Quote:
Originally Posted by patrickq1  i have received four replys can any mods make sense of this as they now offer 114.00 in comp i have of course refused to accept it as a full payment and also let them know i am determined to go for a criminal fraud investigation as i am disabled they cannot get out of this one by just taking peoples money without a signed aggreement i have also let my bank know that i want this copy of direct debit mandate to see who has signed for it from cpw..i will not let this one go
aug2004 till this month they have deducted in PPI by my estimation they owe me approximately 179.00 plus intrest plus damages for the fraudulent receipts of monies from my account
patrck1q
Thank you for your email.
I am sorry to hear that your refund appeal was unsuccessful.
Your previous email was sent to our Administration Department who will
be treating it as a re-appeal and they will contact you once a decision
is reached which should be within the next 5 to 7 days.
There is no signed copy of the direct debit mandate as the upgrade was
processed over the phone and not in one of our stores; however, a
paperless direct debit was set up with your agreement when the
transaction was made in August 2004. Kindly note that a paperless
direct
debit is perfectly legal and we have not been in breach of any legal
requirement.
The salesperson would have explained to you the benefits and features
of
the insurance cover as well as the frequency of payment. We also send
policy documents to the account’s address within days of the purchase
date to allow customers a chance to examine the full terms and
conditions and decide on whether or not to keep the policy.
It is the duty of the policyholder to consider keeping the cover by
examining the policy documents to understand the terms and conditions
within the 14 days trial period.
If there's anything else we can do to help you please reply to this
email.
Regards |
Dear Mr ,
Thank you for your email.
I am glad to inform you that our Refunds Department authorised your
refund appeal and the funds debited (£104.79) will be credited back
into
your bank account within the next 14 days.
I wish you the best of luck with your upcoming hospital examination and
I hope you are satisfied with the resolution of your refund complaint.
If there's anything else we can do to help you please reply to this
email.
Regards
Idris Lobinet
Lifeline Customer Liaison ExecutiveDear Mr Neary,
Thank you for your email.
I am sorry that you are unhappy with the previous response.
We are only able to refund you the amount quoted as we have proof that
you disconnected your contract with your service provider on the 26th
October 2005.
We have explored all avenues to bring this issue into an amicable
resolution and I am disappointed that you have decided to escalate this
matter further and you are unhappy with our final resolution.
We now consider this matter closed and if you would like to take this
matter any further, you can contact the Financial Ombudsmen using the
following:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Email Address:
complaint.info@financial-ombudsman.org.uk
I am sorry if the final resolution was not resolved to your
satisfaction
but I trust you can understand we are obliged to adhere to the terms
and
conditions of the policy.
If there's anything else we can do to help you please reply to this
email.
Hi to all from me, on a mission. 
So I am expecting to go all the way with these grabbers, so you will see me quite often in the Citi forums most probably.
