Stressed & distraught

[Sharra]

Hi there

Very new & very stressed!

I've just found out that my bank let me go over my overdraft (didn't know that was possible) and charged me fees 3 times in the space of 6 days.

They have now taken a grand total of £450 odd pounds out of my account - & it couldn't have come at a worse time!!

I'll be hunting through this thread to find out what I can do..

[Josamolly]

don't worry, you will get it all back.. read the FAQ's first and when you are comfortable with them read a few threads relevent to your bank..

then start your own thread so we can advise and monitor how your doing... if you don't know, just ask

[Sharra]

Thanks for that Brian - I need all the encouragement I can get right now.

[Josamolly]

we've all been there.. but now your stressful time will start to come to an end.. Don't worry about anything...

[ukaviator]

Hi Sharra

Welcome.

Before you start please have a thorough read of the FAQs (there’s a Step by Step guide here too). You should print both of these out to refer to, so as to avoid having to ask basic questions later.

Then look at other threads in your bank’s forum, so as you know what you can expect to happen. You can claim back your charges, and a few are trying for the payback of Early Redemption Charges on loans and Mortgages.

You need to spend 2 or 3 days gradually getting your head round everything. If you find a forum/thread/post of interest, save it in your Favourites, so as you can always find it easily.

There’s a lot to take in, but it’s time well spent and will ensure that you succeed in your claim without problems. Remember it’s not a race, don’t rush, just follow the guidelines one step at a time.

This is a self-help forum and you must be prepared to put in time and effort. It is your claim, your money and you cannot expect others to do all the work for you. There is always help on here.

When you feel confident that you understand the process and the various stages involved, start a new thread in your bank’s forum and post your progress and any questions there and you’ll get plenty of help.

All the info to get you started is here:
http://www.consumeractiongroup.c o.uk...se-read-these/

There are more links below to assist you.

Good luck

Uk....