Clydesdale Finance / Barclays Partner Finance

[jd0s1]

Hi,

A couple of months back, Clydesdale Finance collections dept kept calling my house, about 3 - 4 times a day for a period of around 2 weeks. Each time by the same person.

He was told on each occasion that I work during the day so could be contacted on my mobile (They confirmed they had this), or at home after 6pm. He ignored this and continued calling my house, annoying my family.

On another occasion, another person from Clydesdale called my house and left the message "If he doesnt call us asap, we will take legal action with regards to the overdue balance on the acount.

Can this be classed as harasment and also can the message be a breach of the Data Protection Act.

I have names and times of the callers.

What can be done if this is the case, other than a pointless complaint with demands for an apology.

Hope this all makes sense,

Jon.

[Under Siege]

Yes that is a breach of the Data Protection Act.

Clydesdale are swines to deal with, I am having a battle with them at the moment as I am trying to arrange my own DMP and they are having nothing of it

Send this -


Re: Harassment by telephone

I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing.
I have verbally requested that these stop, but I am still receiving calls.
I now require all further correspondence from your company to be made in writing only.

I am of the view that your continued harassment of me by telephone puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

Be advised that any further telephone calls from your company will be recorded.


Yours faithfully,


I have lifted this off another post, cant remember who's

[jd0s1]

They are no longer calling me as I am now upto date with payments. But I would still like to take action, as I dont agree with how they act and that they are probably doin the same to many others.

Any suggestions??

[Under Siege]

The problem is - you can make a complaint, and you will get an apology generated by computer. Then you can complain to FOS but nothing will get done, we are just the little people!

I have a very low opinion of Clydesdale / Barclay's. They don't seem to have any respect for their customers.

[jd0s1]

Could I not Direct the complaint directly at the staff member. Threatening legal action for harrasment, or breach of the Data Protection Act?

[Hippy-chick]

Hi jd

I'd write and ask for a copy of their complaints procedure and see what, if anything they come up with.

[vixsta14]

I have just had a call from somone known only as "Richard" from the debt collection office. I'm physically shaking and close to tears writing this. Does this company employ bullies only. I really feel the need to pursue this but apparently calls are not recorded!

[biglesbo]

barclays formerly clydsdale have been sending me letters charging me £25
a time upto 3 a month
am on a £5 payment scheme ( get upto £75 per month ) have had paid approx £4000 of these charges
sent a s a r 6 weeks ago havent recieved yet but it appears they have taken the £10 off my account
they are real b*****rds to deal with tottaly ignorant and always correct
but ime going to take to court over the charges if i ever get the s a r

[suzieblooz]

Happened to me too, sent the S.A.R - (Subject Access Request) and the £10, and on my next statement they had credited the £10 to the account. I have written again giving them 14 days to come up with my statements or it's off to the information commisioner & FOS. Unfortunately can't threated them with court at the moment as I can't afford the fees. But I'm not letting them off, they are the only creditors on my DMP to still charge interest. I reckon it's all charges I'm paying off now anyway

[biglesbo]

Hi
sent of a reminder 5 days ago pointing out there legal duties
recieved S A R TODAY AND AN APOLOGY
( recieved a letter yesterday ALLIED INTERNATIONAL CREDIT asking for full payment on this account )
----------------------------
right need some help here
1
S A R goes back to the beggining of the account which is 1997
can i claim from then or only 6 years ?????
2
varies charges which can i claim back
letter charges £22.50 i know to claim these
unpaid direct debit charges £15
dra consult fee £30 ????

agency comm fee £49 ??? ( applied y6 years after acc opened ? )

i believe the above total approx £1300 in charges on an itial purchase of £700 +£400 credit £1100
have paid a total of £2,350

[caro]

biglesbo, can you confirm if this is Clydesdale Finance (now Barclays) or Clydesdale Bank which is still part of the National Australia Bank Group?

Also are you in England or Scotland?

[biglesbo]

ex Clydesdale Finance / now Barclays Partner Finance
po box 3979 glasgow g51 1 yl

[biglesbo]

Hi am in England

[caro]

So your claim is against Barclays, who've passed the debt to AIC, but the account was with Clydesdale. And the charges are more than the amount of the full debt. Is that right?

Have a good look at the stickies in the top of this forum about the Whistleblower programme. This referred to the bank, but as I see it if Clydesdale Finance belonged to the bank at that time it could equally apply. This sticky explains about the 6 years where this bank are involved.

Yorkshire bank and the Limitation Act - claiming beyond 6 yrs

If you have your own thread can you post a link to it please to save us hijacking the OPs.

[biglesbo]

many thnx for that
LES