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Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
London
NW11 7PE
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| | | | | | Welcome to The Consumer Action Group
and
The Bank Action Group
Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed.
To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.
Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | 
18th February 2006, 10:15
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#2 (permalink)
| | Basic Account Customer |
just opened another letter recieved today from the woolwich see below
in order to investigate this matter further we would require you to send in all documents you have highlighting the charges you wish us to re-imburse
once we have recieved this documentation we can continue with our investigation .
in the mean time if your unhappy with any aspects of my response please contact me on 01225477032
joyce bell
case manager
woolwich telephony customer relations team
anyone with any advice please | 
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18th February 2006, 10:18
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#3 (permalink)
| | Site Team The Consumer Action Group |
Well, do you have the information or do you need the statements.
If you have the info then send it to them but give them a deadline - 14 days.
If you need the statements then request them per Data Protection Act - 40 days
__________________
We are being sued for Libel. Please help us by donating
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts. | |
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18th February 2006, 21:32
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#4 (permalink)
| | Basic Account Customer |
Hi,
I started my claim with woolwich on 15 January. It's now been "moved up" to Barclays head offide.
At no point have I been asked to suply them with a list of charges.
hope this helps. | |
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20th February 2006, 17:21
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#5 (permalink)
| | Basic Account Customer |
Quote: |
Originally Posted by jinx_uk_98 Hi,
I started my claim with woolwich on 15 January. It's now been "moved up" to Barclays head offide.
At no point have I been asked to suply them with a list of charges.
hope this helps. |
did you recieve your statements for the last 6yrs from woolwich ?? | |
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20th February 2006, 17:21
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#6 (permalink)
| | Basic Account Customer |
Quote: |
Originally Posted by jinx_uk_98 Hi,
I started my claim with woolwich on 15 January. It's now been "moved up" to Barclays head offide.
At no point have I been asked to suply them with a list of charges.
hope this helps. |
did you recieve your statements for the last 6yrs from woolwich ?? | |
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20th February 2006, 17:24
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#7 (permalink)
| | Basic Account Customer |
Quote: |
Originally Posted by BankFodder Well, do you have the information or do you need the statements.
If you have the info then send it to them but give them a deadline - 14 days.
If you need the statements then request them per Data Protection Act - 40 days | i only have statements for 2 years not the 3 the account has been open, i have requested the statments over the phone and in my first letter, the amount i was charged in two years was £1500 :o | |
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20th February 2006, 17:24
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#8 (permalink)
| | Basic Account Customer |
Quote: |
Originally Posted by BankFodder Well, do you have the information or do you need the statements.
If you have the info then send it to them but give them a deadline - 14 days.
If you need the statements then request them per Data Protection Act - 40 days | i only have statements for 2 years not the 3 the account has been open, i have requested the statments over the phone and in my first letter, the amount i was charged in two years was £1500 :o | |
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20th February 2006, 17:45
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#9 (permalink)
| | Site Team The Consumer Action Group |
I gather that on the 9th Feb you sent a letter asking for your missing statements. You received a letter which didn't refer to your request.
Is this correct?
__________________
We are being sued for Libel. Please help us by donating
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts. | |
| | |
20th February 2006, 17:45
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#10 (permalink)
| | Site Team The Consumer Action Group |
I gather that on the 9th Feb you sent a letter asking for your missing statements. You received a letter which didn't refer to your request.
Is this correct?
__________________
We are being sued for Libel. Please help us by donating
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts. | |
| | |
20th February 2006, 17:48
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#11 (permalink)
| | Basic Account Customer |
Quote: |
Originally Posted by BankFodder I gather that on the 9th Feb you sent a letter asking for your missing statements. You received a letter which didn't refer to your request.
Is this correct? | yes that right | |
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20th February 2006, 17:48
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#12 (permalink)
| | Basic Account Customer |
Quote: |
Originally Posted by BankFodder I gather that on the 9th Feb you sent a letter asking for your missing statements. You received a letter which didn't refer to your request.
Is this correct? | yes that right | |
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20th February 2006, 17:54
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#13 (permalink)
| | Site Team The Consumer Action Group |
Was it a Data Protection Act request? If so then write to them and tell them that you take their reply to you as a refusal.
If it wasn't then make a Data Protection Act request now.
__________________
We are being sued for Libel. Please help us by donating
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts. | |
| | |
20th February 2006, 17:54
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#14 (permalink)
| | Site Team The Consumer Action Group |
Was it a Data Protection Act request? If so then write to them and tell them that you take their reply to you as a refusal.
If it wasn't then make a Data Protection Act request now.
__________________
We are being sued for Libel. Please help us by donating
Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.
Please include a link to the post you want me to look at. If you have received a defence, contact me.
Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts. | |
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20th February 2006, 18:00
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#15 (permalink)
| | Basic Account Customer |
Quote: |
Originally Posted by BankFodder Was it a Data Protection Act request? If so then write to them and tell them that you take their reply to you as a refusal.
If it wasn't then make a Data Protection Act request now. | thanks started to do that now
tony | |
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20th February 2006, 18:00
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#16 (permalink)
| | Basic Account Customer |
Quote: |
Originally Posted by BankFodder Was it a Data Protection Act request? If so then write to them and tell them that you take their reply to you as a refusal.
If it wasn't then make a Data Protection Act request now. | thanks started to do that now
tony | |
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20th February 2006, 21:46
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#17 (permalink)
| | Basic Account Customer |
I first requested a list of charges over the past 6 years Data Protection Act they only managed to supply me with 4 years saying the other 2 years could only be made available via duplicate statements at £5 each.
I followed this up with another letter stating how disappointed I was and that I had been forced to make a complaint to the info commissioner.
3 days later all statements received - no problem. | |
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20th February 2006, 21:46
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#18 (permalink)
| | Basic Account Customer |
I first requested a list of charges over the past 6 years Data Protection Act they only managed to supply me with 4 years saying the other 2 years could only be made available via duplicate statements at £5 each.
I followed this up with another letter stating how disappointed I was and that I had been forced to make a complaint to the info commissioner.
3 days later all statements received - no problem. | |
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20th February 2006, 21:54
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#19 (permalink)
| | Administrator The Consumer Action Group |
Quote: |
Originally Posted by jinx_uk_98 I first requested a list of charges over the past 6 years Data Protection Act they only managed to supply me with 4 years saying the other 2 years could only be made available via duplicate statements at £5 each.
I followed this up with another letter stating how disappointed I was and that I had been forced to make a complaint to the info commissioner.
3 days later all statements received - no problem. | Fantastic!
Did you actually make the complaint? And what was the Information Commissioner's response?
(I feel an overworked Information Commissioner coming on!)
__________________
<font face=arial size=1>Advice & opinions of Dave and The Bank Action Group are offered informally, without prejudice & without liability.</font>
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20th February 2006, 21:54
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#20 (permalink)
| | Administrator The Consumer Action Group |
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woolwich claim 
