Letter from the woolwich after 2nd LBA sent

[XERSES1980]

Hi all
I received a letter from the woolwich after sending the 2nd LBA, which includes the intrest of the charges, giving 14 days to respond. A summary of the letter is below:

First paragraph says that following their previous letter they promised to respond to my complain and are now in a position to do so.

Second paragraph thanks me for myletter and expressing my concerns. Due to the complex nature of my complaint it has been passed to the Head Office Customer Relations unit who will assess my request for a refund and will contact me dsirectly. Apologise for the continued delay.

Apreciate this matter has caused me inconvinience blah blah blah and hope he has answered all my concerns, if I would like to talk about this further I can contact him but if he hasn't heared from me within 8 weeks he will regard the complaint as closed!

This doesn't make sense, there is no indication of timeframes that the Customer relations unit will follow, as in previous letters a date was always given by which the matter would be resolved. Also he said I can contact him if I want but if I dont then the case will be closed!

The deadline before I submit a claim to the court is 8 August. Do I call him asking for a timeframe that the relations unit will resolve the matter by or say I will continue with my timeframe of 8 August and if I haven't heard nothing by then will still submit a claim regardless of the letter he sent me.

Would be grateful for any advice as I havent seen this letter before.

Regards

	Small Claims kit by Lawpack Sue your bank as many times as you like with just one Small Claims kit by Lawpack. Follow this link to read the review. The kit contains everything you need: instruction manual, templates, examples, forms and a comprehensive CDRom. Applies to England and Wales

[Michael Browne]

I wouldn't waste my time or breath on letters or phone calls, just stick with the timetable you set in the LBA and file at moneyclaim on 8th Aug.

	Record your calls Follow this link to read the review of the Truecall telephone recorder and call manager. This is the Rolls Royce of call recorders. It's a bit pricey but if you buy it with our special offer you will get it at cost: about 20% discount. How much do we make on the deal? - Nothing at all. You can also buy cheaper devices from Maplins. Truecall is the best - but the important thing is to record your calls.

	Small Claims kit by Lawpack Sue your bank as many times as you like with just one Small Claims kit by Lawpack. Follow this link to read the review. The kit contains everything you need: instruction manual, templates, examples, forms and a comprehensive CDRom. Applies to England and Wales

[Mumofthreeboys]

Originally Posted by Michael Browne

I wouldn't waste my time or breath on letters or phone calls, just stick with the timetable you set in the LBA and file at moneyclaim on 8th Aug.

Ditto

[kenaitch]

Hi Xerses

hope you don't mind me asking but why have you sent a second LBA. I've sent one off to them recently and was assuming that the next thing they would get was a small claim from the Sherriff Court, (I live in Scotland). Have I missed apart of the procedure? http://www.consumeractiongroup.co.uk...s/confused.gif

Best of luck with your claim!


kenaitch

	County Court guidebook by Judge Patricia Pearl Follow this link to read the review of this excellent Small Claims Guidebook. This comprehensive and very accessible guide will take you through the process of suing or defending a claim. This guide will help you take control of your litigation and make you more confident about doing it yourself. Applies to England and Wales

	Small Claims kit by Lawpack Sue your bank as many times as you like with just one Small Claims kit by Lawpack. Follow this link to read the review. The kit contains everything you need: instruction manual, templates, examples, forms and a comprehensive CDRom. Applies to England and Wales

[mickydee999]

Dear ppl, i have had a letter back,:
"i must inform , however, that we disagree with your view,

mmmm well they disagree but then in the same letter please would you accept £1000 in full and final settlement !!!!!

What do i do now ! thanks ppl

Mickydee

	Bank Charges You should have started your claim for your bank charges by now. Don't wait. You should send your bank a Subject Acess Request asking for all personal data they hold on you - not just statements. You should calculate all of your bank charges and related interest as far back as 1995. You should send your bank a demand for a refund giving them 7 days. You should commence your legal action adding 8% statutory interest. If you wait for the outcome of the test case, you may not be able to claim like this. you may not be able to claim interest. You may only be offered the difference between the charge and the OFT "fair charge". The repayment scheme will try to limit you to refinds from 2001 only. A repayment scheme will not deal with any bank charges related defaults on the credit register whereas in a court action you can ask for these to be removed and to be compensated for the damage caused to you and your family by them. You should also write to the bank and to the CRA and put all charges related credit entries in disupte and warn them that you will want them removed from the Register when the test case is over. Warn them also that you are likely to be seeking compensation for these wrongful data entries. Full and final settlement Have you previously accepted a partial repayment of your bank charges in full settlement? You will still be able to claim the rest of your money back after the Test case is decided. Get all your information back to 1995 and put in your claim now.

[paddym]

write back telling them youll accept their offer as an interim payment but will pursue the remainder through the courts they will swiftly withdraw their gesture of goodwill ! its up to you really if you accept or not ! letter in template library to regect offer !