Reubenpal v Woolwich

reubenpal · 17th April 2007, 17:27

Hi everyone.

I've been a lurker for a while and have decided its time to start my own thread.
I send my S.A.R - (Subject Access Request) recorded delivery on the 21st March. Royalmail.com confirmed delivery on 22nd and I recieved the standard reply on the 23rd so I guess they at least can't deny receiving it!
By my reckoning the 40+2 days is up on the 3rd May. Is it worth a phone call in a week or so reminding them of the deadline for providing my my list of charges?

welshcakes · 18th April 2007, 10:48

Hi reubenpal

It's not worth a phone call - unless you are feeling at a loose end with nothing better to do than run up your phone bill

Sadly, reading the boards will show you that a lot of the responses you get from staff manning the phones are just regurgitated blurb that they are giving to everyone. So far, they seem to be getting most of the lists out inside of the 42 days, often a few days short of the deadline. A phone call won't make any difference really as it seems they are just working through mass S.A.R - (Subject Access Request) requests and getting them out (as someone said on another thread) in a conveyor belt fashion.

reubenpal · 18th April 2007, 11:33

Thanks for the reply welshcakes. I suspected as much, but you may be right about me being restless about getting moving with the whole thing.

I thought perhaps that being as they are snowed under with S.A.R - (Subject Access Request)'s, a verbal reminder that I haven't gone away might prompt them to pull their finger out with my request.

Ah well, I suppose I'll just have to sit tight and hope they arrive before times up.

reubenpal · 18th April 2007, 13:11

Wouldn't you believe it the post has just arrived and there they were on the doormat.
£5,215

However, the letter states that it is a list of charges over the last 6 years but the first charge listed is dated 01/05/02.
TBH I have trouble remembering if I just didn't incurre any charges in the preceding year or is this a tatic used before by them?

reubenpal · 18th April 2007, 21:59

I'm also unable to download the spreadsheet. Is this a fault at my end or here?

reubenpal · 20th April 2007, 11:44

Can anyone help? The spreadsheets are available. I tried the google one but can't figure out how to save it to my computer in a form wherby I can use it.

reubenpal · 18th June 2007, 22:49

Well I claimed £4985 and the Woolwich offered £4000 which I accepted. I still have around £400 of charges outstanding after the date of my ones claimed. Can I now ask for these or have I forfeited the right to by accepting their offer for the previous lot?
Advice very much appreciated.

welshcakes · 19th June 2007, 12:44

Hi reubenpal

Readng thru similar questions already posted on site, many have made fresh applications to cover the charges that have been imposed since original claim.

All you did was come to out of court settlement in respect of known charges for a specific period and unless you signed something stating you would not make any future claims in respect of the account, you have not burnt your bridges.

reubenpal · 19th June 2007, 20:50

Thanks very much for your reply. Prelim letter going in the post tomorrow.

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