Hi Rvelling,
Welcome to the forum.
Northern rock info can be found in this link,
http://www.consumeractiongroup.co.uk...-institutions/
If you scroll to the bottom and click new thread if you are going to make a claim,others with experiance of your bank can advise.
Please take time to read the faq's
Please find your banks forum and start a thread;
(your user name) V (banks name)
Other members with experiance of your bank can offer informed advide.
use the template letters in order. Stick to the timetable in there.
LINKS.... FAQs.... Templates Library....
If you have charges going back further than six years read in here;
Claiming beyond 6 yrs - important new information!!!
There is also live chat, visit if you need any quick advice.
http://www.consumeractiongroup.co.uk.../flashchat.php
Finally good Luck.
Happyolddog.
If my advice helps please tip the scales, left.
<<<<<the middle thing.