Blueloobylou V. Woolwich

[welshcakes]

Woolies "aimed" to resolve by 30th (in response to my S.A.R - (Subject Access Request) request). Nothing through however the 40 days by my schedule isn't up for them til 4th April. I'm not going to bother giving them the +2 days for postage as they seem to draw theses things out at every stage so I'm sure my claim won't fail on a postage times technicality!

Will ring them on Monday morning to tell them they have til Wednesday for me to have received statements.

I suspect they really are swamped and likely have a backlog of work however this is not my problem and one on the easiest solutions for them is to start giving out no quibble full refunds upon written request.

This 40 days seems to have taken forever!

[vdiddy]

Hi, sent off first letter to Woolwich on 27/03/2007 and today they have sent me a letter telling me they are looking into my issue and will get back to me by 30 April.In my first letter i had given them 14 days to respond and they have done so earlier.Should i wait for till day 13 then send off the LBA or i can do it right away?

[e28bigalbexley]

Stick to the timescales laid down here Example Step-By-Step Instructions - Now updated to reflect the OFT court judgment READ THEM NOW

If it is time to send a prelim letter, or an LBA send it, if you wait for them you will be waiting and waiting, waiting ,waiting................. ...

And if you havent already got your own thread start one now Vdiddy

AL

[welshcakes]

Hi vdiddy

If you haven't already done so, start a thread vdiddy -v- Woolwich. That way you'll get step be step answers to all your queries as you go through the process.

Have you read the step by step guide yet?

[e28bigalbexley]

Originally Posted by welshcakes

Woolies "aimed" to resolve by 30th (in response to my S.A.R - (Subject Access Request) request). Nothing through however the 40 days by my schedule isn't up for them til 4th April. I'm not going to bother giving them the +2 days for postage as they seem to draw theses things out at every stage so I'm sure my claim won't fail on a postage times technicality!

Will ring them on Monday morning to tell them they have til Wednesday for me to have received statements.

I suspect they really are swamped and likely have a backlog of work however this is not my problem and one on the easiest solutions for them is to start giving out no quibble full refunds upon written request.

This 40 days seems to have taken forever!

Welshcakes the timescales are there for a reason, that includes the post (2 days 1st class). Thats what the court recognise as resonable time for a letter to be recieved.
And dont phone Helen, Rob or whoever at the woolwich, write, send the letter recorded then you have a record of giving them ample opertunatey to supply your statements.
40 days is a long time but not in the timescale of the 6 years you could be trying to claim back.
Just to let you know i statred my woolies claim back in june 2006 it was finalised in Jan 2007 so it takes a while sticking to the timescales. Do it right not how you think it should or could be done .

AL

[Blueloobylou]

Hi Welsh,
I have to say I agree with Al. Im not phoning anyone at the Woolwich, Barclaycard or anyone else Im suing!
Im putting absolutely everything in writing to them and sending it Recorded Delivery so Ive got a proven record built up for Court should I need it.
Keep up the fight Welsh!

[welshcakes]

Okey dokey, no phone calling for me, I guess I need to just keep a grip on my impatience!

I wonder how many bank responses to Information Commissioners Office Data Protection Act breaches claim that the statements were sent in time and blamed on thepostal service. Do you think the Information Commissioners Office would allow this as a valid excuse even when the bank can't prove sending (ie not sent recorded/registered)?

[e28bigalbexley]

Originally Posted by welshcakes

Okey dokey, no phone calling for me, I guess I need to just keep a grip on my impatience!

I wonder how many bank responses to Information Commissioners Office Data Protection Act breaches claim that the statements were sent in time and blamed on thepostal service. Do you think the Information Commissioners Office would allow this as a valid excuse even when the bank can't prove sending (ie not sent recorded/registered)?

Hi Welshcakes,
I understand your impatience and they can say they sent the stuff the point is you have to prove you asked for it and with recorded delivery the PO give you a receipt so irrespective of what they say they should send your info (and if they say they have and the PO is losing them perhaps they should send them Registered or recorded).

AL

[Blueloobylou]

Hey people

I am currently completing my calculation for court using the complex bank charges spreadsheet and am a bit stuck!

The list of charges that Barclays (Woolwich) have sent me include all Returned cheque charges, unauthorised od charges etc, but there are also charges in amongst them entitled OD - Im not certain what they mean as the amounts vary. Would these be overdraft charges or interest charges on the overdraft? I have included them under the column O - Details of charges - and hope this is the correct place to put them.

Can anyone enlighten me please?

Thank you

[Blueloobylou]

Bumping for help please?

[Blueloobylou]

Anybody?