: "thank you, sorry you've had a problem, replacement lid is on its way." No fuss, no questions asked, no hassle, just a straightforward replacement. The lid arrived 2 days ago, it's obvious the hinges are now of a different more solid design, so maybe there's been an issue, who knows?

Either way, full marks to Simplehuman for customer service the way it should always be but so seldom is. The result of this is that I will buy their products whenever I can and will recommend them to all and sundry.

Companies which argue, try to deny customers their rights, pay heed: Good customer care brings its own rewards.