bad behaviour

truffs · 7th June 2007, 16:19

I have received my May Bank statement and am shocked to find out that the Woolwich has charged me £35 unpaid direct debit charges 8 times- that means they have removed £280 frommy current account!!! I called up the bank and was told that no refunds will be given and that 4 more pending charges are due to com out in June!!! I complained and was told that the Customer Relations team will be contacting me within 21 days - I am so fed up - that leaves me with no money at all - I work full time and my salary covers all debits - with this ridiculous amount taken out - the cycle will carry on please help if you have any advice.

Bookworm · 7th June 2007, 16:21

Yes, claim it all back, do NOT give them 21 days, read the FAQs and step-by-step, total up how much they have charged you, and go after them all guns blazing, no prisoners, time to fight back!

How's that for good advice?

dx100uk · 7th June 2007, 16:50

what blighters.
esp as they should adhering to the banking code that says they should only ever make 3 charges against anyone period

dx100uk

kennythecelt · 7th June 2007, 17:10

I know that feeling all too well. You have got to keep focused. Follow Bookworms advice. Unfortunately, lots of other folk on here have had a similar situation.

Noticed the following re Banking Code, posted by dx100uk. Can you please give further information on this as I hadn't heard that one before. Is it something that can be used? Has it been used successfully. Thanks

Quote:

Originally Posted by dx100uk

what blighters.
esp as they should adhering to the banking code that says they should only ever make 3 charges against anyone period

dx100uk

dx100uk · 8th June 2007, 00:29

sorry back on shift again..........
now yep its on here somewhere
and its in the T&C of my co-op and lloyds a/c's
i think that its to a max of £90

dx100uk

truffs · 11th June 2007, 12:04

Many thanks for all the advice - I got a letter from the Woolwich on Saturday stating that they will come to a decision on the 4th of July. They stated that they are following FSA rules and that they have 21 days to reply to a query or complaint. Is this true

Bilgeman · 11th June 2007, 12:26

Don't believe anything they say. You set the rules, not them. Like Bookworm says go after them full bore and don't give them any quarter. Might be an idea to open a parachute account with another bank and arrange to have your salary paid into that assuming your creit record is still good. If it's not you still have the option of a Basic Bank Account and you'll find info about those on this site. All the best

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