CodedeepvAbbey

[CODEDEEP]

Hi am very new to all this don't know where to start but Abbey has been slamming me with bank charges.

Without notification they have passed my account to the debt management part of the oofice. I have emailed them asking for a statement of my bank charges and after 3 weeks they replied that they didi not have this info and to contact my local branch. They have also sent me a form Statement of destruction to hand in my cards and chq books. I have just been charged on top of charges. I still have not received a statement of charges for the last 6 years and yesterday I received a letter from a ' Debt Management Recovery Services Ltd asking for immediate return of my cards and chq book. Basically they want to shut my account down. I have always worked and always been in credit , have been refused o/draft despite this I have no idea where to start can any one help??

[Michael Browne]

Welcome.

Before you start please have a thorough read of the FAQs (there's a Step by Step guide here too). You should print these out to refer to so as to avoid having to ask basic questions later.

Then look at other threads in your bank's forum, so as you know what you can
expect to happen

You need to spend 2 or 3 days gradually getting your head round everything.

There's a lot to take in, but it's time well spent and will ensure that you succeed in your claim without problems

This is a self-help forum and you must be prepared to put in time and effort. It is your claim, your money and you cannot expect others to do all the work for you.

When you feel confident that you understand the process and the various stages involved, start a new thread in your bank's forum and post your progress and any questions there and you'll get plenty of help

Lots of info and links here:

http://www.consumeractiongroup.co.uk...ease-feel.html
Good luck

Finally please heed the words of warning here and make sure it doesn't happen to you:
http://www.consumeractiongroup.co.uk...very-sick.html