bank charges refunded by RBS

jogibson · 6th October 2006, 10:08

Thanks to this forum I went for it when RBS owed me £5000 of charges on my business account. I sent one letter which they replyed to and told me no chance! Then i sent a second letter, they did not respond so I phoned them and threatened to go to the press if they didn' t make me an offer. A week later I had a letter offering me £3100 to settle. THANKS! I'm sure if I had held out I may have got more but I needed the cash quick.
So hang on in there if you're trying to get your charges back, and be pushy.

thewifeandI · 6th October 2006, 19:02

Well done - it is important to remember that what you settle for is down to you, it's your claim. We advise going all the way and getting everything back, but if you get an offer that you're happy with and you have the need for the cash then take what's on offer. Please fill out the Bank Charges Refunds Survey to keep our figures up to date.

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