Letter from the woolwich after 2nd LBA sent

[XERSES1980]

Hi all
I received a letter from the woolwich after sending the 2nd LBA, which includes the intrest of the charges, giving 14 days to respond. A summary of the letter is below:

First paragraph says that following their previous letter they promised to respond to my complain and are now in a position to do so.

Second paragraph thanks me for myletter and expressing my concerns. Due to the complex nature of my complaint it has been passed to the Head Office Customer Relations unit who will assess my request for a refund and will contact me dsirectly. Apologise for the continued delay.

Apreciate this matter has caused me inconvinience blah blah blah and hope he has answered all my concerns, if I would like to talk about this further I can contact him but if he hasn't heared from me within 8 weeks he will regard the complaint as closed!

This doesn't make sense, there is no indication of timeframes that the Customer relations unit will follow, as in previous letters a date was always given by which the matter would be resolved. Also he said I can contact him if I want but if I dont then the case will be closed!

The deadline before I submit a claim to the court is 8 August. Do I call him asking for a timeframe that the relations unit will resolve the matter by or say I will continue with my timeframe of 8 August and if I haven't heard nothing by then will still submit a claim regardless of the letter he sent me.

Would be grateful for any advice as I havent seen this letter before.

Regards

[Michael Browne]

I wouldn't waste my time or breath on letters or phone calls, just stick with the timetable you set in the LBA and file at moneyclaim on 8th Aug.

[Mumofthreeboys]

Originally Posted by Michael Browne

I wouldn't waste my time or breath on letters or phone calls, just stick with the timetable you set in the LBA and file at moneyclaim on 8th Aug.

Ditto

[kenaitch]

Hi Xerses

hope you don't mind me asking but why have you sent a second LBA. I've sent one off to them recently and was assuming that the next thing they would get was a small claim from the Sherriff Court, (I live in Scotland). Have I missed apart of the procedure? http://www.consumeractiongroup.co.uk...s/confused.gif

Best of luck with your claim!


kenaitch

[mickydee999]

Dear ppl, i have had a letter back,:
"i must inform , however, that we disagree with your view,

mmmm well they disagree but then in the same letter please would you accept £1000 in full and final settlement !!!!!

What do i do now ! thanks ppl

Mickydee

[paddym]

write back telling them youll accept their offer as an interim payment but will pursue the remainder through the courts they will swiftly withdraw their gesture of goodwill ! its up to you really if you accept or not ! letter in template library to regect offer !