S.A.R - (Subject Access Request) failure

[gazza1968]

Help. Getting messed around by YB. They are now 25 days over the S.A.R - (Subject Access Request) date. I have provided id,they told me the accounts didn't exsist? and now another letter saying they've got my request and have 40 days to comply???

Advice, i want to file at court now. Do i estimate my charges? how much damages can i claim for i.e letters,phone calls. Never come across such an incompetent set up.

[livelylad]

Originally Posted by gazza1968

Help. Getting messed around by YB. They are now 25 days over the S.A.R - (Subject Access Request) date. I have provided id,they told me the accounts didn't exsist? and now another letter saying they've got my request and have 40 days to comply???

Advice, i want to file at court now. Do i estimate my charges? how much damages can i claim for i.e letters,phone calls. Never come across such an incompetent set up.

Hi please read teh thread regarding non complieance.

You can contact them and inform them that you are going to report them to the information commisioner, this should speed them up. Also tell them that you are willing to collect the statements from your branch this again may speed things up for you.


Data Protection Act Non-Compliance - Particulars of claim

[gazza1968]

Thanks for that. Already sent them the non compliance letter giving tham 7 days ( expires tomorrow ). This is when i got the letter saying they had 40 days to comply?

Gary

[livelylad]

Originally Posted by gazza1968

Thanks for that. Already sent them the non compliance letter giving tham 7 days ( expires tomorrow ). This is when i got the letter saying they had 40 days to comply?

Gary

Hi well you can them take the next step. Perhaps try a call just to say that the 7 days are up tomorrow and inform them what you intend to do. It may help to get the statemnets.

[caro]

The LBA is definitely a quicker route than the Information Commissioner who take months to do anything. Can I assume that you sent your payment with your request as 40 days runs from then.

You should not go straight to court, but you can certainly start the process with a preliminary request for payment. Have you got any statements that you can use to come up with a reasonable estimate. You can point out that you cannot provide a schedule of charges as they have not complied with your S.A.R - (Subject Access Request).

[Hennie]

Same here - I sent off an S.A.R for my Dad's Yorkshire Bank account well over 40 days ago. They asked him to go into the branch to confirm his signature (which he did straight away) and heard nothing from them since.