Hi there!

[pulga69]

Hi there, my name is Mario, I am 37 and work for Guildford Council as a Housing advisor, I have been regularly charged between 25 and 30 pounds by my bank when overdrawn and when asked for help I was offrered a loan at really high interest (18%) instead of a real solution.
I wa a latecomer to education so I am still dragging my student overdrafts and loans (great ideas, by the way!!) but these charges have only added salt to the wound.

I have ordered my claims pack and I am going to have a go at my bank for once instead of taking it on the chin every time!

looking forwards to receive advice from you guys!

Regards, Mario

[Michael Browne]

Welcome.

Before you start please have a thorough read of the FAQs (there’s a Step by Step guide here too). You should print both of these out to refer to, so as to avoid having to ask basic questions later.

Then look at other threads in your bank’s forum, so as you know what you can expect to happen

You need to spend 2 or 3 days gradually getting your head round everything. If you find a forum/thread/post of interest, save it in your Favourites, so as you can always find it easily.

There’s a lot to take in, but it’s time well spent and will ensure that you succeed in your claim without problems. Remember it’s not a race, don’t rush, just follow the guidelines one step at a time

This is a self-help forum and you must be prepared to put in time and effort. It is your claim, your money and you cannot expect others to do all the work for you.

When you feel confident that you understand the process and the various stages involved, start a new thread in your bank’s forum and post your progress and any questions there and you’ll get plenty of help

All the info to get you started is here:
http://www.consumeractiongroup.co.uk...se-read-these/

Good luck

Finally please heed the words of warning here and make sure it doesn’t happen to you:
http://www.consumeractiongroup.co.uk...very-sick.html