the woolwich vs me

[dicky6]

20th march 2006. Went into local branch (8 miles away), and asked for 6 years of statements, only to be told thats going to cost you, well they wanted around £400. Phoned the head office later that evening and once again told that its about £400 for all my statements. stating that under the Data Protection Act disclosure request i would pay no more than £10 he dissagreed with me, then after having a word with "the statement department" for about 4mins, he came back on the phone and said that they agreed to £10. He said that £10 would come out of my bank account. after 4 days no money went out of my account.
24th march 2006. I downloaded the Data Protection Act request form, enclosed a cheque and sent it recorded delivery.
3rd april 2006. Result! all bank statements for the past 6 years turned up.
10th april 2006. Letter sent to Woolwich head office, claiming £1332.50 in charges,(no interest added at this time).
14th april 2006. Letter arrived from the Woolwich, which reads,

dear mr d
customer ref xxxxxxxxx

Thank you for taking the time and trouble to tell us about your dissatisfaction with our service. we work hard at the Woolwich to deliver a first class service to our customers and we are sorry that you feel let down on this occasion. You can be sure that we will do everything possible to put things right for you now, and so that we improve our service in the future.
We would like to explain what happens next regarding your complaint,recieved on the 11th april 2006.
We have taken responsibility for fully investigating the issues you have raised, and we aim to resolve this matter by 15th May 2006. in the meantime, if you have any futher information, queries or concerns, please contact us on 0845 0700 360. pleasehave your telephone security to hand when you call.
May we assure you that your comments are extremely important to us, and we will respond to your complaint as quickly as we can. For more information about how the woolwich works to resolve complaints, please see the enclosed leaflet.
yours sincerly,
xxxxxxx xxxxxx
sales and service manager.



should i get in touch to find out why it will be over 4 weeks to check my account?,

or

[Spiceskull]

Originally Posted by dicky6

should i get in touch to find out why it will be over 4 weeks to check my account?

Not at all. If you used a library template letter, you will have given them 14 days. They can take as long as they like, but you really SHOULD send your next letter after 14 days.

This is your timetable, not theirs, your money, not theirs, your claim, not theirs.

Good luck with the claim.

[dicky6]

Thanks for the advice, i will do just that and send the final letter on the 27th april 2006.

[dicky6]

Upon reading a few threads last night, i am posting a letter granting the Woolwich 7 days in which to reinstate all money taken from my account, or a court order will be issued. Lets hope that does the trick.