Hmm, a New move?

[Ronaldo2k]

Hi Guys,

Wondered if someone could Advise on an issue.

I am currently dealing with the Woolwich reagarding my account. Its currently at the AQ stage at Harlow CC.

Now I am also doing my fathers and sent off the S.A.R - (Subject Access Request).
Woolwich responded with a letter saying that there were no charges on the account.

Surley they cannot do that and still have to send me the statements?

Any suggestions??

Regards,

Ron

[Curlyben]

The S.A.R - (Subject Access Request) request isn't to just get charges, but for a FULL breakdown of account transactions/activity.
Time to write back and remind them of this.

[Druids36]

hello,
if i were you i would ask them to prove it by sending the statements, it sounds like they are delaying well at least being advasive.
is it possible tho that there might be no charges?

Druids36

[Ronaldo2k]

Thanks Ben,

I thought that was the case. Really rude and blunt letter which really p*ssed me off to be honest.

So should I just send another S.A.R - (Subject Access Request) or is there a Template letter (I think there is a Tplate but just want to confirm )

Many thanks,

Ron

[Spiceskull]

There is no proof or letter writing required: you have made a request under Data Protection Act, and they are legally obliged to comply with this...nothing else is relevant.

If you worded the letter as per the template (which I am sure you did) then by law they MUST provide you with a complete transaction history (or statements in the alternative) plus any other notes and details as are held against the account.

The only issue to be considered is one of your authority to manage your father's requests...good luck.

[Ronaldo2k]

Originally Posted by Druids36

hello,
if i were you i would ask them to prove it by sending the statements, it sounds like they are delaying well at least being advasive.
is it possible tho that there might be no charges?

Druids36

Hi Druid,

Again thats what I was thinking. Just a delay tactic.
I have had that with CitiFinance sending me just one A4 sheet with No charges. Will be dealing with them later.


My Father is 99.9% sure there were charges incurred on the account, and I am inclined to agree as I remember him mentioning it some time ago.

Should I use a Template Letter, a new one from Scratch or an S.A.R - (Subject Access Request) again?


regards,

Ron

[Ronaldo2k]

Originally Posted by The_Phoenix

There is no proof or letter writing required: you have made a request under Data Protection Act, and they are legally obliged to comply with this...nothing else is relevant.

If you worded the letter as per the template (which I am sure you did) then by law they MUST provide you with a complete transaction history (or statements in the alternative) plus any other notes and details as are held against the account.

The only issue to be considered is one of your authority to manage your father's requests...good luck.

Phoenix,


Letter as per template word for word.
As I am only communicating by post (As advised on here ) I am having no issue with ID.

To proceed from here do I need to make Verbal contact or can I contact by post demanding ALL statements and information?

regards,

Ron

[Spiceskull]

I would simply wait until they have seven days left to comply with S.A.R - (Subject Access Request), then write them a note reminding them of this fact...

[Ronaldo2k]

So something along the lines of,

"regarding your response dated xx/xx/xx, I have as yet, not recived any Account correspondance relating to Account history or statements.

As I am sure you are fully aware, you have 7 days to supply me with all the requested information by law.

If such information is not recived within this time period, further action will ensue. "

Suggestions or comments welcome

Cheers,

Ron

[Spiceskull]

That is pretty much it - you have told them that they have not yet complied, and that they have seven more days in which to do so...that letter would be ideal.

[Ronaldo2k]

Originally Posted by The_Phoenix

That is pretty much it - you have told them that they have not yet complied, and that they have seven more days in which to do so...that letter would be ideal.

Many thanks Phoenix,


What would be the next move if they did not respond within the 7 day period?


regards,

Ron

[Spiceskull]

Template letter three from the templates library...

[Ronaldo2k]

Many thanks once again.


Ron